Average Service Analyst salary in the UK

The Role Whether it’s a nurse in Shanghai or a mental health specialist in Plymouth, our Service Analysts provide exceptional support to our users across the world. We pride ourselves on providing great customer service. In this role, you will be helping healthcare professionals to give the best care to their patients. In the NHS alone our experienced team support over 250,000 users and represent their voice within the company by providing insights, analysis and feedback to other teams. You will collaborate with other teams and work closely with NHS and government leaders to help improve patient care. You will also play a key role in managing the launch of innovative products and solving complex customer issues.No experience is required to join our Service Analyst team and your career will progress rapidly in this role. Our Service Analysts are frequently involved in key meetings with senior NHS leaders, working on a variety of projects and have plenty of opportunities to travel internationally. About TPP TPP is a world-leader in Digital Health. From apps enabling patients to manage their own care to comprehensive hospital solutions, TPP delivers technology that connects everyone involved in healthcare delivery. For over twenty years, we have been applying the most advanced technology to provide a safe and secure environment to deliver care. Our aim is to improve access to healthcare data, making sure it is available whenever and wherever it is needed. We want to help people make the best use of that data, to empower clinicians and citizens, and to create the healthcare systems of the future. TPP has been consistently recognised as an outstanding graduate employer. Since 2017, we have consistently featured in The Job Crowds’ "Top Company for Graduates to Work For", and were the overall winners for 2024 in addition to awards for 'Best Salary', 'Benefits' and 'Responsibility’. We have also been consistently named in the Times Top 100 Graduate Employers list. Salary and Benefits We will give you an excellent starting salary of £45,000 with outstanding annual pay reviews. Your salary will increase rapidly during your time at the company. You will also receive a range of benefits, including:• Fantastic holiday entitlement• Regular social events• Opportunities to travel internationally• Life insurance • BUPA Health, Dental and Travel cover• £300 birthday meal allowance• Pub Fridays To read what it’s like to work at TPP and to see our full list of benefits, visit www.tpp-careers.com Requirements • Predicted 2:2 or above at degree level• A levels or equivalent Note that due to the high volume of applications, candidates failing to pass the initial selection will not be notified. Successful candidates will usually be contacted within two weeks. We reimburse applicants for travel to and from interviews. Please be aware that applications will be kept on file for up to 12 months.

Service Desk AnalystLocation: Manchester (on-site)Contract Length: 3 monthsPay: Hourly day rate (contractor) Previous experience working within a Higher Education Overview of the Role / Team The TeamOur IT Support Team provides a critical service to staff and students across a respected Higher Education Agency. We deliver support through telephone, walk-in IT support, and a digital ticketing platform. We are a close-knit, collaborative group that values empathy, communication, and continuous learning. Our culture is grounded in shared values, and we pride ourselves on taking the time to understand and support the unique needs of those we serve. The Role As a Service Desk Analyst, you'll manage your own queue of support tickets and incoming queries. With the guidance of your team, you'll assess issues, determine appropriate resolutions, and contribute to an accessible and effective IT support experience. This role requires a confident communicator who enjoys working directly with people and troubleshooting technical problems. Your work will involve responding to telephone queries, providing in-person support, and handling self-service tickets, ensuring that IT remains an enabler for learning, research, and collaboration. What We're Looking For: The Ideal Candidate Will: Be a great communicator who listens empathetically and takes time to understand people's challenges. Have experience with standard desktop applications and IT troubleshooting. Bring a high level of attention to detail and a commitment to quality in all tasks. Be confident in both verbal and written communication (phone, email, in-person). Be a natural problem-solver with good judgement, while also knowing when to seek input or escalate. Thrive in a collaborative team, sharing knowledge and supporting others. Value and contribute to a diverse, inclusive, and respectful working environment.

Our client is on the lookout for a forward-thinking and dedicated Credit Analyst to join their Transaction Shared Service centre. This role offers an exciting opportunity to be a part of a team that is committed to continuous improvement and growth. As a Credit Analyst, you will play a crucial role in shaping the Credit Control team and providing essential support to the finance department. If you are passionate about Credit Management and ready for a new challenge, this could be the perfect opportunity for you! Key role in shaping the Credit Control teamOpportunity to contribute to continuous improvement and growthIdeal for individuals with a passion for Credit Management As a Credit Analyst, your role will be pivotal in supporting the Credit Manager and team of Credit Controllers while also providing support to the wider Accounts Receivable team. Your responsibilities will include monitoring new customer account setups, assessing and continuously monitoring security required for all debtors, initiating legal action against debtors, identifying high-risk accounts that require escalation, supporting the delivery of Credit Management projects, and managing a small portfolio of accounts. You will help maximise cash collection, minimise risk, and exceed KPI's. Monitor new customer account set up, setting and controlling credit limitsAssess and continuously monitor security required for all debtorsMaintain security logs and update in ERP systemsInitiate legal action against debtors for all country debtorsIdentify high risk accounts that require escalation and liaise with Credit Manager and country teamsSupport delivery of Credit Management projectsManage a small portfolio of accounts, ensuring outstanding debts are collected in line with company policy The ideal candidate for this Credit Analyst position will bring significant experience working within Credit Control along with knowledge of credit risk management. You should have familiarity with credit control toolkits and policies. Your excellent communication skills will enable you to adapt your style depending on the audience. A high degree of accuracy and great attention to detail are essential for this role. Strong Excel and analytical skills are also required. Experience in using accounting systems, particularly SAP, would be an advantage. Experience working within Credit Control with an ability to demonstrate deliveryKnowledge of credit risk managementFamiliarity with credit control toolkits and policies would be an advantageExcellent communication skills with the ability to adapt style depending on the audienceGreat attention to detail and a high degree of accuracyStrong excel and analytical skillsExperience in using accounting systems, SAP would be an advantage Our client is renowned for its commitment to continuous improvement and growth. They offer an inclusive work environment where every individual's contribution is valued. Their focus on professional development ensures that employees are always at the forefront of industry trends. This is an exciting opportunity to join a company that is writing its next chapter in history. Ready for a new challenge? Apply now and embark on an exciting journey with us! Apply Today by clicking on the link. We look forward to receiving your application! Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates