Service & Deployment Team Manager

R13 Recruitment are currently supporting a well-known business in their search for a Service & Deployment Team Manager to join their Norwich team. The main focus of your role will be leading a team of individuals, ensuring service levels are maintained and policies are adhered to.

You will be working 8am - 5pm, Monday to Friday. The offered salary for this role is £32,000 per annum.

The company
This trusted utility service has been established for over 30 years and are the largest company in their sector within East Anglia, covering clients of all shapes and sizes - commercial and non-commercial. Guided by their values, they aim to continuously build on their working relationship with all stakeholders to enhance the quality of their service.

The benefits
Free, onsite parking, 22 days annual leave + bank holidays which will increase with your length of service, pension contributions, death in service payment, maternity/paternity pay and enhanced shared parental leave, and flexible rewards & wellbeing support.

The day to day

• Taking responsibility for the delivery of activity within your team.
• Overseeing the scheduling and deployment of engineers.
• Carrying out performance evaluations and regularly communicating outcomes with the team.
• Reporting on internal/external performance, utilising the data found in meaningful ways.
• Maximising team resources and capacity planning to ensure outstanding service delivery.
• Ensuring company policies and procedures are adhered to.

You will have/be

• Previous management & coaching experience from within a customer service environment.
• Excellent customer service skills, and the ability to built rapport.
• Analytical skills with the ability to utilise data to influence and persuade others.
• Highly organised and the ability to manage a busy and diverse workload.
• Strong IT skills, as well as excellent communication skills, both written and verbal.
• Able to work in a team and communicate effectively with various departments.

How to apply
To hear more details about this fantastic opportunity please email your CV to Tasha Coe - Senior Managing Recruitment Partner - at R13 recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.