Average Customer Service salary in London

Company description: International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 40 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world. About the role Are you empathetic? Are you looking for a position where you can use your people skills to support others through times of crisis? International SOS is currently recruiting a Customer Service Executive to join the team in Chiswick, West London. Customer Service Executives are the heartbeat of what we do. By liaising with doctors, nurses and logistics professionals to ensure our members receive the highest standard of care - you will be making a difference, every day. Key responsibilities - Support and assist members with healthcare and security queries- Ensuring clients’ medical situations and treatment are handled with utmost professionalism and care, by booking appointments, authorizing treatments or handling policy claims- Assess situations, co-ordinate care and communicate logistics across the world- Collaborate with a team of doctors, nurses, security, and operations experts in a fast-paced environment. About you - Critical thinking and organizational skills to handle a variety of situations- A passion to help people, and natural empathetic approach- An appreciation for the importance of data protection and privacy; the ability to take ownership to protect data and process integrity.- Confidence in using Microsoft Office- Experience in Customer Service in a contact center / similar environment is beneficial- Educated to A’ Level or Degree level with an interest in Healthcare, World Politics or International Security preferred Benefits - Salary is £29,000 per annum- Structured career development track, with opportunities for progression and advancement- Option for rosters working 3 days on, 4 days off every week, eligible for overtime allowances and salary increases based on performance- 18 days annual leave increasing with service, option to buy additional annual leave- A day’s leave for your birthday- Private health care, dental cover, pension scheme, life insurance, paid volunteering day- Subsidised staff cafeteria and free tea, coffee and fruit- Discount schemes (Cycle2work, season ticket loans, gym discounts)- Access to our Employee Assistance & Employee Support Programme- Access to Chiswick Business Park Enjoy Work events- Start date: Flexible

Customer Service Officer Would you like to use your Customer Service Skills and work in a customer-first environment in a City-based bank ? In a team where collaboration and team work are highly valued? If you are someone who likes to ' go the extra mile' and shows iniative this could be perfect for you Location: The City of LondonPermanent and Full time Salary: £28K + discretionary bonusHybrid working 50% after successful completion of the probationary period. The Main Duties include: Engaging with customers via phone, email, secure messaging, and post, providing timely and effective solutions.Managing customer queries-identifying needs, resolving issues, and ensuring a seamless experience.Opening & maintaining accounts-handling transactions, payments, and account updates with accuracy.Supporting online banking users-assisting customers in navigating our digital platform.Handling complaints with care-resolving concerns professionally or escalating when necessary.Ensuring compliance-working closely with internal teams to uphold regulatory standards. Essential skills and Experience required: Customer service experience-ideally within banking, retail, or financial services.Strong communication skills-both written and verbal, with an excellent telephone manner.Attention to detail-you're meticulous, organised, and thorough.Tech-savviness-comfortable with CRM systems, Microsoft Office, and digital platforms.Problem-solving mindset-you take initiative and think on your feet to support customers effectively. Desirable skills: Banking or financial services experience (especially in Savings). Knowledge of Consumer Duty, GDPR, or Data Protection regulations.

Excitingly for watch wearers, the ease and convenience of watch servicing through a noted and accredited third party continues to become ever more easily accessible. Our client prides itself in retaining watchmakers who have been specifically trained within Swiss Watch houses (BREITLING, CARTIER, CHOPARD, OMEGA, ROLEX and TAG HEUER), through whose talents every watch received is restored to best showroom functionality and appearance. The business already enjoys official Approved Service Centre status with the main Swiss watch houses: Hublot, Longines, Omega, Rado and Tag Heuer, and they are keen to expand their reach even further. Job Role:With their reputation and corporate ambition continuing to grow apace, and in response to the increasing demand for their range of after-sales services from a growing number of knowledgeable and passionate watch aficionados, they now need to secure additional London-based staff to expand its established service reception point in the City of London. You will need to keep all parties informed at all times during the customer’s after sales experience, be it preparing quotes, gaining permission to proceed, accurately estimating timescales for completion, or confirming readiness for client collection or prompt despatch. You will receive training in the use of the CRM system to maximize your after-sales support efficiency, and as part of a growing Customer Service team that affords the best possible support to your technical colleagues, you will contribute to the collective delivery of the ultimate after-sales service experience. Requirements: To be successful in this role you need to be passionate about customer service, and have experience of working with technical products - ideally watches You will be an accomplished communicator both internally and externally, who is equally fluent whether communicating face-to-face with service centre visitors, over the phone, or through email For a chance to join a growing business, keen to re-set industry tolerances and heighten expectations for service turnaround, please forward your CV without delay to the ever eager JML team.