Average Customer Associate salary in West London

Compensation: £Competitive (Financial Services)About TradingHubFounded in 2010, we have grown from a united vision shared between two people to a team of over 140 across London, Toronto, New York and Singapore. We have achieved scale by building the best-in-class surveillance tooling, where our analytics bring the front office risk mindset to the compliance function. Though we have developed in the trade surveillance arena, we have always been more than that. At heart, we are a finance-focused big data firm. Our goal is to continue creating the world's leading financial markets analytics platform. The RoleWe are seeking a Customer Success Associate to join our Customer Operations team in London. They are responsible for managing customer support queries, onboarding customers onto our suite of market-leading products and analysing trade data to ensure system requirements are met. By leveraging their product expertise, they also work closely with customers to deliver training on our tools. This is a technical, customer-facing position with daily interaction with some of the largest financial institutions in the world. It will suit those with a genuine interest in financial markets and an appreciation of data analysis. Responsibilities: Assist in the onboarding and support process of our cutting-edge software platforms, working cross-functionally to ensure customers have a smooth transition to our systemsUse your understanding of financial instruments and analytics skills to review and interpret large volumes of customer trade dataProvide input and collaborate with our product development teams to help improve our products based on customer feedbackContribute to complex data analysis projects for some of the world's largest financial institutionsOffer customers technical expertise on the use of our systems in the context of trade surveillanceLearn and use our proprietary scripting language to fix bugs and ensure system reliability RequirementsMain Skills/Competencies: Proven industry experience within a financial setting Hands-on skills in a programming/scripting language such as SQL, Python, C#A good understanding of one or more asset classes such as fixed income, FX or commoditiesLogical and analytical approach with great attention to detailExcellent written and verbal communication skills, with demonstrable experience in customer-facing positions Driven and eager to achieve resultsAble to communicate effectively to key stakeholders at all levels BenefitsLife at TradingHub is a rewarding journey within a fast-growing company that thrives on innovation and collaboration. By combining the best of both tech and finance, we're able to solve complex problems together and deliver meaningful results to our customers. Everybody has value to bring, and we welcome individuality as a key driving force behind our collective success. Rooted in everything that we do are our core values: Accountability, Ambition, Partnership and Trust. These provide the foundation for a sustainable workplace culture and the platform for you to harness your unique experience and become the best version of yourself. We believe in our people and invest in their growth, and together, we can sit on the right side of history. Employee Benefits: Annual discretionary performance bonusHybrid working policyAviva private medical insurance + Unum dental coverExtended parental leave (up to 6 months of fully paid maternity leave)25 days annual leave + bank holidaysEnhanced company pension planSalary sacrifice scheme5 days study leave towards professional qualificationsCycle to Work & TechschemeDeath in service coverage Don't tick every single requirement? Research shows that candidates from under-represented groups are less likely to apply unless they meet all the criteria. We are dedicated to building a diverse, equitable and inclusive workplace, so if this role excites you, please don't let our specification hold you back. Get in touch! TradingHub is an equal opportunities employer. We do not discriminate based on race, religion, ethnic or national origins, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, socio-economic background, responsibilities for dependants, physical or mental disability or other applicable legally protected characteristics. TradingHub selects candidates for interview based solely on their skills, experience and qualifications. We are committed to making our recruitment process accessible to all and we encourage candidates to inform us of any required adjustments. A full copy of our diversity, equity and inclusion policy will be made available to you upon request.

Junior Product Management AssociateRole: Junior Product Management AssociateIndustry: Streaming / Broadcast MediaType: Contract, Inside IR35Location: London (Hybrid - min. 2 days per week on-site)Start: ASAP / UrgentPay Rate: £150 - £220 per day (eqv. £35,000 - £43,000 net per annum)Initial Contract Duration: 3 Months (long-term extension applicable)Junior Product Management AssociateCPS Group UK are delighted to be working with a leading brand to appoint a Junior Product Management Associate specifically for their Media & Streaming technology division. This is a fantastic opportunity for candidates to be mentored, trained and coached by leading specialists in the Product field, elevating their skills and experience for a (likely) two-year engagement.We are seeking candidates with a keen desire to learn, who possess a positive attitude, can drive results and build relationships in a user/customer facing environment.As an integral member of the Product team, the Junior Product Management Associate will support the review, enhancement and support of media applications, working with the team to implement workflow solutions, support planning activities and prioritisation and implementation of features within specific timelines.**For any individuals wishing to develop themselves into a well-rounded Product Management professional, these opportunities are not to be missed!**Required Skills & Experience* Basic understanding of data structures, applications and workflows* Excellent problem-solving skills* Exceptional communication and people skills (mandatory)* Ability to drive results* 0-3 years commercial working experience (ideally in Media or Marketing)* Some experience in planning, data analysis or quality assurance (desirable)* Creative thinker who conceives ideas to solve problems and/or meet objectives* A keen learner, with a true desire to learn and progress their career in Product Management* Research required data* (Strong soft skills and competencies are pivotal for these hires)Role Overview* Participate in system review activities and product workflow requirements* Work with the configuration and product team to field functionality-related questions* Participate with other product specialists to understand how to map legacy workflows to the existing Common Workflow Standard in order to drive business alignment* Aid the Product team with different activities* Perform duties with moderate to low supervision* Support the Product Managers with workflow-related requests and processes* Track product-related queries to completeness and provide recommendations* Collaborate with leadership team on requirements and new initiatives within the businessFor more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on or By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://company-policies

IDEX Consulting is working with one of the UK's leading Trustee consulting firms in the search for a Trustee Associate for their award winning client.This role will benefit someone who is from a pension scheme governance background and looking for an opportunity to make a real impact in the industry.What You'll Do: Maintain good governance of occupational pension schemes, whether ongoing, winding up, or in a Pension Protection Fund Assessment PeriodWriting minutes accurately and noting actions to be takenAct as a Scheme Secretary, supporting trustees with governance, reporting, and complianceManage key projects including adviser reviews, liability management exercises, member case reviews, and regulatory reporting What We're Looking For: Experience in Defined Benefit (DB) or Defined Contribution (DC) occupational pension schemes.Strong skills in governance, administration, and compliance.Expertise in Microsoft Office Suite and project managementProgress towards professional qualifications (PMI Award in Pensions Trusteeship or equivalent).Pension Protection Fund experience is a plus! Please apply or reach out to Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.