Average Quality Coordinator salary in Cambridge

Out of Hours Logistics Co-Ordinator: About Us The Thriplow Group is a leading company in the field of highway maintenance plant hire, dedicated to providing quality services to all our clients. With a strong commitment to excellence, we have seized the opportunity to expand and become a UK leader in specialist plant hire. Aim of role The out of hours coordinator (night shift) is responsible for managing the response to all breakdowns and vehicle issues outside of the standard working day and helping the hire desk stay pro-active during the day. This will include, liaising with the workshop, responding to driver calls, communicating with customers, general admin tasks, providing excellent customer service levels and ensuring there are minimal to no issues leading into the day shifts. The role requires strong organisational skills, attention to detail, flexibility and excellent communication skills. Job summary: Manage breakdowns and vehicle issues out of hoursLiaise with drivers and fitters to co-ordinate breakdowns and communicate with customerIf needed, co-ordinate the allocation of road sweepers and sprayers based on operational requirements after serious breakdowns.Ensure regular communication to the Central Operations Managers and hire desk.Support the hire desk where required, including, but not limited to, uploading orders onto the system accurately and efficiently, pre-assigning sprayer drivers to contracts per the calendar ahead of the following week and any admin tasks.Ensure contractual and SLA obligations are adhered to, for our customers and from our suppliers (i.e. tyre fitter/recovery turnaround times and our response times to emergency call outs and sourcing replacement fleet following vehicle issues).Raising POs for the workshop if required to call out suppliers and any admin required to support them.Checking through the compliance matrix and raising anything due to expire via email.Participate in regular team meetings and contribute ideas for improving efficiency and effectiveness. Requirements: Ideally experienced in logistics or transportGood communication skillsMust be thorough and have an excellent wye for detailMust be self-motivated and self-drivenExcellent telephone and customer service skillsConfident in lone working Hours: This is night shift only role and would be 9pm to 6am.

Hire Desk Coordinator Required About Us: The Thriplow Group is a leading company in the field of highway maintenance plant hire, dedicated to providing quality services to all our clients. With a strong commitment to excellence, we have seized the opportunity to expand and become a UK leader in specialist plant hire. Aim of Role: The hire desk coordinator is responsible for managing the hire process of all road sweepers and sprayers (where required) to our customers. This will include, handling enquires, processing orders, scheduling hire times/dates and providing excellent customer service levels throughout the hire period. The role requires strong organisational skill, attention to detail, flexibility and excellent communication skills. Job Summary: Handle incoming enquiries from customers regarding vehicle availability, pricing and specification.Process orders accurately and efficiently, ensuring all necessary documentation is completed.Maintain growth and retention strategies agreed through the wider business.Coordinate the allocation of road sweepers and sprayers based on customer demands and operational requirements.Collaborate with the National Hire Manager to optimise fleet utilisation and efficiency, identifying opportunities for cost savings and operational improvements.Work closely with the National Hire Manager to ensure the P&L outturn reflects the forecast.Ensure regular communication to the drivers and customers across the business.Support the business with the promotion and upselling of products and services across the business.Ensure contractual and SLA obligations are adhered to.Maintain accurate records of vehicle availability, bookings and customer details in the operating system.Work with the maintenance team to ensure that all vehicles are serviced and maintained according to schedule, minimising downtime and maximising customer satisfaction.Participate in regular team meetings and contribute ideas for improving efficiency and effectiveness.Proactive customer management within the division is important, ensuring a customer is contacted when we know there will be an issue with service levels. Safety & Compliance: Monitor H&S standards and enforce action (where appropriate)Comply with Thriplow Group H&S standards, legal requirements, and best practice within the business. If you feel you have the skills and experience, please click on Apply Now and a member of our team will be in touch.

Our client based in Ely is an established life sciences and medical device business that is now looking to add an experienced Quality Manager to its team due to consistent growth and future plans. This is an exciting opportunity for an experienced and ambitious Quality expert to take on a key leadership role within the organisation. The Quality Manager will be responsible for leading the CE and IVDD activities, maintaining compliance with relevant standards, and ensuring the highest quality across the product portfolios. The ideal candidate will have a proven track record in Quality Management, particularly in obtaining and maintaining IVDR, CE, and UKCA marks. The role also includes the management of the quality management systems and oversight of Quality Assurance and Quality Control within the manufacturing site. Main Duties & Responsibilities: Regulatory Compliance: Obtain and maintain IVDR, CE, and UKCA marks for current and new product portfolios.Quality Management Systems: Maintain and ensure compliance with ISO9001:2016, ISO13485, and ISO17025 standards, and establish ISO15189.Quality Assurance and Control: Oversee all Quality Assurance (QA) and Quality Control (QC) activities within the manufacturing site.Continuous Improvement: Plan, initiate, and manage quality improvement projects to enhance product quality and process efficiency.Audits and Inspections: Prepare for and manage internal and external audits by regulatory bodies such as BSI, and UKAS, and conduct external audits of contractors and suppliers.Technical and Quality Support: Provide expert advice and support to sales, technical, and management teams, as well as other stakeholders.Data Monitoring and Decision Making: Monitor quality data daily, take appropriate action, and make decisions or escalate issues as necessary.Supplier Quality Assurance: Lead Quality Control, document control, validation, calibrations, and develop key supplier partnerships for Quality Assurance.Training and Development: Develop and deliver quality training standards and manage the Quality Department’s annual training and competence development programs.Leadership and Management: Lead the Quality Department, ensuring targets and objectives are met, and foster a culture of continuous improvement in manufacturing practices. Previous Experience/Qualifications: A bachelor’s degree in quality, Science, Engineering, or a related technical field is desirableExtensive experience in a quality management position, preferably within a manufacturing and distribution environment is essentialPrior experience maintaining a QMS aligned with ISO13485 and ideally ISO15189, and experience with ISO9001:2016 and ISO17025.Proven experience in preparing for and conducting internal and external audits, with a relevant audit qualification or significant audit experience is essentialPrevious experience in attaining CE/UKCA marking and familiarity with IVDD/IVDR regulations.Strong understanding of common problem-solving tools, with Lean Six Sigma certification required.A thorough understanding of manufacturing systems, processes, and products, with a solid working knowledge of industry practices is essential