Average Support Analyst salary in Manchester

Business Analyst Our businesses cover electrical wholesale, energy management, and traffic control systems, working across a wide range of commercial and industrial applications - This role sits specifically in ESL who are one of the businesses that make up the group- they are in essence a global trading business. ESL connects the demand and supply of industrial electrical components. As the world shifts to a more electric future, ESL helps customers procure their needs in this space by thinking and operating differently. The company joins supply chains together in a simple and easy-to-deliver way. ESL sources requirements internationally to develop long-term relationships with customers and suppliers, we hold stock in three warehouses (UK, Europe, and America), we provide next-day delivery, and we provide local service in many countries by communicating in more than 18 different languages. ESL is headquartered in Manchester with people located around the world. It was founded by two female entrepreneurs 17 years ago (both are still in the business) and the company has continued to deliver double-digit growth year after year. The company has 75 amazing people with brilliant skills. We are now on a journey to build on this fabulous platform to create an even more connected and more automated environment that delivers outstanding service to our chosen markets. Key Deliverables Create, review, amend all the core processes of the ESL business and identify areas of improvementCreate, review, amend business requirementsHelp the business preparing testing scenarios for the ERP implementationHelp the business preparing the training documentation and working proceduresSupport the business at the go-live of the new ERP and after the go-live Responsibilities and Accountabilities Managed day-to-day activities with ESL team and business partnersKeep business users informed of progress, providing weekly status reportsCapture and document business requirements on Confluence and where possible add or drive technical detailsUnderstand platform configuration documentation and setup liaising with systems Product Owner as neededConduct business playback sessions, signs offs and keep business process documentation up to dateLead UAT and functional testing together with project managerBuild a clear backlog of work driven by a value-based prioritisation in JIRA liaising with the Product Owner on prioritisationSupport the high-level project plan and link to JIRA backlog itemsSupport IT group governance on change management and dependenciesAny other responsibilities a laid out by the Head of IT & Digital Transformation Essential Experience Have demonstrable success delivering website builds and/or digital applications i.e., ERP, CRMHave demonstrable knowledge of core processes in Distribution and/or Retail industriesLoves governance, documentation and collaboration tools and uses them as an enabler to the project and not a necessary evilExperience in change management and configuration controlAble to put themselves in the customer’s point of view while trying to maintain focus on the project and allowing sponsors to represent these views to achieve commercial objectivesHave experience coordinating with others and maximising support cross-functionally in high-pressure and time-sensitive environment Person Specific An exceptional communicator, working with on-site and remote teams, and technical and non-technical audiencesSomeone who naturally keeps one eye on the bigger picture - able to get the day-to-day tasks done while looking out for new opportunities to move the project forward and achieve goals Desired but not essential PRINCE 2 or equivalent qualificationAgile SCRUM/Kanban qualification be very advantageousExperience in delivering both waterfall and agile-based projectsSupport UX/UI with work such as personas, user flows and content managementUsed Magento or other ecommerce platforms such as SAP, ShopifyConfident in running customer interviews, user acceptance testing, user testing and requirements gathering workshopsExperiences in the documentation of technical requirements from a business point of view while managing technical teams to add in the scienceCompetent in office applications and collaborations tools like JIRA, Confluence, MS Teams Location Head Office, Manchester (Short walk from Manchester Victoria train station) Commutable from: Manchester, Greater Manchester, Oldham, Rochdale, Warrington, Widnes, Runcorn, Preston, St Helens, Altrincham, Stockport, Bury, Bolton, Leigh, Wigan, Wilmslow Benefits Healthshield - Healthcare, Dental, OpticalLife Assurance (after 3 months) 4 x annual salary25 days holiday P.A plus bank holidays Recruitment Agencies The Pilot Group operates a strict PSL and will not accept any unsolicited CVs sent to any member, employee, representative or business unit of the Pilot Group

Application Support Analyst (SQL) Manchester - Hybrid £40,000 plus benefits We're looking for an Application Support Analyst to join an industry leading organisation that are going through a period of growth due to continued success! Their platform is built upon Data Science, Behavioural Insights and Machine Learning and addresses significant challenges for their clients You'd be joining to provide support to this award winning platform! Key Responsibilities: Provide technical support for application-related issues, with an emphasis on database management and troubleshootingWrite and optimise SQL queries to investigate and resolve complex issuesManage and maintain databases (MySQL, PostgreSQL, SQL Server, etc.), ensuring their performance, availability, and securityWork closely with development and infrastructure teams to solve critical database and application issuesPerform regular database monitoring, backups, and optimisation to maintain system integrity and performanceDocument recurring issues, resolutions, and best practices to improve overall system efficiency. We're looking for an Application Support Analyst who is confident with their SQL ability and is looking to progress further! This is a very collaborative and people centric organisation where they will truly support career progression and your learning in a highly technical environment! #LI-PB1

Prestigious opportunity with a Global Market leader for a Business Systems Support Analyst with ERP knowledge. Following a period of significant growth, we are inviting you to join our success story as we continue with our digital transformation, enhancing existing systems and rolling out new systems to improve business processes and profitability. As one of our Business Systems Support Analysts, you will be responsible for:- Developing and maintaining a sound working knowledge of business systems and processesWorking with systems vendors and systems analyst colleagues to support end user base with application issues (oWMS, CBASE, SAP, Kronos, ADP)Administering processes, e.g. access control, change managementParticipating in testing new software releasesAssisting with master data managementWorking with the Business Systems team on the projects to rollout new systems If you possess a combination of some of the following skills, then LETS TALK! Previous experience supporting business systems Experience with/knowledge of ERP, HR, Finance or Supply Chain applicationsFamiliarity with Manufacturing would be advantageous but not essential - Materials Management or Billing Knowledge of Microsoft Office especially ExcelExcellent analytical and problem solving skillsUnderstanding of complex information and requirements.Confidence in decision-makingGood communication skills and be flexible enough to adapt plansMultiple sites or International experience an advantage In return, you will be provided with ongoing career development, training and support in a hybrid working environment. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk