Traffic Cargo Agent

Do you have Cargo experience within the airport? Have you previously worked within aviation customer services or as a Cargo Agent?

My client is looking for a Cargo Agent (Traffic) to join a busy Heathrow/Hatton Cross team. The Cargo Agent will support the cargo traffic staff whilst providing excellent customer service at all times. This is a 2-year fixed-term contract role with the possibility of going permanent after this period. The role will require working on a roster basis with a combination of early and late shifts. Hours of business are (but not fixed) from 0500-2100. Shifts will include working some weekends and bank holidays. A criminal record check will be required for this position.

Main duties:

• Handling import’s documents, cargo spot data processing, checking acceptance of documents and freight for dangerous goods
• Dealing with agent enquiries, following processes for damaged cargo, dangerous goods acceptance 
• Communicating efficiently with customers and employees
• Learning the key processes of Import Cargo management including Flight arrival handling and document distribution
• Working with the company's in house IT systems to ensure smooth handling and give quick responsive action
• Communication between shifts for flight handover

Requirements:

• Previous cargo experience (ideally as a Cargo Agent or similar) within the airport 
• Computer literate (MS Office, CRM and cargo handling systems)
• Excellent communication skills both written and verbal
• Able to work under pressure
• Flexible to work on shifts, anything between 5am - 9pm

Salary, Benefits & Further Details:

• 24 days of annual leave increasing to 25 days in the 2nd year of service 
• Discounted private medical cover with Aviva
• Pension with Aviva
• Group Life cover
• Discounts on flights
• Salary of £28,471 (package inclusive of early/late shift allowance, weekend and bank holiday premium shift pay, non-guaranteed annual bonus of equivalent to around one month salary)
• 6 month probationary period 
• 2 year fixed term contract (FTC)