Average Support Manager salary in Manchester

My market leading client, operating in the public sector, is looking to recruit a Customer Support Manager on a full-time, permanent basis. Main Function of the position: To act as a primary contact for regional clients, building and maintaining long-term relationships, providing support during building programmes and projects, and promoting opportunities. The role involves managing client relationships, driving growth, and ensuring successful delivery of social value initiatives in the procurement and construction sectors. Job Details & Benefits Salary: £45,000 - £50,000 DOE per annum plus annual bonus Car Allowance: £5,740 per annum (paid monthly) Pension: Defined Benefit Local Government Pension Scheme Wellbeing Allowance: £300 per annum (paid monthly, taxable) Holidays: 34 days (plus bank holidays) with the option to buy up to 5 additional days Flexible Work Setup: 36-hour work week, with 1 day in the office and 4 days remote Additional Leave: Birthday leave, 10 work-from-anywhere days, 1.5 personal volunteering days, and team volunteering opportunities Healthcare: Private medical insurance and health cash plan Parental Leave: Enhanced maternity and paternity pay after one year of service Training & Development: £1,000 per annum training budget Perks: Cycle-to-work scheme, employee discounts, long service awards, and Employee Assistance Programme Sabbatical Option: Up to 1 year after 5 years of service Travel Requirement: Home-based role with significant regional travel and 1 office day per week (office relocating to Bolton in June 2025). Principal Duties and Responsibilities Client Engagement & Support: Serve as the primary contact for regional clients, building strong relationships and understanding their needs. Provide ongoing client support during building programmes and projects. Collaborate with appointed companies to meet framework users’ requirements. Promote tailored opportunities. Project & Stakeholder Management: Maintain regular communication with appointed companies for business updates. Support social value objectives for clients and appointed companies. Execute regional marketing plans and participate in events, exhibitions, and industry seminars. Person Specification Essential: Proven experience in customer-focused account management. Strong communication, and presentation skills. Knowledge of public sector procurement or the construction and maintenance industry. Ability to work proactively in a client-driven environment. Experience using CRM systems (e.g., Microsoft Dynamics) and proficiency in MS Office. Full UK driving licence and willingness to travel across the region. Desirable: Understanding of UK public procurement regulations. Experience working with housing associations, local authorities, or public sector organisations. Familiarity with social value objectives within procurement Apply now!

My client is looking for an experienced 3rd Line Support Engineer to join their team. This is an exciting opportunity for you to join a growing MSP where you can grow and develop your career. Job SummaryThey are seeking a dedicated and skilled 3rd Line Support Engineer to join their dynamic team. The ideal candidate will be responsible for providing exceptional technical support to their clients, ensuring their systems operate smoothly and efficiently. This role requires strong problem-solving abilities, excellent communication skills, and a solid understanding of computer networking and desktop support. Duties Provide up to third-line support for technical issues related to software troubleshooting and hardware malfunctions.Assist customers with inquiries and resolve issues in a timely manner, ensuring high levels of customer satisfaction.Maintain and manage office systems, including desktop support for users.Compile and send Security reports and analysis to customers.Troubleshoot and resolve issues related to Linux operating systems and computer networking, including LAN configurations.Collaborate with cross-functional teams to enhance service delivery and improve processes.Document all interactions with clients accurately in the ticketing system to ensure continuity of service. Requirements WIndows 7 to 11 and Mac OSWindows Server 2008-2025Entra & Active DirectoryCloud Technologies such as AWS and O365/Azure & Intune.Microsoft Certifications MS101 - MS100,MS101 advantageousMSP ExperiencedVMware and Hyper V implementation and management.Networking and SecurityStrong customer service skills with the ability to communicate effectively with both technical and non-technical users.Experience with IT Glue and AutoTask ticketing systems is advantageous.Cisco skills are advantageous.Familiarity with desktop support practices and software troubleshooting techniques.Ability to work independently as well as part of a team in a fast-paced environment.Excellent problem-solving skills with a keen attention to detail. If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity as a Support Engineer. In order for you to be considered for the role, you must have experience of working for a Managed Service Provider.

IT Support Bolton £32,000 - £34,000 + Bonus + TrainingAre you an experienced IT Support professional?Are looking to join an iconic northwestern brand that supports multiple locations?Are you ready to join a company that will provide you the stability to grow in whichever direction you choose?On offer is an exciting opportunity to catapult yourself into a market leading company with great Infrastructure and support. In an engaging role responsible for supporting across the entire company. You will be managing, maintaining and training on the existing EPOS system, throughout the northwest, both in terms of hardware and software as well as managing system rollouts.In this role, the successful candidate will provide effective support by dealing with any issues that may arise in any of the stores across the northwest at a fast pace. As well as being a team player who conducts themselves in a professional manner, is ready to help, and enjoys having important responsibilities.The IT Support Professional will have a strong interest in IT maintenance as well as being a confident individual that will be ready to tackle new upgrade projects.The Role: Resolve incoming problems efficiently and effectivelyIdentify re-occurring problems and deliver a lasting solutionVisit sites when necessary to ensure the best solutions and setups are delivered The Person: Knowledge in SQL, EPOS and CCTVThe ability to train people in multiple areas of IT Good communication skills Keywords: IT Support, 1st Line, First Line, Service Desk Engineer, MSP, Bolton, Bury, Wigan, Manchester, SQL, EPOS, CCTVReference Number: BBBH19258If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV.We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.