Average Operations Manager salary in Gloucester

Operations Performance Manager - Insurance Marley Risk Consultants is at the forefront of innovation in the Structural Warranty Insurance sector. As a dynamic Managing General Agent (MGA) based in the UK, we specialise in crafting bespoke insurance solutions that empower the construction industry to reach new heights. We are seeking an experienced Operations Performance Manager, reporting directly to the Head of Operations, you will lead the Claims Department at Marley Risk Consultants, overseeing the management of complex structural warranty claims. In this pivotal role, you will be the guardian of our clients' experiences, with a significant focus on Consumer Duty oversight, regulatory compliance, and enhancing the customer journey. Your mission is to ensure that all claims handling processes not only meet but exceed the expectations set by the Financial Conduct Authority (FCA) and align with our commitment to delivering exceptional client service. Job Type: Full Time (Mon-Fri) Location: Bishops Cleeve, Cheltenham Salary: Negotiable depending on experience Key Activities: Team leadership & management Provide leadership to the Claims Department managers and teams to achieve service objectives, ensuring high levels of performance and job satisfaction.Implement performance targets and establish clear team and personal objectives, monitoring progress and providing constructive feedback.Address performance issues promptly and effectively, in line with company policies and best practices.Develop Team Managers through the provision of coaching and mentoring. Regulatory compliance & oversight Act at a focal point for Consumer Duty related matters and ensure regulatory compliance across the Claims Department.Maintain an in-depth understanding of FCA regulations, particularly those related to claims handling, Treating Customers Fairly (TCF), and Consumer Duty principles.Ensure all claims handling processes are fully compliant with FCA regulations and internal policies, embedding Consumer Duty into every aspect of operations. Quality assurance & continuous improvement Implement quality control measures to ensure claims are handled in line with best practices and client requirements.Monitor performance against agreed service metrics, utilising service MI, audit and feedback mechanism to inform understanding of current performance and identify opportunities for improvement.Promote continuous improvement across your teams and collaboration to improve service against key outcomes, including customer experience and cost management.Engage in service improvement initiatives and promote positive responses to changes as business processes evolve and new procedures are implemented. Claims management Oversee a limited portfolio of major and high-value structural warranty claims from initiation to resolution, ensuring efficient and accurate handling.Personally handle sensitive or escalated claims, providing expert guidance and ensuring fair outcomes.Review and approve claim decisions, ensuring consistency with policy terms, regulatory requirements, and Consumer Duty obligations. Stakeholder Engagement Build and maintain strong relationships with internal stakeholders, fostering collaboration and shared objectives.Serve as the primary liaison for clients, insurers, legal advisors, and other third parties, exemplifying professionalism and integrity.Represent the Claims Department in meetings, presentations, and industry events, advocating for excellence in claims handling and customer service. Reporting Prepare and submit required reports to regulatory bodies, ensuring accuracy and timeliness.Develop internal reports and dashboards to inform senior management of all aspects of service performance. Skills and Experience: Key requirement Minimum of five years' experience in claims management roles.At least two years' experience in leadership positions within the insurance or risk consultancy sectors.ACII (Associate of the Chartered Insurance Institute) and/or ACILA (Associate of the Chartered Institute of Loss Adjusters) qualifications are essential.Chartered Status is highly desirable, reflecting a high level of professionalism and expertise.Excellent knowledge of claims handling processes, especially in complex and high-value cases.Demonstrable experience in overseeing Consumer Duty compliance and enhancing customer journeys.Strong understanding of FCA regulations, including reporting requirements and best practices. Benefits: Generous company pension.Company mobile phone.Tools/equipment required for the performance of company duties.Cycle to work scheme.Tech SchemeLife InsurancePrivate Medical InsuranceFlexible Working.Free on-site parking (where available).EV charging points (where available).Employee Assistance Programme.Gym Membership

Customer Service Operations Manager Hours: 8:00 AM - 4:30 PM, Monday to Friday Salary: £27,000 - £30,000 + 9% bonus About the Role: We are seeking a dynamic and motivated Customer Service Operations Manager to join our team. This role is pivotal in ensuring smooth customer service operations and supporting our sales administration. You will manage one customer service representative and handle export information, while also liaising with our international clients. Spanish language skills are beneficial but not essential. Key Responsibilities: Oversee daily customer service operationsSupport sales administration tasksManage and mentor one customer service representativeHandle export documentation and processesCommunicate effectively with international clients What We Offer: Competitive salary with a 9% bonusOpportunities for long-term career progression to General Manager within the next few yearsA supportive and collaborative work environment Qualifications: Proven experience in customer service and sales administrationStrong organisational and communication skillsAbility to manage and mentor staff (or willingness to develop skills in this area)Knowledge of export processes (beneficial but not essential)Spanish language skills (beneficial but not essential)

Manufacturing Operative, Salary £11.44 - £13.50Temp to Perm- CheltenhamWe’re thrilled to present one of the most exciting industrial opportunities we’ve had in a while! Our client is a trailblazer in packaging solutions, combining innovation and expertise to protect and preserve valuable assets. From a single, highly sensitive transistor to a £20 million generator, they excel at designing and producing the perfect packaging for every challenge.Key Responsibilities: Inventory Management, inspection, control of good in & out, stock control, storage controlOrder fulfilment, pick, pack, and prepare orders for shipment with accurate labellingWarehouse Organisation, maintain a clean, workspace to optimise operational flowDaily Checks Perform routine machine checks before starting daily tasksIdentify and report opportunities for process optimisation to your supervisor Production Support tasks like cutting, welding, liaising with stitchers, and performing packaging and quality checksOperating Machines and monitoring manufacturing equipmentEnsuring smooth operation and routine maintenanceQuality Control, reporting defects to the Production Manager Work closely with warehouse and manufacturing teams to ensure seamless workflowLiaise with team members and supervisors to resolve issues and maintain efficiency Essential Skills and Experience: Attention to detail and ability to follow instructions preciselyPhysical stamina and readiness to perform hands-on tasksA team-oriented mindset with strong communication skillsA proactive attitude toward safety, quality, and continuous improvement Benefits: Competitive hourly rateSupportive team environment. Interested? Send your most up-to-date CV to ELINA at i2i recruitment today! Our mission of 'Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.