Average Support Engineer salary in Berkshire

Job Title: Telecoms Support Technician Location: Andover, Hampshire - Office Based Salary: £30,000 Per Annum Job Type: Full time, Permanent Working Hours: 8:30am - 5pm Start Date: ASAP FlexiNet is a thriving telecommunications service provider based in Andover, Hampshire focused on delivering trusted cloud technology to businesses. Please note that this company does not offer sponsorship and therefore candidates must have the legal right to live and work in the UK to be considered for this role. This is an office-based role and therefore candidates must live within a 30-mile radius from Andover to be considered. Job Summary: We are seeking a skilled and motivated Telecoms Support Technician to join our Telecoms and IT support team. The successful candidate will be responsible for providing technical assistance, troubleshooting, and resolving telecoms and network-related issues for end-users. This role requires a strong understanding of telecoms systems, VoIP, and hosted telephony solutions, as well as excellent problem-solving skills and the ability to work collaboratively within a fast-paced environment. A positive, customer centric approach is essential. Key Responsibilities: Provide support for telecoms-related issues, including VoIP, SIP, and hosted telephony platforms.Troubleshoot and resolve connectivity, call quality, and network-related problems affecting telephony services.Support clients with hosted PBX solutions, ensuring smooth operation and minimal downtime.Assist with configuring and maintaining VoIP hardware, softphones, and SIP trunks.Monitor and diagnose telecoms infrastructure, identifying and resolving faults proactively.Work with telecoms vendors and service providers to resolve escalated issues efficiently.Collaborate with the 1st line support team to ensure timely telecoms issue resolution.Document telecoms-related incidents, troubleshooting steps, and resolutions in the ticketing system.Assist in telecoms-related projects, including system upgrades, deployments, and migrations.Provide guidance and training to end-users on telecoms applications and best practices.Ensure compliance with telecoms security and data protection standards. About you: Skills & Experience Required: Previous experience in a 2nd line telecoms support role or similar.Strong knowledge of VoIP technologies, including SIP, RTP, and hosted PBX systems.Experience with networking concepts including DNS, DHCP, TCP/IP, and VLANs.Proficiency in troubleshooting telecoms hardware, software, and network infrastructure issues.Experience working with telecoms service desk ticketing systems.Knowledge of telecoms monitoring and diagnostic tools.Strong communication and customer service skills.Ability to prioritise and manage multiple telecoms-related tasks effectively. Desirable Skills: Experience supporting cloud-based telecoms environments.Helpdesk ExperienceUnderstanding of cybersecurity best practices related to VoIP and telecoms. Benefits: Competitive salary and benefits package.Opportunities for professional growth and development.Friendly and collaborative team environment.Company-sponsored training and certifications. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: Telecoms Service Desk Technician, Comms Support, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician will also be considered for this role.

Process Engineer (Technical Support)£45,000 - £55,000 + Car + Hybrid + 33 Days Holiday + Company BenefitsHigh Wycombe, Buckinghamshire Are you a Process Engineer or similar looking for a highly autonomous Technical Support role, where you will be responsible for providing guidance and expertise throughout the business, recognised as the leading specialist in your niche field? Are you looking to join a continuously expanding company with clear goals and growth plans, leading to a long-term career in a role you can truly mould into your own for the future? In this hybrid role you will be supporting the Projects, Sales, and Service teams within an ever growing company, providing your technical expertise to troubleshoot problems, guide customers, and train other Engineers. You will be writing specifications and data sheets, with some site visits across the South East of England and occasionally overseas. Founded in the 1960s, this water treatment company provide bespoke designs and services within the industrial, commercial, and manufacturing sectors. They were recently acquired by one of the largest manufacturers in the world giving them a clear plan and growth strategy making this an exciting time to get on board. This role would suit a Process Engineer who is looking to continuously develop their skills and become a master of a niche field, in a highly varied role where they will be challenged every day. The Role: Supporting the Projects, Sales, and Service teamsProviding technical support and guidance, along with troubleshooting and trainingWriting specifications and data sheets, including process flow diagramsFull training provided on specific products/equipment within water treatmentVisiting sites across the South East of England primarily, with occasional travel overseasOffice based, some hybrid working available The Person: Process Engineer or similarExperience writing technical specifications / data sheets Reference number: BBBH19240a Engineer, Engineering, Manufacturing, Production, Water, Treatment, Industrial, Technical, Support, Manager, Management, Process, Controls, Instrumentation, Maidenhead, Watford If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Technical Support Engineer (Water Treatment)£45,000 - £55,000 + Car + Hybrid + 33 Days Holiday + Company BenefitsHigh Wycombe, Buckinghamshire Are you a Engineer from a process/controls background who is looking for a Technical Support role and to become an expert in a niche industry, where you will be given product specific training allowing you to become the go-to expert within a globally recognised business? Are you looking for a varied, hands-on role where every day is different, acting as the glue between internal departments and give technical support on a variety of large scale projects? In this hybrid role you will be supporting the Projects, Sales, and Service teams within an ever growing company, providing your technical expertise to troubleshoot problems, guide customers, and train other Engineers. You will be writing specifications and data sheets, with some site visits across the South East of England and occasionally overseas. Founded in the 1960s, this water treatment company provide bespoke designs and services within the industrial, commercial, and manufacturing sectors. They were recently acquired by one of the largest manufacturers in the world giving them a clear plan and growth strategy making this an exciting time to get on board. This role would suit a Technical Engineer looking to be recognised as the leading person in a company they will be proud to represent, where every day is a new challenge they can sink their teeth into. The Role: Supporting the Projects, Sales, and Service teamsProviding technical support and guidance, along with troubleshooting and trainingWriting specifications and data sheets, including process flow diagramsFull training provided on specific products/equipment within water treatmentVisiting sites across the South East of England primarily, with occasional travel overseasOffice based, some hybrid working available The Person: Technical Engineer or similarProcess/controls backgroundExperience writing technical specifications / data sheets Reference number: BBBH19240 Engineer, Engineering, Manufacturing, Production, Water, Treatment, Industrial, Technical, Support, Manager, Management, Process, Controls, Instrumentation, Maidenhead, Watford If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.