Assistant Manager
Competitive salary with unlimited bonus potential We are looking for experienced Assistant Managers to join our successful teams in our branches. Assisting the branch manager in coaching and developing a team of consultants, you will lead by example, ensuring that the company’s high standards are maintained. You will draw upon your supervisory experience to support the branch manager in the day-to-day operation of the branch by motivating the team to deliver exceptional customer service in order to maximise sales and overall profitability. You will be passionate about finding every customer who walks through the door their ideal holiday. Provided with ongoing training, you will be equipped with specialist knowledge to confidently advise on an extensive range of holiday packages and tailor-made holiday experiences, as well as a range of ancillary and insurance products, in order to achieve both individual and team sales targets. Our customers are at the forefront of everything we do so exceptional customer service experience is required. What will be your key responsibilities? Maximising sales, whilst assisting the branch manager to ensure the overall profitability of the branchAssisting with the effective day-to-day operation of the retail branch and foreign exchange bureauAssisting with the supervision, coaching and development of branch staffIdentifying and meeting customers’ needs by providing exceptional customer service at all timesParticipating in promotional events and activities to increase exposure of the branchUsing social media to promote offers, generate customer engagement and sales leadsLeading by example in achieving individual sales targets and objectivesAssisting and supporting the branch manager to achieve maximum staff productivity whilst ensuring staff motivation is maintainedEnsuring that excellent customer service experience is provided at all timesAttending managers' meetings, conferences and other promotional events as requiredEffectively performing administrative dutiesTo undertake any other duties that may fall into the job criteriaTo conform with all company policies and procedures, including health and safetyTo treat all employees, customers and suppliers with dignity and respectThis job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involvedEnsuring both branch and staff appearance conforms to company standards What competencies we are looking for? Ability to coach, develop and motivate a teamAbility to work towards individual and team sales targetsExcellent communication and customer service experienceGood accuracy and numerical skills with the ability to understand and interpret financial statisticsEnthusiasm and a positive attitude with a commitment to contribute to the growth of the business and toAbility to assist with the development of employees to maximise job satisfaction and performanceCompetent IT skills What experience we are looking for? At least 2 years’ experience as a Travel ConsultantA proven sales recordPassionate about travel and tourismExcellent travel product knowledge with a good working knowledge of tour operator systemsGood sales and presentation skillsCustomer focussedProblem solvingGood leadership skills and experience of working within a supervisory roleGood organisational and time-management skillsExcellent communication skillsA recognised travel qualification (desirable) If you don’t have experience of working in a travel agency, then please check out our New to Travel Programme which is a fantastic way to join Hays Travel as an employee who trains to become a Travel Consultant with excellent progression opportunities. About Hays Travel As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year. Our values Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times. SupportiveMotivationalInnovativeLoyalExcellent What it’s like to work for us? Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important. Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays. Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.
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