Average Support Officer salary in Hertford

Position: Customer Support Advisor at Trinity Estates Location: Hemel Hempstead, Head Office. Working Hours: 09:00 – 17:15, Monday - Friday Salary: £23,700 per annum About Trinity Estates: Trinity are one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises, Surveyors, Accountants, Legal professionals, and a large customer support team. Trinity is part of the Trinity Property Group, an Odevo Group Company. Benefits: The company offers various benefits, including: 24 days annual leave for work-life balance.Monday to Friday, no weekend or Bank Holiday work.Discounts on shopping and services through Perkbox.Employee Assistance Programme for confidential support.Opportunities for career growth.Recognition incentives – Star of the month.Cycle to Work scheme for a healthy lifestyle.Employee Referral Scheme for potential bonuses.Staff social events. About us – Customer Support Team: We are a vibrant, fun, and hardworking group of approximately 30+ team members who are passionate about providing outstanding customer service to all our residents and clients. We are proud that our team is a diverse group of individuals representing all ages, cultures, and backgrounds.  The team is supportive and nurturing and we value each other’s qualities. The customer support management team provide strong and structured leadership and support as well as on the job training. This role is all about communicating with people through different platforms such as phone, email, and our online reporting system. If you share our passion for people and outstanding customer service, please come and join our fabulous team! Job Description: The role of Customer Support Advisor is responsible for providing an ongoing and efficient customer focused support service to residents and clients.The Customer Support Advisors work closely with the Property Management Team as well as other key stakeholders. Key responsibilities and tasks include: Dealing with a range of telephone and email correspondence from both internal and external parties.To understand, read and respond to all enquiries in a polite, timely, professional and friendly manner.To deal with instructions and issues that arise on the regional property portfolios and evaluate the appropriate course of action.Be able to present a logical argument verbally on the phone, as and when required so to do, in a straightforward, polite and business-like manner.Ensure all written communications are presented in a clear, concise and grammatically correct format. Qualifications and Skills: Candidates for this position should have the following skills and qualifications: Clear communication skills both written and verbal.Exemplary telephone manner and the ability to manage difficult and challenging calls.Confidence to probe and fact check information.Excellent listening skills and an ability to ask appropriate questions to ensure a full understanding of the incoming queries.Commitment to self-growth and personal development, particularly during the probationary period. We recommend familiarising yourself with training materials supplied in your induction.Be able to effectively prioritise your workload within a busy and fast-paced environment.The ability to make and rationalise decisions using the appropriate resources and materials available.Taking responsibility for your day to day workload and prioritise urgent tasks. Application Process: All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. For further information, or to explore more opportunities, you can visit Trinity Estates on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at , quoting the reference number #LI-EJ1.

Teqniq is searching for a Planning Technical Support Officer to work in the public sector. 37 hours per week. 3 months contract. Job Description: Technical Planning Support Officer level post holders will be responsible for all technical tasks involved in the validation of all planning and related applications and appeals and the generation and maintenance of enforcement records. Undertake administrative and technical tasks to support the delivery of both the development management (planning applications, planning enforcement and conservation and urban design) and planning policy functions. TEQ-0425-OR6620 INDJS2 Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client, (or any third parties we have dealings with) for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify teqniq of any hirer who I do not want my details to be passed onto.

Market leading software company based in Hertford specialising in providing innovative, online booking solutions to universities internationally are looking for a Software Support Analyst to join the team. We are committed to delivering exceptional service and technology that enhances the efficiency of educational institutions. The Software Support Analyst will receive full product training on our solution. Initially joining the technical support desk. As you gain skills and knowledge you will progress to being able to deploy the software with customers and providing training to users. Longer term you will support the software development lifecycle as part of our agile development environment. Key responsibilities: • Provide technical support to clients as well as perform installations and upgrades of software • Analyse client information to identify key details to enable user stories to be created and presented to the Product Owner • Project manage multiple projects ensuring successful software releases and deployment of new customer systems, within set timeframes • Collaborate with team members across the business in both commercial and technical roles • Organise and lead meetings with customer IT teams and end users to understand project scope and requirements Skills required: We are looking for a dedicated and enthusiastic Software Support Analyst who has some (or all!) of the following qualities: • Customer service - Customer orientated with experience working with customers and understanding their needs • Technical training - Experience in training users in software applications • Support experience - Background in software support or technical helpdesk experience • ISS and SQL knowledge - Familiarity with setting up websites, IIS, SQL or a strong willingness to learn • Communication skills - Excellent communication, both written and verbal This Software Support Analyst role would suit candidates with relevant work experience, or a recent graduate who has gained experience either in a placement or other roles during their studies. The role is ideal for recent graduates with technical knowledge of software development, database management, business or systems analysis covered in their studies. Benefits: This is a fantastic opportunity to further your career with a well-established company developing software used by universities internationally. The successful Software Support Analyst will join our close-knit, friendly and supportive team. • Competitive salary • 25 days holiday allowance • Company pension • Life insurance • Attractive office environment and great team atmosphere • Central Hertford office location