Average Service Officer salary in the UK

Description Customer Service Advisor & Office Administrator Location: ReadingEmployment Type: Full-time, Office-basedWorking Hours: Monday - Friday, 8:30 AM - 4:30 PMSalary: £28,000 per annum (DOE)Benefits: 21 days holiday + bank holidays, modern sit-stand desks, newly refurbished offices, and career progression in a growing business About the Company A well-established and growing specialist in property management and lettings, this company is a market leader in lock-up garage management, acquisitions, and consultancy services across London and Southern England. With a strong reputation for quality, environmental responsibility, and customer satisfaction, they offer an exciting opportunity to join a dynamic and expanding team. The company prides itself on a professional yet friendly working environment, where employees are valued, supported, and encouraged to develop their careers. The Role As a Customer Service Advisor & Office Administrator, you will be the first point of contact for customers, handling inquiries, managing administrative tasks, and ensuring the smooth day-to-day running of the business. Key Responsibilities: Handle customer calls and inquiries professionally.Maintain and update online property advertisements.Follow up with prospective tenants and manage waiting lists.Process data entry, update records, and manage email correspondence.Upload property photos, certificates, and reports.Assist with general office administration, including ordering supplies.Follow up on outstanding payments and coordinate key dispatch.Notify tenants of upcoming maintenance work.Support senior management with administrative tasks as needed. Requirements Candidate Profile We’re looking for a proactive, organised, and customer-focused professional with: Strong telephone and communication skills.Confidence in handling customer inquiries and problem resolution.Proficiency in Microsoft Office (Outlook, Excel, Word).Excellent time management and attention to detail.A team-oriented and adaptable approach. Why Apply? Join a growing, forward-thinking company with career progression opportunities.Work in a modern, newly refurbished office.Be part of a supportive and friendly team culture.Competitive salary and benefits package. If you are passionate about customer service and administration and want to grow your career in a thriving business, we would love to hear from you! Apply now to take the next step in your career!

Job Title: Housing Officer Location: Harlow Salary: £36,124 - £37,938 per annum Job type: Full Time, permanent Working hours: 37.5 per week (banking 30 minutes per week to be used towards the shut down between Christmas and New Year) Are you a motivated professional looking for an opportunity to make a positive difference to the lives of Harlow tenants and their families? We are looking to recruit three Housing Officers to work full-time on permanent contracts. Harlow Council is on a mission to transform Harlow's housing. As a Housing Officer you will work as part of a team responsible for management of the councils housing stock, ensuring that customers are given help and support in sustaining their tenancies. You will be directly responsible for the people and property service delivery of areas such as: Dealing with breaches of tenancy conditions.Responding to reports of anti-social behaviour, including working with our partner agencies to take effective action to tackle unacceptable behaviour.Carrying out tenancy audits, ensuring we understand the needs of our tenants, and addressing any issues arisingDealing with tenancy related issues including successions, assignments and estate related incidents in line with relevant Housing law and the Councils policies.Assisting residents with enquiries regarding their tenancies and leases and providing support where required.Engaging with customers and encouraging their involvement in decisions relating to the Housing Service. The post holder will be responsible for ensuring service standards are achieved and high levels of customer satisfaction are maintained. A good working knowledge of housing management, experience in social housing or the voluntary sector and a qualification in housing or a related subject would be advantageous together with an understanding of current Housing Legislation and experience of landlord and tenant working. Good knowledge of statutory responsibilities and clear understanding of equality issues in relation to service delivery is required. You will possess excellent people skills, with the ability to communicate effectively and diplomatically at all levels and have a proactive and solution focused approach to problem solving. You will also have good administration and IT skills and be able to work effectively within a pressurised, customer focused environment. You will need to be available to work or attend meetings outside of normal working hours. A driving licence and access to a vehicle or other satisfactory means of transport is required for this post. For an informal discussion about this role, please contact Kelly Rees, Estates and Tenancy Team Leader. Our policies support our employees by enabling a positive work/life balance including flexible working where possible. In addition to this, the Council offers many excellent employee benefits which include, pension scheme, generous annual leave entitlement, health and wellbeing initiatives, employee assistance programme and development opportunities. Harlow Council is committed to equal opportunities and welcomes applications from all sections of the community. People with disabilities will be offered an interview where they meet the Essential Criteria on the Employee Profile. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Trainee Housing Officer, Sheltered Housing Officer, Housing Officer (Council), Supported Housing Officer, Neighbourhood Housing Officer, Private Sector Housing Officer, Assistant Housing Officer, Housing Policy Officer, Housing Benefit Officer, Tenancy Support Officer will also be considered for this role.

Customer Service Officer Would you like to use your Customer Service Skills and work in a customer-first environment in a City-based bank ? In a team where collaboration and team work are highly valued? If you are someone who likes to ' go the extra mile' and shows iniative this could be perfect for you Location: The City of LondonPermanent and Full time Salary: £28K + discretionary bonusHybrid working 50% after successful completion of the probationary period. The Main Duties include: Engaging with customers via phone, email, secure messaging, and post, providing timely and effective solutions.Managing customer queries-identifying needs, resolving issues, and ensuring a seamless experience.Opening & maintaining accounts-handling transactions, payments, and account updates with accuracy.Supporting online banking users-assisting customers in navigating our digital platform.Handling complaints with care-resolving concerns professionally or escalating when necessary.Ensuring compliance-working closely with internal teams to uphold regulatory standards. Essential skills and Experience required: Customer service experience-ideally within banking, retail, or financial services.Strong communication skills-both written and verbal, with an excellent telephone manner.Attention to detail-you're meticulous, organised, and thorough.Tech-savviness-comfortable with CRM systems, Microsoft Office, and digital platforms.Problem-solving mindset-you take initiative and think on your feet to support customers effectively. Desirable skills: Banking or financial services experience (especially in Savings). Knowledge of Consumer Duty, GDPR, or Data Protection regulations.