Average Support Consultant salary in the UK

Flights Operations Support Consultant Base Salary £42,000 + Bonus and Benefits Hybrid - Central London Our client is an internationally based travel company specialising in corporate and leisure travel. They are now recruiting for a Flights Support Consultant to join their operations team to provide out of hours support working from 12pm - 8.30pm on Wednesday to Friday, 9am - 5pm on Saturday and Sunday with Monday and Tuesday off. This is a key role in providing flights and operations support to their travel consultants. Candidates must have extensive flights, ticketing and fares knowledge with working knowledge of a major GDS. This is a fully remote role within the UK. Flights Operations Support Consultant Responsibilities and Duties: Supporting the travel consultants who manage corporate and leisure clients Actioning requests sent over to the helpdesk, such as issuing/reissuing and refunding complex airline tickets Assist travel consultant's with systems such as concur, Dophone etc, helping with ADMS, GDS issues in Amadeus and Galileo Assist new travel consultants with setup and run training sessions Manage the UK hotel inbox to ensure all email are distributed Support advisors with NDC requests Quality checking consultants bookings Flights Support Consultant Experience Required: Extensive travel experience in a similar support and operations based role Excellent GDS working knowledge ideally Amadeus and Galileo knowledge Extensive fares and ticketing knowledge Good British rail and European train knowledge Good knowledge of Concur Exceptional communication and customer service skills Ability to work under pressure Attention to detail Flights Operations Support Consultant Salary and Benefits: Base salary to £42,000 5% bonus Perkbox Wednesday to Sunday 12pm to 8.30pm Bupa 25 days annual leave Workplace pension To apply for this Flights Operations Support Consultant role, please email your CV and a member of the team will be in contact to discuss the opportunity and company

ConsultantWorking pattern: 37.5 hours, Full timeLocation: Hybrid, London Based in central London & Wellingborough, operating throughout the UK and internationally, Food Alert is a leading food safety and health & safety consultancy. Our clients span many sectors, including retail, leisure and education, but hospitality is where our expertise and passion lies. We work with some of the UK's most innovative, exciting and high-profile restaurants, hotels and pub groups such as Brewdog, The Ivy Collection, Dishoom, Citizen M, and Harbour Hotels. We are also part of The Citation Group, whose portfolio of companies proudly deliver compliance support services to more than 45,000 clients. Our mission is to be the company that colleagues and clients want to work for and with. Roles and Responsibilities* To carry out food safety and health & safety inspections and records audits at clients' premises.* To produce reports for the clients based on these audits and inspections.* To carry out risk assessments (occupational, manual handling, personal protective equipment) within hospitality client premises.* To conduct new client set-up visits, including the implementation of our ALERT65 compliance platform * To carry out client-specific training.* To provide advice and consultancy information for clients.* To adopt the role of Account Manager for a number of clients, mainly individual restaurants/hotels and small groups. * To complete allegation of food poisoning, allergic reaction and foreign body investigations digitally and in person at client premises.* To assist with the delivery of the Food Alert Advice Line, responding to requests for advice within set timeframes.* To provide feedback to Account Managers where necessary, following visits to client premises to assist with the improvement of relationships between Food Alert and the client.* To provide feedback to the IT development team as necessary regarding the ALERT65 platform. * To respond to specific instructions/requests from the Operations Director.* To attend team meetings.* To attend internal technical training (CPD) sessions.* To manage emails to ensure queries/requests (internal and external) are replied to in a reasonable time.* To partake in arrangements as the office-based consultant on a rota basis, responding to Advice Line queries, and undertaking the investigation of alleged food poisoning complaints as required. Experience* Relevant food safety and health & safety knowledge and experience (usually minimum BSc Environmental Health or equivalent industry experience plus professional qualifications - at least L4 Food Safety essential).* Excellent organisational skills and the ability to manage own time effectively.* Experience of conducting food safety and health and safety audits of hospitality premises with a focus on hotels, restaurants, pubs and bars* Strong knowledge of the hotel sector with experience of auditing facilities such as spas and swimming pools within hotels, would be an advantage Person Specification* Strong interpersonal skills and the ability to build long-lasting relationships. * Ability to provide a constructive approach with clients and forge a professional and valued relationship.* A strong customer focus and excellent relationship-building skills * Strong process analysis skills, with a focus on optimising service provision. * Excellent interpersonal skills.* Strength of character and the ability to achieve positive change. Experience* IT: MS Office, CRM, auditing software.* Conscientious and able to apply a consistent standard and approach.* Proficient in the use of MS Office applications* Knowledge of the food safety and health, and safety environment, * Knowledge of hotel operations and associated facilities What do you get in return * Lots of support/exposure / on-the-job training & development* 25 days holiday plus bank holidays and 3 'gift days' between Christmas and New Year* Additional holiday enhancements (e.g. a week off if you get married, time off on the birth of a grandchild, etc)* Enhanced sick pay* Employee Assistance Programme, including face-to-face counselling sessions* Healthcare cash plan incl discounted gym membership* Life insurance* Referral bonuses and vouchers* A fun, sociable team… and working in the hospitality industry, we know how to throw a good party! Hit 'Apply' now to forward your CV.

LMS Support Consultant– fully remote – up to £35,000 DOE  Got experience working with Learning Management Systems?Want to join a growing business with impressive staff retention?Looking for remote, flexible work with room to grow? I’m working with an established SaaS business in the Learning & Development space, they’re looking for a customer-centric LMS Support Consultant to join their growing team. As an LMS Support Consultant, you’ll be the link between the product and the people using it—making sure new customers get off to a great start, offering hands-on support along the way, and helping them get the most out of the system with tips, training, and best-practice advice. This is a fully remote role that gives you loads of flexibility, the freedom to work independently, and the chance to be part of a friendly, supportive team—while helping clients get the most out of a top-notch learning platform. What’s in it for you? Early finish Friday£££ towards L&D opportunitiesFully remote workingFlexible hours24 days holiday + bank holidaysPaid time off over Christmas & New Year4% employer-matched pension schemeQuarterly socials What they’re looking for: Previous experience in LMS implementation, technical support, or customer success.Familiarity with LMS platformsComfortable working cross-functionally and in collaboration with internal stakeholdersOrganised and self-motivated with the ability to manage multiple projects and clients simultaneouslyConfident delivering both one-to-one and group training sessions, virtually or in-personStrong problem-solving skills and the ability to communicate technical ideas clearly Nice to have: Experience with support ticketing tools (HubSpot, Zendesk, etc.)Knowledge of SCORM, xAPI, or other e-learning standardsExperience in SaaS or L&D environment What your day to day will include: Take the lead on onboarding new LMS clients—guiding them from kickoff through to go-live with confidence and careSet up and tailor client LMS platforms—this could include branding, permissions, user roles, and integrations based on their needsWork closely with product, project, and dev teams to make sure each implementation runs smoothly from start to finishRun friendly, informative training sessions and put together helpful guides to support users in getting the most out of the platformTroubleshoot issues and offer expert advice where neededBe the main point of contact for anything LMS-related—answering questions and resolving issues quickly and clearlyContinuously look for ways to improve the support experience and feed insights back into the product teamKeep on top of the latest in learning tech and eLearning trends to bring fresh thinking and top-tier support to the table If you're passionate about creating exceptional client experiences, enjoy working in a tech-forward environment, and have a keen interest in the learning space, this could be the ideal next step in your career. APPLY now or email for more information As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.