Average Operations Coordinator salary in City of London

About The Role Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Coordinator/Technician to be a key part of our London team, representing proAV and working onsite at a leading Global Investment Bank. One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training. This is an exciting opportunity for an exceptional, experienced AV Coordinator/Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Managing the AV Support mailbox and phone lines. Booking in meetings when required and ensuring all information is correct and accurately input into EMS (Meeting Scheduling Software). Assisting technicians to attend all support requests. Managing internal calendars. Coordinate all deliverables related to meetings/events for the BAU team. Educate and inform clients on current AV booking, WebEx, Zoom, Teams, TP procedures. Managing the digital signage mailbox to resolve any issues users have and escalate. 1st line remote troubleshoot issues within EMEA meeting rooms and support ad hoc requests. Meeting room support within all meeting rooms located in London. Granting onsite access to external visitors for the London, Bromley, Camberley and Chester offices. Stock control and justification for consumables sign off. Updating documents on the BAU SharePoint to keep items relevant. Updating site guides within London, Bromley, Chester, Camberley, Dublin and Paris. About us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

Underwriting Operations Coordinator The Operations team supports business processing, liaising with other functions to ensure efficiency & effectiveness across a broad array of activities from policy specific transaction support to change management and on-boarding. Responsibilities include: Oversee department operations such as submission, submission flow management, policy endorsements, renewal processing, and peer reviewSteward the daily underwriting "housekeeping" activitiesAct as the main point of contact and triage for any cross functional requests, which may include any requests and queries related to data used for outwards reporting, outwards reinsurance, compliance, or financial closeClose collaboration with our strategic outsourcing partnerProvide support to Data Management ensuring that Underwriting Guidelines are adhered to and underwriting controls are performe You will need: Experience within Underwriting OperationsA good insight into the (re)insurance industry, ideally across a variety of lines of businessAdept at problem solving and identifying practical solutions, while communicating clearly and in a transparent manner throughout the processStrong written and oral communication skillsComputer skills including the core MS Suite (Word, Excel, Outlook, PowerPoint)

Visit Coordinator (Maternity Cover – 13/14 Months)Location: City of LondonHybrid: 4 days in office 1 day from homeContract Type: Fixed-Term Maternity Cover (13/14 months)Start Date: Immediate start requiredCommitment: Full commitment to the full maternity cover term is essentialAbout the Role:We are looking for a dedicated and detail-orientated Visit Coordinator to join our team on a fixed-term maternity cover contract (13/14 months). Starting as soon as possible, the successful candidate will play a crucial role in ensuring the efficient coordination and management of project and organisational visits. This is a pivotal operational role requiring excellent organisational skills, a proactive mindset, and strong communication abilities.You will work closely with Inspectors, organisations, and the Field Operations Lead to support scheduling, resolve logistical issues, monitor performance, and maintain high service standards. This is a fantastic opportunity for an experienced coordinator to make a significant impact during a key operational period.Key Responsibilities: Visit Allocation and Scheduling: Create and manage visit allocation plans in collaboration with the Field Operations Lead.Reassign visits where necessary based on Inspector availability and operational demands.Provide support to Inspectors and suppliers, assisting with scheduling issues and visit logistics. Data Management and Reporting: Maintain accurate and up-to-date data on visits and organisations.Monitor visit progress and escalate delays or operational issues where appropriate.Produce regular performance reports and manage reallocations, visit holds, and additions. Quality Assurance: Review completed Inspector reports to ensure accuracy, consistency, and compliance.Address any discrepancies or non-conformances and ensure timely resolution.Identify and escalate recurring issues to senior management. Stakeholder Communication: Act as the primary point of contact for Inspectors and organisations regarding visit coordination.Manage visit bookings, confirmations, cancellations, and overdue follow-ups efficiently. Resource Planning and Operational Support: Identify and report resource gaps in a timely manner.Support the Field Operations Lead in resolving complex operational cases.Assist in operational planning and contingency management when required. Customer and Supplier Management: Respond promptly to queries from Inspectors and organisations.Maintain and update preferred work areas for Inspector allocation. Essential Skills and Experience: Proven experience in coordination, scheduling, customer service, or fulfilment roles.Strong interpersonal and communication skills, both written and verbal.Excellent time management skills, with the ability to prioritise effectively and solve problems proactively.Confident user of Microsoft 365 (Excel, Outlook, Teams) and operational management systems.Self-motivated, adaptable, and collaborative team player. Personal Competencies: Highly organised with strong attention to detail.Proactive, solutions-focused, and resourceful.Clear, professional communicator with a positive attitude.Committed to delivering quality service and continuous improvement. What We Offer: A supportive and collaborative working environment.Valuable experience in a busy operational and project management role.Opportunity to build skills in coordination, reporting, and stakeholder management. Applications are welcomed from candidates who can start immediately and commit to the full term of the maternity cover.