IT Network Engineer

Thank you for taking the time to read about this opportunity!

• Do you have experience of working in a technology support role?
• Do you have a genuine interest in understanding how technology works?
• Are you a great communicator who enjoys talking to clients and helping solve their problems?

If you’re answering yes to all of the above, this new IT Network Engineer / Senior Technical Lead role with our Sheffield based SME client might be the perfect next step for you!

Our client’s focus is to provide their customers with fast, reliable competitive hosting, from their own Data Centre. They have a genuine passion for the technology they use in order to offer their customers the very best products and services. They’re now looking for a proactive individual who can spot problems before they happen and who wants to take the next step in their tech career.

In this role a typical day will include...

• Getting a call from a customer with a technical issue that they need support with
• Building technological resilience to prevent future problems.
• Communicating with clients, providing checks, offering additional support and services where necessary
• Creating and updating the procedures library
• Managing, maintaining and monitoring queues for all company and customer infrastructure alerts
• Ensuring that security policies and procedures are followed. Including physical, network, servers and data security

As this is a technical role, there are various technical skills our client would love to see! However, we understand that not every item on the wish list is always possible, so please apply if you have experience of most of the following key skills...

• Advanced level networking skills including, managed switches, VLANs, CAT5/6 Cabling and some understanding of BGP.
• Linux installation and support with some Windows.
• Previous experience in a support desk / IT Support role
• Exposure to Telecoms and VoIP would also be beneficial.

In return, this company offers a supportive environment for both technical and personal growth. Our client has passion, a sense of humour and a real desire to look after both their employees and customers.

Working structure

This role is part of 24/7 cover and therefore you will be required to be on call via a rota which is currently split 3 ways

Applying...

For this role we do require a cover letter, please could you make sure you include the answers to the following questions.

• Please can you tell us a bit about what you're currently doing and why you are looking for something new?
• Please detail any experience you have with Linux installation, networking and working in a support desk / IT support role.
• Why do you want to work in a Senior Technical Lead role and what has attracted you to applying for this role?

Thank you!