Average Customer Manager salary in City of London

Premier Customer Success Manager - ERP Financials & Dimensions**This role will be based 3 days a week in one of our Access Offices** We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.?? Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you?? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.? On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. ??? About you:As a Customer Success Manager you will be accountable for the success of a portfolio of our most valued customers. You will get a buzz from helping people, you'll be customer centric whilst being passionate about how software can help make our customers lives and businesses better. You will be confident building and maintaining effective relationships at all levels internally and within your customer base. You will be solution focused, with the ability to conduct periodic reviews, provide regular progress reports and demonstrate the value of Access solutions. You will be commercially savvy and strategically informed, establishing and underpinning your role as our Customers' Ambassador internally and Trusted Advisor to our Customers.Day to Day you will be:• Reporting / Identifying Risks & Opportunities / Taking appropriate action / Driving continuous improvement / Communications & Updates• Establishing yourself as a trusted advisor by creating, nurturing and maintaining solid relationships with key customer and stakeholders (including C-Suite)• Ability to analyse and move quickly to resolve customer challenges, engaging all of the appropriate resources and influencing appropriately to achieve goals• Conducting periodic reviews discussing trends, sentiment and success factors as well as identifying opportunities for product and service expansion• Generation of upsells and expansion revenue through a combination of customer insights, industry and product knowledgeYour skills and experiences might include:• Ability to analyse and move quickly to resolve customer challenges, engaging all of the appropriate resources and influencing appropriately to achieve goals• The expertise to deal with multiple conflicting priorities under pressure- Experience within ERP Financials and Dimensions would be preffered• Strong commercial acumen and negotiation skills• The ability to translate & articulate how specific product features will assist and deliver customer success outcomes• Analysing & understanding product usage data by customer or cohort/segment of customer What are we all about?? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than?100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.

Customer Engagement and Communications ManagerLondon (EC2Y) - Fully onsite, 5 days per weekDay Rate Contractor Our international banking client is seeking a highly skilled Customer Engagement and Communications Manager to enhance the user experience of their Digital Engineering Solutions and Services products and platforms. This role involves building and maintaining customer communication and brand image, interacting with customers and stakeholders, and driving a comprehensive customer experience strategy. The successful candidate drive communication and engagement strategy for Desktop Transformation initiatives such as a Windows 11 migration and Infrastructure Platform End of Life (EOL) programme. Key Responsibilities: Develop and implement digital communications strategies with a focus on positive change management.Create structured and targeted communications plans for IT transformation projects, such as Windows 11 rollout and hardware EOL programs.Act as the primary liaison between IT programmes, senior business leaders, and users.Manage internal and external communication channels to ensure strong and coherent messaging.Organise and deliver training and education programs for new products and services.Continuously engage with stakeholders to identify pain points and opportunities, providing feedback to improve products and services. Key Requirements: Strong corporate communications background, particularly in IT transformation projects.Excellent stakeholder management skills, with experience engaging senior executives and IT teams.Proven ability to break down complex IT concepts into relatable terms for non-technical audiences.Exceptional written, verbal, and presentation skills.Proficiency in Microsoft Office Suite, web content management systems, and collaboration platforms like SharePoint and Teams.Experience with IT change management and technical writing.Customer-centric mindset with strong problem-solving skills. If you are a results-driven professional with a strong corporate communications background that brings a sense of accountability and excellent interpersonal skills, please submit your application. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd acts as an Employment Business in relation to this vacancy.

Customer Operations Executive Up to £35,000 Depending on experience ) London The Company A value-driven, category leading FMCG brand. This business is continually striving to share their progress, both through major retail partnerships and a strong online presence. Founder led with a strong social media presence, this is the chance to become part of their mission, as well as developing your own skillset. What’s on offer Brand new office and central locationFlexible start time between 8.30am and 9.30amAs many free products as you can consumeShare options & chance to grow with the brand What will you do Ownership of customer service tickets and be the first point of contactMonitor 3PL warehouse and logistics partners to ensure OTIF delivery of ordersWork with hauliers and couriers to ensure cost are kept to a minimumHandling returns and dealing with any issues with retailer ordersOrder processing and checking stock availabilityWork along side supply chain team to ensure accurate inventory data What do you need Happy to be on site 5 days a weekOperations or logistics experience within a consumer goods brandExperience managing order fulfilment for B2B accounts ideally retailersPreviously dealt with and managed 3PL partners Job Number 9211