Average Customer Consultant salary in London

Lovely company to work for, genuine chance for people to develop within this customer service function or within several specialist teams in other areas of the business Job Title/Location: Customer Service Consultant, Epsom/WFHSalary: £24,000 - £25,000 + bonus adds c.£800 - £1,200 + pensionOffice/WFH: Average working week is 3 days office, 2 days WFH. Training is 100% office basedRequirements: Telephone-based experience in either Financial Services, Banking or InsuranceRole Snapshot: Liaising with new/prospective customers, answering queries, detailing product benefits with approx. 20% of your time focusing on administration The Company: Our client is a highly professional financial services company who base their customer services model on first-class customer service, as opposed to the hard sell. This role will expose you to both of their key markets. The Role: This Customer Service Consultant role is based around acting as the initial point of contact for prospective customers and intermediaries regarding the products and services offered by our client. You are responsible for outlining the benefits of the relevant products and services, but without 'selling or offering advice’. A real focus on providing information through 1st class customer service - the main elements of the role are as follows: Maintain good knowledge of all products and services including ISA’s, Bonds and MortgagesDeal with telephone calls promptly, accurately and efficientlyPromote products and services, but without 'selling’ & carry out market researchIssue relevant literature, illustrations and application formsPro-actively follow up enquiries & call existing mortgage customersContact customers periodically regarding services and productsOccasionally attend events and other functions to promote products and services Hours - Monday to Friday, 9am - 5.30pm Skills / Experience Required: For this Customer Service Consultant role our client will consider people who have telephone-based experience within Financial Services, Banking or Insurance. Good MS Office experience is sought, along with an eye for detail and accuracy within a fast-paced environment. Additional Information: This Customer Service Consultant role is a great opportunity for career progression. Salary is to £25,000 along with an annual bonus, pension, professional study sponsorship and free car parking. The Customer Service Consultant position is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of expertise include administration, compliance, business analysis, project/programme management, paraplanners, sales support, marketing, underwriters and group risk/employee benefits related roles. Check the website and feel free to call Darren Snell at any time.

ConsultantWorking pattern: 37.5 hours, Full timeLocation: Hybrid, London Based in central London & Wellingborough, operating throughout the UK and internationally, Food Alert is a leading food safety and health & safety consultancy. Our clients span many sectors, including retail, leisure and education, but hospitality is where our expertise and passion lies. We work with some of the UK's most innovative, exciting and high-profile restaurants, hotels and pub groups such as Brewdog, The Ivy Collection, Dishoom, Citizen M, and Harbour Hotels. We are also part of The Citation Group, whose portfolio of companies proudly deliver compliance support services to more than 45,000 clients. Our mission is to be the company that colleagues and clients want to work for and with. Roles and Responsibilities* To carry out food safety and health & safety inspections and records audits at clients' premises.* To produce reports for the clients based on these audits and inspections.* To carry out risk assessments (occupational, manual handling, personal protective equipment) within hospitality client premises.* To conduct new client set-up visits, including the implementation of our ALERT65 compliance platform * To carry out client-specific training.* To provide advice and consultancy information for clients.* To adopt the role of Account Manager for a number of clients, mainly individual restaurants/hotels and small groups. * To complete allegation of food poisoning, allergic reaction and foreign body investigations digitally and in person at client premises.* To assist with the delivery of the Food Alert Advice Line, responding to requests for advice within set timeframes.* To provide feedback to Account Managers where necessary, following visits to client premises to assist with the improvement of relationships between Food Alert and the client.* To provide feedback to the IT development team as necessary regarding the ALERT65 platform. * To respond to specific instructions/requests from the Operations Director.* To attend team meetings.* To attend internal technical training (CPD) sessions.* To manage emails to ensure queries/requests (internal and external) are replied to in a reasonable time.* To partake in arrangements as the office-based consultant on a rota basis, responding to Advice Line queries, and undertaking the investigation of alleged food poisoning complaints as required. Experience* Relevant food safety and health & safety knowledge and experience (usually minimum BSc Environmental Health or equivalent industry experience plus professional qualifications - at least L4 Food Safety essential).* Excellent organisational skills and the ability to manage own time effectively.* Experience of conducting food safety and health and safety audits of hospitality premises with a focus on hotels, restaurants, pubs and bars* Strong knowledge of the hotel sector with experience of auditing facilities such as spas and swimming pools within hotels, would be an advantage Person Specification* Strong interpersonal skills and the ability to build long-lasting relationships. * Ability to provide a constructive approach with clients and forge a professional and valued relationship.* A strong customer focus and excellent relationship-building skills * Strong process analysis skills, with a focus on optimising service provision. * Excellent interpersonal skills.* Strength of character and the ability to achieve positive change. Experience* IT: MS Office, CRM, auditing software.* Conscientious and able to apply a consistent standard and approach.* Proficient in the use of MS Office applications* Knowledge of the food safety and health, and safety environment, * Knowledge of hotel operations and associated facilities What do you get in return * Lots of support/exposure / on-the-job training & development* 25 days holiday plus bank holidays and 3 'gift days' between Christmas and New Year* Additional holiday enhancements (e.g. a week off if you get married, time off on the birth of a grandchild, etc)* Enhanced sick pay* Employee Assistance Programme, including face-to-face counselling sessions* Healthcare cash plan incl discounted gym membership* Life insurance* Referral bonuses and vouchers* A fun, sociable team… and working in the hospitality industry, we know how to throw a good party! Hit 'Apply' now to forward your CV.

Do you have an eye for good customer service? Do you want to work for an award-winning company that offers world-class training and discounted travel? A luxury travel company is looking for an enthusiastic Customer Service Advisor to join their team. This permanent position pays a great salary of up to £28,000 pa plus great benefits. You’ll be working alongside a supportive team to answer and resolve customer queries and complaints via email, letter, and telephone, ensuring any issues are addressed quickly and to the highest professional standards. This is a hybrid role, working 2 days per week from home and 3 days per week in the office This is a great job for a charismatic and empathetic person with great communication skills and some experience working in a customer service environment. You’ll work closely with the rest of the team and gain some excellent experience working within the travel industry and alongside some real industry-leading experts. Based in beautiful offices in South West London, well connected to public transport, close to shops, great pubs and restaurants with great routes for a lunchtime walk - perfect for summer! This is a great opportunity to join a growing company which is going from strength to strength. Apply today! As the Customer Service Advisor, you will: Respond to customer enquiries via telephone, letter, and email.Investigate and resolve customer complaints in line with company processes in a timely manner to ensure the best outcome for customers and business.Allocate compensation if appropriate in line with company policy. Develop and maintain knowledge of company policies and procedures.Identify potential problems with guest service and proactively work to improve the customer experience. As the Customer Service Advisor, you will have: Excellent written and verbal communication skills.Ideally, experience working within the travel industry (not essential). Experience managing and resolving customer complaints.Understanding of the customer journey including standards and guidelines.Drive to manage and exceed targets. In return, you’ll receive a great salary of up to £28,000 plus benefits including private pension and healthcare, free trips abroad, travel discounts and hybrid working after probation. Sounds interesting? Apply Today! To Apply: Click 'Apply’ to have your CV considered by one of our expert consultants. We welcome and consider all applicants! Regrettably, we may not be able to reply to all applications. Apply today! Other job titles might include: Customer Service Executive, Correspondence Executive