Average Improvement Manager salary in the UK

For more than twenty years, Charis has been successfully operating as a business services enterprise, working as the trusted administrator and fulfilment service for many essential funds and grants, providing complex bespoke services to major organisations which include utility companies, local authorities, housing associations and charities. Success has been built and maintained by blending social, regulatory, and commercial responsibilities, to provide innovative solutions to a rapidly expanding client base. Charis is a committed team of 50, and we believe it’s our empathetic approach and the level of compassion and care we offer to our clients and their beneficiaries, that really sets us apart. We understand the challenges our clients have, we’re good listeners, and can creatively manage a wide range of time sensitive demands. This has been crucial in our ongoing success. As Continuous Improvement Specialist you will be focusing on the customer experience, working with your colleagues in the contact centre to deliver focused, managed change in response to business needs. We are moving to a first contact resolution model - as the contact centre is your key internal customer group you will be working closely with them to achieve this, giving you an opportunity to have impact from the moment you join. You will be: Reviewing change requests from the business (multiple inputs - clients, department heads, colleagues) to deliver reviewed and reinvigorated processes designed to improve customer experience. Identifying and challenging existing processes to remove as much manual process as possible to eliminate unforced errors and waste.Analysing and tracking complaints to identify root cause, trends and patterns, and embed improved processes, training interventions and coaching to prevent recurrence.Using data analysis tools and techniques to track the effectiveness of newly implemented process and system changes and suggests refinements where necessary. You will have experience working within contact centres in your previous role(s), and demonstrate impact in defining and delivering process improvement. You will at least have been exposed to working with Lean Six Sigma, ideally with a qualification, but note that we are small versatile business so you will have to select methodologies that meet the need of the project. You will be highly numerate, with first class written and spoken communication skills - and be able to adjust your style, tone and language to meet the needs of your customer group. It goes without saying that you must be technology literate, quick to adapt to and adopt new systems, and be able to design and articulate creative but practical solutions. You are joining at a very exciting time - with continued investment and expansion driving growth. You will be fully supported as you transition into your new role, and work with your new team. What are you waiting for, apply today?

Join the Samworth Brothers Team and become part of our dynamic family!At Samworth Brothers, we genuinely care about our colleagues and strive to create an engaging environment that values your unique contributions. We are committed to your success and offer a range of exceptional benefits that we believe supports your life and personal aspirations: - Enhanced pension schemePrivate health schemeEmployee discount schemeExperience annual pay reviewsProfit related payUnlock your potential through training and growth opportunities The OpportunityIn this role as Continuous Improvement Support you will be central to driving improvement across our food manufacturing operation. You’ll work closely with managers and teams, both on the shop floor and in the office, to deliver practical CI initiatives, coach individuals at all levels, and help embed a culture of operational excellence. We're looking for someone who can build strong relationships quickly, has a natural aptitude for teaching, and gains real satisfaction from supporting others to perform at their best. You’ll need patience, persistence, and charisma—because not everyone will be ready to listen right away. This role isn’t about sitting behind a desk. It's hands-on, people-focused, and will suit someone who enjoys rolling up their sleeves and getting stuck in.Key Responsibilities : Support and coach individuals across departments to adopt new ways of working and continuously improve performance.Deliver CI actions in line with our Manufacturing Excellence strategy, with a balance of office-based planning and shop floor execution.Gather and analyse data to inform improvement decisions and track progress.Apply CI tools and techniques such as 5S, SMED, and problem-solving frameworks. The Ideal CandidateWe believe that success is built upon collaboration and diverse perspectives. At Samworth Brothers, we welcome candidates who are passionate about working together to achieve greatness. As a valued member of our team, you will bring the following skills and experience: - Experience in a food manufacturing environment (chilled food preferred) and working knowledge of GMP.A confident and engaging communicator who can inspire, coach, and support colleagues across all levels.Experience with Lean and CI principles (Yellow Belt or equivalent preferred).Skilled in Microsoft Office and confident analysing and presenting data.A strong sense of ownership, resilience, and passion for continuous improvement. We also want you to thrive in an engaging and inclusive work culture where you will have the opportunity to take on personal accountability and take pride in your work. We encourage positive communication, and the building of strong collaborative relationships is essential to every role. Join us at Samworth Brothers, where you'll be more than just a team member - you'll be an integral part of our thriving family. Apply today and embark on an exciting journey with us! About Us We are a fourth-generation family business producing high quality own-label products for many of the UK’s best-known retailers along with our own brands including Ginsters, Soreen, Higgidy, Dickinson & Morris, Urban Eat, West Cornwall Pasty Company and Walker & Son. We employ over 10,000 people in well-invested modern food manufacturing sites around the country. At Samworth Brothers we take pride in our family feel within our businesses and work together to make things happen. We can offer you the stability of a wider group as well as the opportunities that that offers if you wish to progress your career with us. We are family and we would like to invite you to be part of that and support our teams in delivering great products to all of our customers.Samworth Brothers do not engage with unlicensed gangmasters or third parties. Samworth Brothers will NEVER ask you for money in order to provide you with employment. If you are in any doubt, please contact an official Samworth Brothers representative.

Are you naturally curious and driven to make things better?My client is a rapidly expanding Wealth Management business looking for a Process Improvement Lead who thrives at the intersection of business and technology, someone who can see the bigger picture while also diving deep into the details. In this role, you'll be instrumental in identifying inefficiencies, proposing smart solutions, and leading change that delivers tangible value across our organisation. What you'll do: Analyse complex business processes to uncover areas for improvement, optimisation, and automation.Work with internal teams and external stakeholders to translate business needs into effective solutions.Create detailed requirements, lead testing efforts, and support roll-outs of new processes or systems.Use data and insight to inform decision-making and craft solutions with lasting impact.Build strong working relationships across departments to ensure end-to-end business outcomes are achieved.Manage and deliver multiple process improvement initiatives within broader projects, ensuring time-lines and outcomes are met.Stay ahead of industry trends, identifying opportunities to innovate and improve continuously. What you'll bring: Proven experience leading successful process improvement initiatives within the Pensions and Wealth Management industry (this is essential).Ideally a degree in Business, IT, or a related field.Excellent analytical skills with the ability to turn data into actionable insight.Strong communication and stakeholder management skills, you'll work with teams across all levels.A natural ability to challenge the status quo, with the confidence to lead change and make a difference.Solid project management experience, with the ability to juggle priorities in a fast-paced environment.A collaborative mindset and the ability to see things through an end-to-end customer lens. What sets you apart: You ask the right questions and spot inefficiencies others might miss.You don't just deliver solutions, you own them from concept to implementation.You can confidently handle sensitive information and work with discretion.You keep things moving, balancing attention to detail with timely execution. Why join us? You'll be part of a forward-thinking team where your ideas genuinely matter. This is a chance to shape how we work, drive meaningful improvements, and make a real impact, all while growing your own skill set in a supportive and collaborative environment. InterestedApply now and help us make things better, smarter, faster, and more effective. Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.