Average Complaints Handler salary in the UK

Huntswood is recruiting experienced Complaint Handlers to join our dynamic utilities complaints team based in Glasgow. Use your expertise to resolve customer issues related to billing, missed appointments, and meter problems for a leading utilities company. What We Offer: Contract Duration: till end of August 2025Start Date: 28th April 2025Day Rate: £155 per day (Umbrella recruitment only - we can assist with this)Location: Glasgow City Centre (Full-time in office for training and sign-off, with hybrid working available after - 3 days a week in office) Why Huntswood? Build enduring relationships and gain valuable experience for future campaignsJoin a team that became part of the ResultsCX organization in February 2024, a leading provider of transformational Customer Experience Management services to global brands What We're Looking For: Experience in investigating customer complaints, ideally in the utilities sectorCommitment to working at our Central Glasgow officeExcellent communication and interpersonal skillsAbility to work independently and as part of a teamStrong attention to detail and proficiency in navigating in-house databasesProficiency in MS Office, particularly MS Word As a ResultsCX company, Huntswood is committed to equal opportunity and affirmative action. We consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law. Huntswood will only request contact details via email when initiating contact and will not ask for any other personal information. Ready for this exciting role? Apply now and start your journey with Huntswood!

Complaints Handler - Repairs and Maintenance in Social Housing Croydon - with occasional travel to properties Full time, permanent £30,000 - £32,000 + car allowance We are working with a leading Social Housing repairs & maintenance contractor to recruit a full time, permanent Complaints Handler to join their team based in Croydon. This role will be working on a reactive maintenance contract dealing with incoming complaints as well as visiting residents in their properties so a full driving licence and own vehicle required. Duties: Customer Care and Dis-satisfaction response.Proactively responding to expressions of dis-satisfaction at the initial stage, preventing escalation wherever possible.Investigate, register and report all complaints in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes.Building relationships and rapport with tenants and the client, keeping them informed at all times via phone, email and letter.Writing written response to complaints.Maintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve service.Make appointments for further works, if required, and ensure these are carried out and completed to the resident's satisfaction.Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager.Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed.Ensure resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen. Key Experience Experience working in a complaints handling role.UK driving licence and own vehicle essentialPrevious experience of working with Local Authorities or Registered Housing Providers is essential.Confident compiling written response to complaints via email and letter.Proven experience of working in a busy environment, and delivering successful outcomes within challenging deadlines is essential. If you're interested in this role, please apply online!

Complaints Handler - Repairs and Maintenance in Social Housing Stratford Full time, permanent £27,000 per annum We are working with a leading Social Housing repairs & maintenance contractor to recruit a full time, permanent Complaints Handler to join their team based in Stratford, London. Duties: Customer Care and Dis-satisfaction response.Proactively responding to expressions of dis-satisfaction at the initial stage, preventing escalation wherever possible.Investigate, register and report all complaints in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes.Building relationships and rapport with tenants and the client, keeping them informed at all times via phone, email and letter.Writing written response to complaints.Maintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve service.Make appointments for further works, if required, and ensure these are carried out and completed to the resident's satisfaction.Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager.Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed.Ensure resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen. Key Experience Experience working in a complaints handling role.Previous experience of working with Local Authorities or Registered Housing Providers is essential.Confident compiling written response to complaints via email and letter.Proven experience of working in a busy environment, and delivering successful outcomes within challenging deadlines is essential. If you're interested in this role, please apply online or call for more information!