Average Collections Agent salary in Manchester

Are you a dynamic, results-driven professional with a passion for delivering exceptional customer service? Join a national leader in motor finance and become an integral part of our high-performing Payment Support Team. This is a fast-paced, challenging role where exceeding targets and delivering outstanding outcomes for customers is the norm. About Us We pride ourselves on providing innovative motor finance solutions and unparalleled customer care. With over 50 years of industry expertise, we’re looking for exceptional individuals who thrive in a busy, results-oriented environment to help us continue delivering excellence. About the Role You’ll support customers experiencing financial difficulty and who have fallen behind on their motor finance payments. Your ability to understand individual circumstances, deliver tailored solutions, and consistently meet or exceed performance targets will be key to your success. Key Responsibilities Customer Service Excellence: Provide first-class support across inbound/outbound calls, emails, web chats, and other correspondence, ensuring a seamless experience.Problem-Solving: Assist customers in financial difficulty, offering fair and appropriate solutions tailored to their needs.Compliance & Professionalism: Issue regulatory notices and adhere to internal policies, including the Payment Support Manual and Customer Treatment Framework, in line with FCA guidelines and New Consumer Duty standards.Team Collaboration: Thrive in a fast-paced team environment, consistently achieving service level KPIs and exceeding targets. What We’re Looking For We’re seeking a high-performing professional who thrives under pressure and consistently goes above and beyond in a challenging yet rewarding role. Essential Skills & Experience Proven High Performance: Success in a regulated collections or customer service environment, with a strong track record of meeting and surpassing objectives.Target-Oriented: A results-driven mindset with experience exceeding KPIs.Adaptability: Open to change and new ideas in a fast-evolving environment.Technical Skills: Proficiency with Microsoft Word, Excel, and other key systems.Attention to Detail: A meticulous and diligent approach to all aspects of your work. Why Join Us? We believe in recognising and rewarding talent. Here’s what we offer: Flexible working: Hybrid model to support your work-life balance.Competitive benefits: 25 days holiday plus bank holidays, private healthcare, and pension scheme.Career growth: Be part of an exciting transformation journey and play a key role in shaping the future.Well-being focus: Access to an Employee Assistance Program (EAP) and wellness initiatives.Engaged culture: Regular engagement events and a supportive, collaborative environment.

Collections Administrator North West £30,000 to £35,000 plus bonus and benefits Our client is a fast-expanding, substantially backed asset finance business specialising in the provision of a range of funding options into the UK SME and mid-corporate sectors. They are looking to recruit an experienced Collections Administrator. Working within a fast paced environment the successful candidate will need to be comfortable with contributing to continual development of the collections function. Multiple systems are used within a relatively manual environment. Responsibilities: Working closely with the Head of Collections, Head of Recoveries and Collections ManagerManaging the manual arrears process - Working through cases from previous days, weeks and months alongside any new cases which fall unpaid.Manually completing tasks every day, working alongside sales reps and brokers to understand the debtor’s position.Mixture of chasing via phone calls, emails, and lettersInstructing recovery of assets and working with our external agents to ensure the recovery of any equipment is completed in lie with FCA regulations.Help develop and test systems to manage day to day collectionsAssist Collections Manager in implementing collections workflowsAttempting to recover debts owed through to litigation stage Ideally looking for candidates from an Asset or Motor Finance background. In the first instance please send your CV in confidence

Join the team!Looking for your chance to be a part of great company to supply happiness to communities across the Country. We are now looking for Collection & Delivery Drivers to be a part of our team.As a Collections and Delivery Driver for Angard Staffing, you will be responsible for driving a long wheel-based van, delivering parcels on a dedicated route, quickly and efficiently, whilst maintaining our high integrity standards and demonstrating friendly customer service, you will be a key player in ensuring the efficient handling and distribution of large parcels.This role is perfect for individuals who really enjoy a physically active work environment.Day-to-day of the role: Carrying out safety checks on your vehicle.You will be provided with a PDA with a planned route ready for you to follow.Lifting and carrying items up to 30kg, equivalent to 32 bags of sugar.You’ll be busy collecting and delivering parcels to households and businesses.You’ll go the extra mile for our customers as you deliver everything from birthday presents to vital business information. At Parcelforce Worldwide it’s not just what we do, it’s how we do it that matters.That’s why we’re on the lookout for Multidrop delivery drivers to join the team, support the growing business and exceed customer’s expectations.Required Skills & Qualifications:We are currently looking for drivers that are available for full time hours (5 days per week) although these shifts are not guaranteed.As a Parcel Delivery Driver, you will need the following: Full UK Driving licence, with no more than six points. (Experience of driving a van)Excellent customer service skills.Upbeat and self-motivated.Love of the outdoors, whatever the weather.Physical capability to lift and carry heavy items up to 30kg.Excellent organisational skills.Resilience and flexibility. Additional InformationPay Rate from: £12.83Our Depots in London have an uplift in pay rates.There may also be an uplift in pay for overtime (Over 40 hours) & Bank HolidaysInterested?We can’t wait to hear from you!