Average Delivery Manager salary in Manchester

Service based business based in the Bury area requires a Customer Service Delivery Advisor. This role is due to growth and is in addition to the Customer Service roles. The primary function of this role is managing all account queries through a first-class customer centric approach. As an independent service provider my client’s strength is in the quality of their service reflected in the knowledge and enthusiasm of its staff. Reporting to the Customer Service Team Leader duties of this role include: Act as the primary point of contact between the business and its key accountsManage and resolve a wide range of account queriesContinuously develop the service offering to key accountsCommunicate any billing issues to the billing teamBe the primary point of contact for the customer roll out programs making the business aware of any challenges and performance of the programEnsure all the data is sent to the correct people is complete and accurate and make the managing agents aware of any issues and timescales to resolve said issuesSupport the launch of new products of services through effective internal and external communicationMake the business aware of competitors and their offerings in the marketSupport back-office in providing aftersales support and customer careVarious standard and ad hoc reporting The right candidate will have: Excellent organisational skillsSelf-motivatedExcellent verbal and written communication skillsGood arithmetic skillsComputer literate with strong Excel and Outlook skillsExcellent attention to detailGood at working as part of a team and individually In return this role offers a motivated work environment, excellent package including bonus and perks. This role also offers career progression to the right person.

Quadris provides IT Managed Services and IT infrastructure solutions to customers across the UK, Europe, Middle East and Africa. Customers include both private corporations and government organisations, predominantly in the healthcare sector. Our IT infrastructure solutions primarily focus on the Dell product range, Cisco networking, Citrix, Microsoft and our own Quadris Cloud platform. Quadris operates a security-first culture which we see as a critical capability to our future success. You will join us as a Service Delivery Manager based in Bredbury, Stockport on a full time, permanent basis. In return you will receive a competitive salary. This is a hybrid role (minimum 2 days per week office). The Service Delivery Manager role: The Service Delivery Manager is responsible for managing the relationship between Quadris and a portfolio of our customers. You own, drive and proactively manage the Customer Service experience during their journey with us being their trusted IT provider. Working alongside the Service Operations teams, you ensure we are delivering our contractual obligations for the Customer, ensuring SLAs and operational activities are achieved. It is a varied role that includes responsibilities for Service Delivery activities such as on-boarding, support, training, renewals, up-sell, cross-sell, customer satisfaction, adoption, consumption, and customer engagement. It requires a highly organised service management oriented individual who understands the importance of planning, process, working to deadlines, communication and quality standards. As our Service Delivery Manager, some of your responsibilities will include: To be accountable for the Service Delivery of the Managed Service contracts from onboarding through transition into Service, and for the full lifecycle of the service contracts.To be a named contact for the Customer and develop and maintain strong, professional relationships with them.To be the 'voice of the Customer’ internally, driving change and feeding into improvements from feedback/insights.To gain a deep understanding of the customer’s business challenges and objectives as well as their technical environment, in order to identify and suggest additional services from our portfolio if appropriate.To work alongside the Project Manager and Delivery Team during Service Transition completing assigned project activities and starting to build a relationship and understanding of the Customer.To understand the contracted service design for the Customer and demonstrate understanding of the Service we should be delivering and reporting on conformance both internally and externally.To provide input and monitor incident resolution to ensure tickets are being handled promptly and efficiently if needed and regularly analysing patterns to help identify common issues that may require Problem Management or additional monitoring in place. Information To Monitor and Influence: Documentation Quality & ImprovementProcess Quality & ImprovementCustomer contract performance and profitabilityService Level Agreement performanceAsset/access register maintenanceISM - Information Security Management Compliance Customer Satisfaction results Skills and Qualifications you’ll need to become our Service Delivery Manager: Essential Experience of service management with demonstrable working knowledge of incident management, escalation procedures and related disciplines in an IT environment.Customer Care - capable of delivering results, and meeting customer expectations through strong relationship building skills, effective planning and administration. Has proven experience in handling complex customer issues and complaints to full resolution.Good listening and understanding capacity.Proven excellent written and verbal communication skills, and able to communicate to internal and external stakeholders up to and including C Level.Able to facilitate, chair and steer meetings to achieve the stated objective/decision.Ability to work on own initiative to a high level of accuracy and attention to detail, and to meet deadlines.Strong problem solving - work with technical specialists to identify how to use IT solutions to resolve customer problems. Desirable Experience in an IT Managed Service ProviderProficient in project management, and planning.Experience of ISO27001 & ISO9001Experience of establishing and developing Service Operational ProcessesITIL foundation qualification or similar We would love to hear from you, so please click 'apply' now to become our Service Delivery Manager!

Research Delivery Officer - Law - Bristol or Manchester A highly respected, national law firm requires a Research Delivery Officer to support their range of horizon scanning services that are delivered directly to key and strategic clients. This is a hands on role working alongside Knowledge Lawyers, stakeholders within the firms innovation programme and clients, to review the content they receive for the horizon scanning reports, review edit, and upload new content to the portals on a regular basis. This is a key role keeping the client horizon scanning products up-to-date with new content and ensuring the successful and smooth running of service they provide to their clients. Another key responsibility of the role is to provide support to the Knowledge Lawyers in managing their extensive range of internal training sessions on the training management system. The key responsibilities and objectives include, but are not limited to: The provision of administrative support to the knowledge team.Exporting content from content aggregation systems, reviewing and categorising data, escalation of key content to Knowledge Lawyers, uploading content to the client knowledge portalContent managementPrioritisation, management, and distribution of client facing knowledge productsSupporting Knowledge Lawyers with KnowHow managementSupporting on project work and other tasks when required To be considered for this role you will need the following skills and experience: Customer service skills and technical skillsA high level of IT literacy, with a focus on Excel and working with large spreadsheets, databases & portalsHighQ or Manzama experience would be a distinct advantage.Exceptional time management, planning, and organisational skills, a methodical approach, and attention to detailAn ability to work under pressure and to meet deadlinesExcellent written and verbal communication skills.Experience in the legal and /or commercial sector is preferable but is not essential as full training will be provided.