Average Customer Executive salary in the UK

Description Salary: £32,500Hours: Monday - Friday, 08:30 - 17:00 (No weekends)Location: Hereford (Office-based, Full-Time, Permanent) Benefits: Bonus, Free Lunch & Refreshments, Private Medical Insurance, Free Parking The Opportunity Are you passionate about delivering exceptional customer service in a fast-paced, rewarding environment? We’re looking for a Customer Service Executive to join a dynamic and friendly team in a well-established SME business that supplies essential products to the care industry. This role is perfect for someone who thrives on managing multiple tasks, solving customer queries efficiently, and building lasting relationships. With a fantastic work culture, supportive leadership, and plenty of room for progression, this is a great opportunity to grow your career in a collaborative and customer-focused setting. What You’ll Be Doing Managing a busy inbox and processing sales orders, quotations, and queriesHandling customer enquiries via phone, email, and live chat (with a target to answer 90% of calls within 2 seconds!)Building strong relationships with customers, going the extra mile to exceed expectationsIdentifying client needs and spotting opportunities to upsell productsEnsuring all communications are professional and on-brandCollaborating with Account Managers and internal teams to improve the customer experienceProviding solutions to customer challenges and following up to ensure resolutionKeeping accurate records of client interactions and maintaining account details Requirements What We’re Looking For Proven experience in a customer service or support roleA positive, problem-solving mindset with a proactive approachExcellent phone etiquette and active listening skillsAbility to multitask, prioritise, and manage time effectivelyA team player with strong communication and collaboration skillsAdaptability and a willingness to support colleagues when neededA sense of humour and a friendly, approachable attitude This is an exciting chance to be part of a company that truly values its employees, offering a fantastic workplace culture and long-term career prospects. If you’re ready to make a difference in a customer-focused role, apply today!

Company description: International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 40 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world. About the role Are you empathetic? Are you looking for a position where you can use your people skills to support others through times of crisis? International SOS is currently recruiting a Customer Service Executive to join the team in Chiswick, West London. Customer Service Executives are the heartbeat of what we do. By liaising with doctors, nurses and logistics professionals to ensure our members receive the highest standard of care - you will be making a difference, every day. Key responsibilities - Support and assist members with healthcare and security queries- Ensuring clients’ medical situations and treatment are handled with utmost professionalism and care, by booking appointments, authorizing treatments or handling policy claims- Assess situations, co-ordinate care and communicate logistics across the world- Collaborate with a team of doctors, nurses, security, and operations experts in a fast-paced environment. About you - Critical thinking and organizational skills to handle a variety of situations- A passion to help people, and natural empathetic approach- An appreciation for the importance of data protection and privacy; the ability to take ownership to protect data and process integrity.- Confidence in using Microsoft Office- Experience in Customer Service in a contact center / similar environment is beneficial- Educated to A’ Level or Degree level with an interest in Healthcare, World Politics or International Security preferred Benefits - Salary is £29,000 per annum- Structured career development track, with opportunities for progression and advancement- Option for rosters working 3 days on, 4 days off every week, eligible for overtime allowances and salary increases based on performance- 18 days annual leave increasing with service, option to buy additional annual leave- A day’s leave for your birthday- Private health care, dental cover, pension scheme, life insurance, paid volunteering day- Subsidised staff cafeteria and free tea, coffee and fruit- Discount schemes (Cycle2work, season ticket loans, gym discounts)- Access to our Employee Assistance & Employee Support Programme- Access to Chiswick Business Park Enjoy Work events- Start date: Flexible

Customer Executive Wanted! Ever turned an angry customer into your biggest fan? Do you get a weird thrill from solving problems before anyone else even notices them? If your answer is "yes!" — we want, you on our team. A growing retailer of ome and industrial storage solutions. We are now hunting for a Customer Service Executive who’s calm, confident, and secretly loves the chaos. Based in Chelmsford - Must drive due to rural location £25k-£27k + Bonu Mon-Fri, 8:30-5:30 Permanent Role office based What You’ll Be Doing: Providing top-tier customer service via phone, email, and live chat Helping people find the storage solutions of their dreams Processing orders and fixing delivery hiccups with flair Turning complaints into compliments like a customer service professional Keeping things organised and on track behind the scenes What You Bring: A voice that calms storms and an inbox that stays at zero Experience in a customer service environment A cool head, a kind heart, and a laser-sharp eye for detail Confidence, empathy, and the ability to talk to literally anyone Bonus points if you're local (within 10-15 miles of Writtle) Perks You’ll Love: Full training on our products and systems Casual dress code (wear what makes you feel great) Free parking (you’ll never fight for a spot again) A team that supports, laughs, and occasionally brings cake Ready to join us? quote Ref: NL1492962, and let’s talk! Storage might be what we sell - but customer service is where the magic happens.