Average Planning Manager salary in Chesterfield

We have a fantastic opportunity for a Resource Planning Analyst to join a client in Derby-shire. The right candidate will be responsible for the accurate creation, development of the planning models for all operational areas to ensure accurate FTE requirements and operational and commercial targets are achieved!Key Responsibilities: Prepare customer demand forecasts accurately and efficiently to ensure customers are provided with excellent customer service.Ensure physical location of agents are available as required alongside operational targets.Assessment modelling to understand & plan the impacts of contact centre changes and how these flow into the capacity/ tactical plans.Collaborate with colleagues to ensure budget demand and supply plans align with customer and client expectationsCollaborate with operational stakeholders to agree actions to close variances promptly, reducing Customer and/or financial impact.Ensure future activity is planned in advance, using the agreed strategic approach, balancing Customer and People demands.Ensure plans are available and communicated to call-taking colleagues in a timely manner.Identify and check the integrity of appropriate data sources, interrogating the data to spot trends and exceptions, and then use these findings to identify the source of any exception or change.Present complex technical plans in an easy to understand manner to all levels of stakeholders Skills and experience required: Thorough knowledge of the planning modelsKnowledge of contact centre planningWFM Systems - IEX or similarKnowledge of shrinkage modelsExperience with SQL & Power BI (Ideal NOT must have) Ability to work to deadlinesEffective and confident communicator at all levels Please share your CV with

IT Manager Chesterfield £65,000 to £75,000 + Excellent Benefits Your new company Hays Technology are recruiting an IT Manager to join a large public sector organisation based in the Chesterfield area. You will be reporting to the Head of Digital, Data & Technology during a period of digital change and transformation. Your new role In your new role, you will be responsible for supporting the Head of Digital, Data and Technology in leading the development and delivery of modern and cost-effective infrastructure which will underpin the successful delivery whilst planning, co-ordinating and prioritising workloads, working with internal and external stakeholders to monitor and deliver current and future service operations and infrastructure demands. You will be developing, rolling out, and maintaining policies, procedures and training plans relating to existing infrastructure and new infrastructure projects. You will be working alongside senior stakeholders, establishing strategies, key priorities and annual delivery plans for the design, development, and maintenance of infrastructure, including LANs, WANs, internet, security and wireless implementations. You will define software and hardware standards in collaboration with stakeholders and owners, whilst establishing strong partnerships with third party suppliers, negotiating and establishing access agreements and SLAs and monitoring performance against them. What you'll need to succeed Strong leadership and team management skills, with the ability to motivate and inspire teams of around 6 staffProven experience of infrastructure and platform technologies covering networks, hosting, cybersecurity, databases and middlewareExperience of migrating legacy platforms to public and private cloud environmentsProven experience of leading an infrastructure teamAble to create and manage product and (platform) service roadmaps, approved product lists and technical standardsExperience of building influential relationships with key stakeholdersStrong project management skills What you'll get in return This exciting position is paying between £65,000 and £75,000 and offers an excellent work life balance including: generous annual leave, flexibility, a public sector employer contribution pension scheme, flexibility, training, and development opportunities.What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Key ResponsibilitiesProduction Leadership Lead the planning and execution of daily production activities to meet throughput goals. Ensure seamless coordination with the Logistics department regarding deliveries, collections, and vehicle use. Maintain a real-time overview of all production aspects to identify and address issues before they escalate. Oversee and develop effective AM/PM huddles for daily planning, performance review, issue management, and team coordination. Host a daily update meeting with the COO to provide a clear overview of production operations and performance. Team Development & Management Manage and support the production team, understanding their strengths, weaknesses, and training needs. Deliver follow-up training and guidance on processes, machinery use, and production techniques. Continuously mentor and inspire your team, dealing swiftly with issues that could affect morale or company culture. Grow your team in alignment with the company vision, both in skillset and mindset. Project Ownership Take ownership of production-related projects, ensuring tasks are followed through from planning to execution. Prioritise tasks that benefit the team most, and maintain a clear record of progress using tools like Trello. Carry out project research independently: contact suppliers/customers, request quotes, interpret needs, and present 3 clear options/solutions to management. When approved, implement projects and train others on what was done and learned. Continuous Improvement Keep developing your own skills, knowledge, and management techniques. Become an expert on all factory processes, enabling you to give sound, experience-based advice. Strive to improve everything and everyone with every interaction. Bring solutions, not problems, to management - ask the right questions and be ready with proposed actions.