Average Call Handler salary in the UK

Call Handler – Full Time (Onsite)Location:North Solihull (B37 postcode)Hours: 37 hours/week – Monday to Friday, 9:00am–5:00pm (one day per week: 9:00am–4:30pm)Pay: £13.47/hour (PAYE)Contract Type:Temporary – until July 2025Start Date: ASAPAbout the RoleWe’re looking for three full-time Call Handlers to join a dedicated team based at the Blue Bell Centre in North Solihull (B37). This is an onsite-only role focused primarily on handling incoming calls through a designated phone line, using a provided script and FAQ guide to support callers efficiently and professionally.This is an ideal opportunity for someone with contact centre experience or a strong background in customer service—especially those comfortable working in a fast-paced, phone-focused environment.What You’ll Be Doing Handle incoming calls using a provided script and answer FAQsProvide clear and accurate information to callers in a calm, supportive mannerCollaborate with the onsite team to escalate issues when neededOccasionally assist with related administrative tasks (minimal email handling)Work as part of a friendly, supportive team with full training provided What We’re Looking For Experience in a call centre or phone-based customer service roleComfortable working to a structured script and handling high call volumesStrong verbal communication and active listening skillsAble to stay calm under pressure and deal with sensitive queries professionallyPunctual, reliable, and a team player What You’ll Get Full training before going liveOnsite support from experienced team membersPeople-first, supportive working environmentConsistent working hours – no evenings or weekendsTemporary role running through to July 2025 Interested? Let’s Talk.Contact Michael at KC Group Recruitment on Or send your CV to

Rewards and Benefits on offer: You will be working Monday - Friday 0900-170025 days holidays + bank holidays increasing to 28 after 5 yearsPension - Employee 5% and Employer 3%Free Parking on siteFree Daily Fruit dropsFree Breakfast for all staffDeath in service 3 times salaryEmployee Assistance programmeDiscount platformDay off for your birthdayFree flu jabs for anyone that wishes to have themCycle to work schemeSalary sacrifice Season ticket for the metroHybrid working (3 in office, 2 at home) optional for the employee and (after successful completion of probation/training period)A very secure, very well-established employer, with long term career progression. Your New Career Opportunity: MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment. If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails. You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity. The job you will be doing: First line response to incoming calls.Accurately and speedily set up new claims.Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits.Professional handling of calls to ascertain liability and move forward in a positive manner.Record all relevant information to reduce potential costs and identify indemnity concerns.Makes outbound calls when appropriate.Applies relevant notes to claims so that the next handler is fully aware of salient points of claim.Accurately setting up of new claims with all preliminary tasks completed.Proactively manages third party captures. About you: Experience within a customer service type background - ideally, we are looking for someone who has worked in an office-based setting and received inbound calls.Good attention to detailIT literate and competent keyboard skillsGood communication skillsFlexible and able to support other areasGood communication skillsAssertive telephone manner to maximise the volume of calls takenAbility to take ownership of possible problemsAbility to work under pressure and with minimal supervision and referralsAbility to use own initiative with minimum referrals.Flexible approach to tasks required when under pressure i.e. staff absence/holidays.Willingness to support new members of staff.Works as part of the team/team player.Ability to work on own and with minimal supervision

Looking to recruit a Customer service advisor to join a leading Property Maintenance Contractor based in Leeds on a temporary contract Responsibilities: Take ownership for responding to inbound communications from tenants (calls and emails)Manage a high volume of calls and repair requestsDiagnose repairs ensuring the right information is captured and validatedBook in repair work when needed, ensuring the correct operative has been scheduledManage ingoing and outgoing mail/ inbox Paying £16.68 per hour umbrella. This role is office based 8am - 5pm Requirements: you’ll have previous experience within the repairs and maintenance sector, or a trade-based backgroundgood working knowledge of Microsoft Officestrong administration, organisational and communication skills, both written and verbal.excellent customer service skills If you feel this is the role for you please attach your cv below