Average Contracts Administrator salary in the UK

Description Service & Contracts AdministratorFull-time | Office-Based | Mon-Fri, 7:30am-4:30pm | £30,000 Per Annum We’re looking for a Service & Contracts Administrator to join a fast-paced, close-knit team where getting stuck in is just how things are done. If you’re the kind of person who enjoys juggling multiple tasks, thrives under pressure, and knows how to have a laugh along the way, keep reading. What’s the role about?You’ll be right at the heart of the service contracts operation, sharing a desk of multiple contracts and managing a variety of contracts from start to finish. That means coordinating 14 engineers, staying on top of paperwork, and making sure clients are looked after every step of the way. It’s a varied role with routine tasks, but there’s also a fair bit of unpredictability — you’ll need to think on your feet and act fast when things "just happen." Day-to-day, you’ll be: Planning and coordinating engineers’ site diariesEnsuring daily engineer worksheets are accurate and relevantOrdering and arranging the delivery of equipment for site jobsMaking sure all client paperwork and reports are up to date and spot onLiaising with clients and responding to incoming enquiriesBooking emergency appointments when neededSetting up new contracts and overseeing them from start to finishScheduling regular and one-off maintenance visits Requirements Have some experience in service/contracts admin (even just a bit helps!) Is an organiser by nature and calm under pressureCommunicate clearly and confidently with clients and engineers alikeCan juggle tasks without dropping the ballWork well in a team but know how to take initiativeKnow when to laugh—and when to get your head down and crack on Perks & Practical Bits: Hours: Mon-Fri, 7:30am-4:30pm£30,000 Per Annum20 days holiday + 8 bank holidaysFree parkingFood allowanceAuto-enrolment pensionTable tennis in the officeOccasional team treats (yep, even Dominos when targets are smashed �?)Annual company and engineer events You’ll report to the Contracts Manager and work alongside a brilliant team that runs best when it’s got three strong players in place. This is a great opportunity to make your mark and grow with a company that’s been going from strength to strength.

FN UK is a leading UK-based defence manufacturing business specialising in advanced engineering solutions for national security and defence partners. FN UK is a subsidiary of the FN Browning group which has a 135-year heritage of innovation and excellence. We design, develop, manufacture and deliver weapons systems and our commitment to quality, compliance, and ethical practices underpins our reputation as a trusted partner to governments and defence organisations. FN UK are seeking a highly organized and detail-oriented professional to join our team as a Contracts Administrator. In this dynamic role, you will serve as a vital link between our clients and logistics operations, ensuring exceptional customer experiences while efficiently managing international trade processes. Your proactive approach, problem-solving skills, and dedication to compliance will drive smooth operations and customer satisfaction Customer Service duties will include, but not limited to: Act as the main point of contact for customer inquiries intercompany and external via phone, email, and chat.Resolve customer complaints promptly and professionally, ensuring high satisfaction levels.Provide product or service information and support to customers.Process orders, returns, refunds, and adjustments in line with company policies.Maintain records of customer interactions and feedback for continuous improvement.Coordinate with internal teams to address complex customer concerns effectively. Import/Export Administration duties will include, but not limited to: Prepare and manage documentation for imports and exports, such as customs declarations, invoices, and bills of lading.Ensure compliance with international trade regulations and customs procedures.Coordinate with freight forwarders, customs agents, and suppliers to facilitate smooth shipment processes.Monitor the movement of goods to ensure on-time delivery and resolve any transit-related issues.Negotiate shipping terms and rates with logistics providers to optimize costs.Keep accurate records of all transactions and shipments for auditing purposes. Essential Skills Excellent organizational and multitasking skills.Strong communicator.Ability to work effectively in a team and independentlyExperience in either customer service and/or import/export operations.Willingness to undertake training and continuing professional development Advantageous Skills Understanding of Dangerous GoodsSome knowledge of international trade regulations and customs procedures.Proficiency in logistics and customer service software tools.

We are currently recruiting a temporary Contracts Coordinator for our Rail Division, based at our Romford office, for maternity cover. Working as part of a team, you will be providing excellent customer service to our Blue Chip clients, managing and coordinating the temporary workforce, ensuring we are meeting all of the clients' requirements and that the shifts run smoothly. A knowledge of rail contracts and an understanding of Sentinel would be a distinct advantage. You must be comfortable working within a busy recruitment environment and have the ability to multi task. You will also need great customer service skills and be a confident communicator with a good work ethic and the willingness to learn. Due to the nature of the role, there is a high level of compliance and paperwork so you will need to be meticulous and have great attention to detail. You will be based in Romford but will be required to undertake regular on-site visits to build relationships. These are mainly in London and the South East but some travel further afield may be needed from time to time, we will reimburse authorised business travel expenses. Requirements Good IT skills along with a working knowledge of MS Office is also required for the role.Preparing and inputting time-sheets on to a weekly Merit payroll systemProviding comprehensive administrative support to the existing teamOrganising and planning workloadsConducting pre-screenings of potential applicantsFollowing through the relevant compliance paperwork and a strict applicant registration process You will need to have a good working knowledge of Excel, an excellent telephone manner and be capable of building and maintaining relationships and delivering high level customer service to clients and temporary workers over the telephone and face to face.Our office hours are 8:00am to 5:00pm Monday to Friday. Additionally we operate an 'out of hours service' so you will be required to share this responsibility on a rotating basis. Benefits include: 28 days accrued annual leave per annumWeekly payEmailed payslipsExcellent rates of payPension scheme If this role is for you, please apply now!