CRM Administrator/Analyst
Company Overview FRP Advisory is a leading provider of business advisory and insolvency services, dedicated to helping companies navigate financial challenges. Our team of experienced professionals offers tailored solutions to ensure the best outcomes for our clients. Role Overview As a CRM Administrator/Analyst, you will be responsible for managing and analysing data, ensuring accurate documentation of system change requirements. You will collaborate closely with users and stakeholders, addressing their queries and providing expert advice on best practices. This role requires a keen eye for detail, strong analytical skills, and excellent communication abilities to effectively support and enhance our systems and processes. Key Responsibilities Providing first line support for help queries, troubleshooting, reporting, user onboarding and training and managing the help deskActing as one of the system administrators, managing access and securityManage and maintain CRM data, ensuring data accuracy, integrity, and compliance with regulationsPerform data cleansing and enrichment to support business development activities, resolving discrepancies or errors in client records to maintain database qualityTrain internal teams on CRM best practices, usage, and new featuresManage the CRM knowledge base, create user guides and documentation and cascading best practice user commsAnalysis of data to create reports, system views and dashboards and identify areas for improvementSupport the implementation of technical development projects; eliciting business requirements from stakeholders and translate into user stories for development and performing testing Qualifications Experience with CRM platforms (MS Dynamics is beneficial)Analytical mindset with the ability to interpret data and provide insightsUnderstanding of CRM practices; business processes, automation and data managementAbility to elicit information and work with a range of stakeholdersExcellent organisational, time management and communication skillsProactive and inquisitive style, able to quickly learn and manage your own workloadEvidence of having an attention to detail If you are passionate about leveraging data to drive business success, we invite you to apply for the CRM Administrator/Analyst position at FRP Advisory and become part of our dynamic team!
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