Average Performance Manager salary in the UK

Operations Performance Manager - Insurance Marley Risk Consultants is at the forefront of innovation in the Structural Warranty Insurance sector. As a dynamic Managing General Agent (MGA) based in the UK, we specialise in crafting bespoke insurance solutions that empower the construction industry to reach new heights. We are seeking an experienced Operations Performance Manager, reporting directly to the Head of Operations, you will lead the Claims Department at Marley Risk Consultants, overseeing the management of complex structural warranty claims. In this pivotal role, you will be the guardian of our clients' experiences, with a significant focus on Consumer Duty oversight, regulatory compliance, and enhancing the customer journey. Your mission is to ensure that all claims handling processes not only meet but exceed the expectations set by the Financial Conduct Authority (FCA) and align with our commitment to delivering exceptional client service. Job Type: Full Time (Mon-Fri) Location: Bishops Cleeve, Cheltenham Salary: Negotiable depending on experience Key Activities: Team leadership & management Provide leadership to the Claims Department managers and teams to achieve service objectives, ensuring high levels of performance and job satisfaction.Implement performance targets and establish clear team and personal objectives, monitoring progress and providing constructive feedback.Address performance issues promptly and effectively, in line with company policies and best practices.Develop Team Managers through the provision of coaching and mentoring. Regulatory compliance & oversight Act at a focal point for Consumer Duty related matters and ensure regulatory compliance across the Claims Department.Maintain an in-depth understanding of FCA regulations, particularly those related to claims handling, Treating Customers Fairly (TCF), and Consumer Duty principles.Ensure all claims handling processes are fully compliant with FCA regulations and internal policies, embedding Consumer Duty into every aspect of operations. Quality assurance & continuous improvement Implement quality control measures to ensure claims are handled in line with best practices and client requirements.Monitor performance against agreed service metrics, utilising service MI, audit and feedback mechanism to inform understanding of current performance and identify opportunities for improvement.Promote continuous improvement across your teams and collaboration to improve service against key outcomes, including customer experience and cost management.Engage in service improvement initiatives and promote positive responses to changes as business processes evolve and new procedures are implemented. Claims management Oversee a limited portfolio of major and high-value structural warranty claims from initiation to resolution, ensuring efficient and accurate handling.Personally handle sensitive or escalated claims, providing expert guidance and ensuring fair outcomes.Review and approve claim decisions, ensuring consistency with policy terms, regulatory requirements, and Consumer Duty obligations. Stakeholder Engagement Build and maintain strong relationships with internal stakeholders, fostering collaboration and shared objectives.Serve as the primary liaison for clients, insurers, legal advisors, and other third parties, exemplifying professionalism and integrity.Represent the Claims Department in meetings, presentations, and industry events, advocating for excellence in claims handling and customer service. Reporting Prepare and submit required reports to regulatory bodies, ensuring accuracy and timeliness.Develop internal reports and dashboards to inform senior management of all aspects of service performance. Skills and Experience: Key requirement Minimum of five years' experience in claims management roles.At least two years' experience in leadership positions within the insurance or risk consultancy sectors.ACII (Associate of the Chartered Insurance Institute) and/or ACILA (Associate of the Chartered Institute of Loss Adjusters) qualifications are essential.Chartered Status is highly desirable, reflecting a high level of professionalism and expertise.Excellent knowledge of claims handling processes, especially in complex and high-value cases.Demonstrable experience in overseeing Consumer Duty compliance and enhancing customer journeys.Strong understanding of FCA regulations, including reporting requirements and best practices. Benefits: Generous company pension.Company mobile phone.Tools/equipment required for the performance of company duties.Cycle to work scheme.Tech SchemeLife InsurancePrivate Medical InsuranceFlexible Working.Free on-site parking (where available).EV charging points (where available).Employee Assistance Programme.Gym Membership

