About Us We are the UK network service provider making digital infrastructure simple. Whether indoors or outdoors, we make sure our customers can always connect their customers. We bring together mobile operators, central and local government, and real estate providers to work together in new ways using: Collaborative commercial models, combined real-estate and telecoms know-how, and global best practice. We have 6000+ mast site locations, have connected 2000+ buildings and support 200+ outdoor networks. And our managed sites include some of the biggest, most challenging wireless environments in the UK, including railway stations, Canary Wharf, City of London and events like the London Olympics. The Role We have an exciting opportunity for an experienced and highly organised Sales Operations Co-ordinator to join a friendly and dynamic sales team. Working with the Sales Operations Manager, you will have a continuous improvement mindset to support the sales team in achieving their targets and ensuring a smooth sales process. This role will provide administrative support, collaboration with internal departments to streamline operations and maintain clear processes focused on positive customer outcomes. Requirements Support sales team in progressing pipeline through programme management office (PMO)Track survey quotes, customer questionnaire completions, desktop and site surveysAssist the sales team in preparing proposals, presentations and other sales materials in conjunction with marketingSupport sales team in identifying improvements to material for bids and work with marketing to implementMaintain a centralised resource for sales material e.g. product descriptions, FAQsAssist the sales team to provide a smooth process for customer on-boarding, co-ordinating information requirements and engaging with internal teams as needed Support procurement and contracting activities with the Sales Operations Manager and support the sales team to handover to delivery.Support the sales team through the onboarding process with any customer procurement platforms and ensure existing platforms are set up correctly with the right Freshwave detailsWork with the finance team to maintain reporting for framework authorities, ensuring accurate information is submitted within deadlines.Assist in improving reporting of sales activities and pipeline, including data collection and verification. Champion best practices and promote the importance of good data hygiene across the sales team.Support the Sales Operations Manager to oversee the delivery of Social Value commitments, working with internal teams and external partners as needed. About you At least three years of experience in a sales support functionDemonstrate an attention to detail and ability to organise and prioritise tasksGood communication in person and writing Works openly and fosters collaboration with continuous improvement in mindExperience of customer liaison within a sales environment Benefits A basic salary of £35,000 per annum25 days holiday which increases after 5 years service (1 day per year until 30 days)Group Personal Pension Life AssuranceIncome Protection InsurancePrivate Medical Insurance (PMI)Employee Assistance ProgrammeCycle-to-Work Scheme And that's just the beginning! We also provide: Free barista coffee at our Farringdon head office every morningFree gym onsite for employees including exercise classes at our Farringdon head officeRooftop picnic area at our Farringdon head officeQuarterly recognition rewardsFree Eye TestsFlu vaccine vouchers We're pleased to have been certified by Great Place to Work �?. 82% of our people think it's a great place to work compared to 54% of employees at a typical UK-based company. You can check out our Great Place to Work profile here: https://lnkd.in/d7JS6Jcz Our Values Our values are what set us apart from the rest. They are what enable us to bring assured connectivity wherever it's needed. We use these values to inform everything we do and the way we act as professionals - think of them as what's important to us collectively, as well as how we prefer to work. The successful candidate will be aligned with our company commitments: Engineering excellence: we're engineering experts and the quality of our output is second to noneDo the right thing: we're neutral in our position, doing what's best for our people, our partners, our customers, society and the environmentSet the pace: we act quickly and work efficiently, setting the pace for our projects and industry standards Diversity, Equity, Inclusion, and Belonging: Here at Freshwave, we are dedicated to making our recruitment process as inclusive as possible, and aim to do everything we can to make you feel comfortable and supported throughout. We recognise that applying for a new job can be daunting, so please let us know if there is anything we can do to enable you to be yourself, and we will look to provide any reasonable adjustments to support all applicants.
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