Average Helpdesk Coordinator salary in the UK

We are currently recruiting for a Facilities Helpdesk Assistant to work in the London office of a leading US law firm in stunning offices in the City. The role will be offered on a full-time, permanent basis working on an alternate shift pattern of Monday to Friday 8am to 5pm / 10am to 7pm. Duties will include: Responding to Facility Helpdesk queries via email/phone.Ensuring timely completion of requests, and coordinating with maintenance teams.Arranging access for contractors.Supporting the Facilities Supervisor with vendor management and soft services.Assisting with administrative tasks.Communicate with other departments as needed such as IT and catering.Managing conference room bookings in EMS.Registering visitors in the Visitor Management system.Reporting technical issues.Providing a smooth shift handover. A competitive salary will be on offer, plus excellent benefits and a wonderful working culture. Suitable applicants will have previous experience working in a facilities team in a legal or professional services setting. Please do not delay in applying as CVs are being welcomed now, in order for the interview process to commence ASAP.

This is an exciting opportunity to lead the development of a new, customer-centric IT support service that is fully aligned with our school mission and ambitious digital strategy. The postholder will play a pivotal role in transitioning the IT & Data support function from a reactive service to a proactive and forward-thinking model—embedding new business processes, behaviours, and standards that deliver real impact for staff and students across the Family of Schools. Responsible for the day-to-day management of 1st and 2nd line support, the postholder will coordinate helpdesk operations, lead a team of IT Professionals and Learning Technologists, and ensure issues are addressedefficiently, consistently, and with a high level of care and professionalism. In addition to operational leadership, the role will include coordinating IT projects, supporting the Director of Technology & Digital Strategy withbudget management and procurement, and helping to shape continuous service improvements. This role is ideal for someone who is passionate about service excellence, digital transformation, and creating a culture where IT is seen as a trusted, enabling partner. Key Responsibilities include: Centralised IT Helpdesk & Service Management Team Leadership & People Management IT Project Coordination & Digital Services Proactive Digital Support & Learning Technologies Stakeholder Engagement & Communication IT Service Improvement & Strategic Planning Essential Criteria • Experience in an IT service management role, preferably in a school or multi-site environment.• Strong knowledge of Microsoft 365, SharePoint, and IT service management tools.• Experience managing helpdesk systems, ticketing workflows, and ITIL best practices.• Knowledge of classroom technology, 1:1 device programmes, and digital learning environments.• Strong experience in incident response and IT support coordination.• Ability to lead IT projects, ensuring successful delivery and minimal disruption.• Proven ability to work across multiple locations, managing resources efficiently.• Familiarity with networking, cloud platforms, and cybersecurity best practices.

Job Title: Onsite Support Engineer Contract Duration: 06/05/2025-27/10/2025 Location: Redhill Rate: £200 per day MUST HAVE ACTIVE SC CLEARANCEOverview of Role: Onsite support is a client-facing resolver group. The role involves working with users face-to-face to fix hardware issues or software issues where the service desk is unable to assist.Working on tickets assigned by Helpdesk/Level 2 / Self-service tickets ranging from fixing users' hardware, correcting cabling faults, replacing users' iPhones (as requested by the Telephony team), and software re-builds.Involved in moving users around buildings and between sites, ranging from a single user to over 50, often requiring out-of-hours assistance.37.5 hours per week, covering a flexible shift between the hours of 8am to 6pm, Monday to Friday. Responsibilities: Prioritise and coordinate own and others' work schedules to ensure business and customer needs are met and deadlines are adhered to.Communicate on complex issues to meet business and customer requirements to avoid escalations.Advise and provide support to customers to satisfactorily resolve queries, escalating where appropriate.Proven track record of working in a team environment.Be flexible and adaptable to changing business needs and comply with any reasonable management requests.Ticket queue management and ownership.Maintain knowledge and ensure scheduling best practices are adhered to.Contact users to arrange appointments, update tickets, and ensure delivery to contractual SLA.Responsible for prepping IT kit for new starters/leavers and installation of equipment at desks.The helpdesk is the first point of contact and point of escalation for all technical support. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk