Technical Operations Assistant - FTC

About us

HDI Global Specialty SE is a specialty lines insurer. It is owned by HDI Global SE, part of the Talanx Group. HDI Global Specialty's focus is on writing agency and specialty insurance business with operations in 9 locations and access to a global network of more than 175 countries through the HDI Global SE network. HDI Global Specialty also enjoys the same financial strength as HDI Global SE.

This is a 14 month fixed term contract within our Single Risk Operations function.

The role

• Work with the Technical Operations Team Leader to deliver a high quality operational support to the business through management of the UK branches Data Quality, Technical Reporting, adherance to system requirements and other Operational activities
• Perform the role in accordance with our General Operations guidelines

Key accountabilities

• Maintain and build on the relationship and communication with our Internal Stakeholders, to include Underwriting, Claims and Technical Accounting and the wider operations team
• Assist with delivery of relevant statistics and metrics to the wider Operations Team for remedy and training requirements
• Maintain and update relevant Guidelines
• Assist Technical Operations Team Leader with the Data Quality Control
• Work with the Technical Operations Team Leader to deliver the Technical Reporting in regards to Internal and External reporting requirements of the UK Branch
• Be an intergral part of the Technical Operations Teams ownership of eNora procedure manual and related activities
• Contribution to the implementation of relevant reporting metrics, KPIs and the tools required to monitor performance of the Operations function
• Ensure that the Technical Operations team deliver a high quality service to the business
• Work closely with wider Operations team to ensure an aligned approach
• Implement and maintain process controls to ensure the quality of the output of your area within the function. Ensure documentation of the processes and output is accurate, up-to-date and accessible
• Identify and enhance the quality and value of processes for your area of work
• Work closely with other teams to embed these process improvements into Business as usual
• Contribute technical support for the new Underwriting System (CIS), and participate in other such projects
• End to end project management for functional projects and contribute to any Branch wide projects
• Design, deliver, develop and analyse reports, identify and recommend solutions to reporting issues in line with group/branch requirements
• Ensure full understanding of IT systems utilised within role
• Attendance of UK Key User Group to understand any changes to systems and provide input regarding these

Skills & experience

• Preferable to have a basic level of understanding of insurance
• Good excel skills are required
• Knowledge of London Market; key practices and principles within the underwriting sector are desirable but not essential

Other

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