Service Coordinator

ACR has partnered with a market-leading business based in Clayton-le-MoorsAccrington, to recruit a Service Coordinator on a full-time and permanent basis. This is an opportunity to join a business with a low staff turnover rate and includes 25 days annual leave, free parking and excellent progression opportunities.

My client is a market-leading manufacturing business that prides itself on staff development through exceptional support and training. They have a welcoming working environment and clear career paths, which means the average time a member of staff stays with the business is especially high.

We are searching for a candidate with experience in a service-based administration role. Ideally in service coordination, scheduling, planning or helpdesk.

Salary & Benefits:

• £28,000-£31,000 per annum
• Monday-Thursday 8:30 AM-5 PM, early finish on a Friday. (Could accommodate a different working schedule, a 9 AM start for example)
• 25 days Annual leave + bank holidays
• Free Parking
• Workplace Pension
• Other benefits

What will be expected of you:

The main purpose of the Service Coordinators role is to be the liaison between customers and engineers, regarding reactive maintenance and service call-outs.

• Deal with incoming service calls
• Logging of jobs that are called/emailed into the helpdesk
• Providing support to customers, over the phone
• Check warranty information
• Providing quotations to customers on spare parts and labour
• Coordinate, plan and schedule calls into engineers diaries
• Liaise with field-based engineers and subcontractors
• Ad-hoc administration tasks to support the business as a whole

What we are looking for:

• Ideally experience in a similar service coordination or helpdesk role, liaising with engineers
• Experience within an organised administrative role
• Excellent communication skills
• Organised with high attention to detail
• Desire to learn and develop, eagerness to get stuck in
• Ability to use MS Packages such as Word & Outlook