Teacher of Drama/Performing Arts - North Leeds We are looking for a passionate Teacher of Drama/Performing Arts to join a vibrant and creative department at a progressive secondary school in North Leeds. This is an exciting opportunity for a dedicated educator to nurture students talents, confidence, and love for the performing arts in a school that celebrates creativity and expression. You will teach Drama across Key Stages 3 and 4, with opportunities to contribute at Key Stage 5. Beyond the classroom, you'll take a leading role in a thriving enrichment programme—directing productions, mentoring young performers, and helping to shape an inclusive and energetic performing arts culture. Key Responsibilities: Deliver inspiring and imaginative Drama lessons that spark creativity and engagement across all key stages Design and implement innovative schemes of work that align with curriculum standards and showcase student voice Lead and support school productions, performances, and extracurricular clubs Foster a safe, inclusive, and collaborative learning environment that empowers students to express themselves confidently Contribute to cross-curricular projects and school-wide events Requirements: Qualified Teacher Status (QTS) and a degree in Drama, Theatre Studies, Performing Arts, or a closely related field Experience teaching Drama at secondary level, with a strong understanding of GCSE and/or A-Level specifications Strong classroom management and the ability to build positive, respectful relationships with students Excellent communication and organisational skills, with a proactive approach to collaborative work Enthusiasm for extracurricular involvement, including directing plays, musicals, or leading theatre workshops About us: We are Engage Education, a trusted education recruitment agency dedicated to supporting teachers and schools. Competitive pay in line with national scales (AWR compliant)Free CPD sessions to enhance your skillsA dedicated consultant for ongoing support£50 'Refer a Friend’ bonusWellbeing support, travel discounts, and retail offers from our partners How to apply: To apply for this role, submit your application below or contact us directly. All applicants must hold a recognised teaching qualification and the necessary credentials. If you do not hear from us within two working days, unfortunately, your application has not been successful on this occasion. All candidates must have a valid enhanced Disclosure and Barring Service (DBS) check before starting work. Full assistance will be provided. By applying, you consent to Engage Education Ltd storing your details securely in compliance with GDPR regulations.

Role: Performance Officer Based: Hounslow (Helpful to Drive but not essential) Full time - 40 hrs per week On site To carry out duties and responsibilities with the regard to the management, collation and reporting of the Key Performance Indicators in accordance with the PFI Contract. To formalise processes to enable workflow efficiency, to consult and communicate with other Senior Managers and colleagues, representatives of the Client Team and SPV in regard to the procedures to be applied. To carry out internal audits to minimise non-compliance, manage the H&S admin, collate exposure hours. KEY TASKS AND ACCOUNTABILITES: To analyse and report on Key Performance Indicators through management and review of Confirm Dashboards.To assist the Business Manager (BM) in the effective management of all departmental performance issues.To implement and maintain monitoring systems for all Performance Target's through process mappingTo assist the BM in developing performance strategies to ensure the divisions continuous improvementTo assist the BM in managing non-compliance information through the Paymech including financial penalties incurred.To attend and facilitate the Paymech meetings.To collate the Monthly Monitoring Report from SMT and ensure its timely submission monthly.To assist the BM in the production and submission of the Annual Service Report, Quarterly Performance Reports and Business Continuity Reports as set out in relevant Key Performance Indicators.To assist the BM in the production of relevant performance information on time.To assist in the effective and efficient communication of performance related issues to all departmental staff through presentations, reports, CPD's etc.To assist the BM in managing and communicating the MIS, new/improved processes published within TWWW/ONE intranet platforms, including improvements from EFQM assessmentsCo-ordinate the Internal Audit Plan ensuring internal audit are being undertaken on timeUnderstand and initiate root cause analysis and support corrective action plansEnsure the division is maintaining compliance towards its legal obligations operationallyAssist the BM in ensuring Contract Compliance.Assist the BM in preparation of associated Audits.To assist BM in reporting Performance Adjustments and other Non-conformances through the Report It tool.To highlight and implement improvements as a result of findings achieved from dashboard reviews.Compile Health and Safety Statistics and Exposure Hours.To facilitate the introduction of new systems and monitor/review their implementation.To actively foster a positive staff morale.To carry out any reasonable task as requested by the BM. ADDITIONAL INFORMATION: Knowledge of Microsoft packages, Visio, Excel, PowerPoint is essential.A full UK driving license is preferable as it involves some travel within the London Borough of Hounslow.At all times to adhere to company procedures with regard to H&S and where applicable to ensure all team members do likewise.At all times to behave in a way that supports the company's stated Vision and Values and where applicable to ensure all team members do likewise.