Average Claims Handler salary in London

A reputable broker is looking for claims handler to join their team. The opportunity This is an opportunity for someone to join an established claims team who’s focus is within commercial property claims. You will be handling claims from start to finish and monitoring them throughout the claims process. You will be working within a delegated authority and will be expected to negotiate, settle and/or repudiate claims. What’s needed for me to be considered? Ideally commercial property insurance experience but household/home insurance knowledge as a minimumExperienced in handling claims from start to finishConfident and proactiveCert CII or above would be advantageous What next? Apply today to be considered for this opportunity. If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client. In this discussion we will aim to identify your specific skills and motivations, and where appropriate recommend other relevant opportunities to you that match your requirements. Additionally, refer a friend or colleague to us and receive £200 when we assist them in securing a new career! #LI-HD1

Our client is seeking a skilled and detail-oriented Claims Handler to manage complaints, handle claims and liaise with insurers to ensure timely and accurate solutions. The role requires excellent communication skills, a strong understanding of legal and insurance processes and the ability to manage multiple cases simultaneously. This is an exciting opportunity to work in a dynamic legal environment, contributing to a team dedicated to providing top-tier service and interacting directly with insurers, Partners and the firm's clients. The role offers professional development and the chance to work on challenging and rewarding matters. The Role: Assessing and managing a caseload of claims, ensuring accurate documentation and resolution within deadlines.Investigating claims thoroughly, gathering all relevant evidence and documentation.Responding to complaints received by the firm professionally and efficiently.Resolving disputes effectively and escalate complex matters when necessary.Collaborating with internal legal teams to ensure claims are aligned with regulatory and policy requirements. To Qualify: Must have more than 5 years of experience in claims handling, ideally within a law firm or insurance environment.Strong knowledge of insurance policies, claims procedures and relevant legal principles.Outstanding written and verbal communication skills.Proficient in computer applications, including word processing, spreadsheet and other legal research tools.Professional demeanour and the ability to interact effectively with internal stakeholders. If you would like to hear more about this opportunity, please connect with me at . Please note that where a level of preferred experience or qualification is indicated, this is a guideline only and does not preclude applications from candidates with more or less experience. Jameson Legal acts as an employment business for temporary recruitment and as an employment agency for fixed term contract and permanent recruitment.

Department: ClaimsLocation: SE1 - Hybrid Salary: £33,000 to £37,049 plus 6.0% employer pension contribution and standard benefitsContract: Permanant  My client provides exceptional service and ensuring regulatory and legal compliance in the claims process. This client value trust, transparency, and professionalism in our collaborative team and contribute to the advancement of industry standards. Role Overview:As a Claims Handler, you will use your analytical skills to manage and resolve claims efficiently while providing exceptional service. You will present a professional persona to my clients customers and use your investigation, problem-solving, and communication skills to determine the outcome of claims, ensuring policyholders are kept up to date throughout the handling process. Key Responsibilities: Manage a full caseload of claims with minimal supervision.Build and maintain effective relationships with stakeholders including underwriters, policyholders, and 3rd party contractors.Negotiate settlement of claims within delegated authority.Ensure completeness, accuracy, quality, and integrity of data on the electronic case management system.Act as the in-house claims expert, providing guidance on claim-related matters.Process all valid claims in line with agreed timescales.Provide claimants with updates on the progress of live claims.Prepare and fulfill key correspondence related to new and existing claims.Resolve claims-related queries, escalating complex or appealed claims as necessary.Liaise with relevant insurers for claims exceeding authority limits.Provide documentary evidence to the Complaints Handler for complaint resolution.Identify and escalate potential compliance or reputational issues.Maintain accurate records of claims, investigations, communications, and resolutions.Create reports and briefing sheets to explain trends and patterns in claims.Coach others about best practices and challenges in claims management. Essential Criteria: Minimum C grades at GCSE English and Maths.Previous experience in an FCA regulated complaint handling environment.Significant experience in the insurance sector.Proficient knowledge of Microsoft Office suite.Strong communicator with confident phone manner and excellent written/verbal communication skills.Self-sufficient and proactive approach.Strong attention to detail and accuracy.Highly analytical with excellent problem-solving skills.Excellent customer service skills, with the ability to deal with difficult situations and clients.Ability to prioritise effectively and adapt plans accordingly.Consistently produce high-quality work even when meeting tight timescales. Desirable Criteria: Qualifications in law.Knowledge or experience of claim handling in the glazing industry. Personal Attributes: Able to work flexibly and collaboratively as part of the team.Excellent organisation and multitasking abilities.Inquisitive and investigative nature.Exceptional attention to detail.A great team player with the ability to work on own initiative.Taking accountability and ownership.Self-awareness and understanding of personal strengths and weaknesses.Approachable and willing to accept feedback.Commitment to a career in complaints and insurance.Ambitious to grow and stay with the team long-term.Known for having personal and professional integrity.Ability to cope under pressure and respond to demands.