Average Systems Analyst salary in Chichester

Customer Analyst required for growing Central Chichester based Company. Salary £24,570 DOE plus annual bonus of £2,000 p.a.22 days holiday + BH rising after 3 years of service to 24 days and 27 days after 5 years, many benefits and committed training, support and development.Hybrid working - home and officePensionHealthcare cash planLots of incentive schemes/rewards Responsibilities For Customer Analyst: Regularly review customer contracted services against operational delivery to ensure all SLA’s & obligations are met. Review customer portfolios and ensure they are maintained regularly to allow for the most accurate reporting possible. Ensure tasks are tracked through Planner to allow reporting & visibility across the business. Oversee the operational set up of new customers during the onboarding Manage customer specific data and requests, ensuring business continuity maintained As well as Attend customer meetings & teams calls, bringing subject matter experts as appropriate. Liaise with analysts across the Commercial Services Team to ensure all tasks are delivered to the customer on the agreed time frame & to a high Manage incoming email queries from customers, retailers & other sources in a prompt & polite manner within contractual SLAs. Promptly answer inbound calls, dealing with all callers politely and professionally.Meet regularly with the Account Management Team as required.Identify action points from meetings & reports, follow through to resolution and communicate progress. Report regularly to Senior and Lead Customer Analysts, line manager and/or Commercial Manager on progress of assigned tasks, successes, and any potential issues. Ensure effective communication throughout the Commercial Services Team, proactively collaborating with all analysts & supporting in completion of any relevant tasks to provide the best customer outcomes Candidate requirements for the Customer Analyst: Exceptional IT skills especially excel and working with large amounts of dataExcellent numeracyAn aptitude for, and an enjoyment of analysisExperience of using Excel (and the aptitude to upskill)Highly organised and accurateStrong customer service/communication skillsAbility to work in a pressurised environmentConfident and professionalResilient with an excellent work ethicAccurate and thorough with own workloadSelf-motivated with a can-do attitude We are looking for a confident, analytical and motivated person to join an amazing company in Central Chichester. The position of Customer Analyst is a very detailed, busy, analytical and customer focused role; working with large amounts of data and a variety of key customers. A hybrid position working with a lovely bunch of people. Informal culture with a high level of professionalism. Impressive client base and a company who are looking to invest long-term in their new recruit.

Job Title: Portfolio Analyst Based: Chichester / Hybrid Role: Full time Permanent Salary: £24,570 plus bonus and career path Represent the customer in holding retailers to account, tracking resolution of open queries in Company SoftwareDevelop a detailed understanding of tariffs and charging methodologies,using this to analyse invoices within SLA.Data steward, ensuring a high level of accuracy & robust data quality Main Responsibilities for the Portfolio Analyst Main responsibilities kfjnvdkney Areas Tasks AnalysisInterrogate invoices to ensure retailers are providing accurateinformation for customers, challenging them as appropriate & trackingresolution through the billing query process.Regularly review and compare data between company CRM and the centralmarket, investigating and correcting disparitiesInvestigate & explain variances and trends, providing insight internally &to customersInvoice Validation & Data ManagementValidate both paper and electronic billing to ensure customer contractSLAs are achieved.Develop a strong knowledge of market structure and tariffs.Provide insight as to the impact of any updates on the team and wider businessand use this knowledge to identify savings opportunities.Complete payment files in appropriate branded format on a customer agreed timeframe to ensure invoices are paid.Review & update CRM data regularly, in conjunction with other analysts to ensure data is high quality.Challenge retailers on inaccuracies in invoices and track resolution through the billing query process.Provide updates to other team members as required.Manage incoming email queries from customers, retailers & othersources in a prompt & polite manner within contractual SLAs.Promptly answer inbound calls, dealing with all callers politely and professionally.Meet regularly with the Account Management Team as required.Identify action points from meetings & reports, follow through to resolution and communicate progress.Report regularly to Senior and Lead Portfolio Analysts, line managerand/or Head of Operations on progress of assigned tasks, successes, andany potential issues.Ensure effective communication throughout the Operations Team,proactively collaborating with all analysts & supporting in completion ofany relevant tasks to provide the best customer outcomes.Projects Identify project opportunities & support in delivery of these across theOperations Team.Supports during the onboarding process for new customers. Ideal Applicant for the Portfolio Analyst: ProactiveEfficientCommercially awareMeticulous, and diligentAccuracy focusedOrganisedStrong communicator

Join Our Client's Dynamic Team as a Portfolio Analyst! Our client is dedicated to enhancing water management solutions and is looking for a proactive Portfolio Analyst to join their team in Chichester! This is an entry level position for an analytical person of graduate calibre looking to set out on their career. Full training alongside a clear career path are offered by this expanding business. About Them: They are a forward-thinking organisation committed to providing innovative solutions in the sustainability sector, ensuring customer satisfaction and accountability. Position: Portfolio Analyst Location: Chichester (accessible via public transport) Contract Type: Permanent Working Pattern: Full Time Key Responsibilities: Invoice Analysis: Dive into invoices, ensuring accurate information for customers. You will challenge discrepancies and track resolutions through the billing query process. Data: Maintain a high level of accuracy and robust data quality, ensuring compliance with SLAs. Communication & Collaboration: Engage effectively with customers, managing queries with professionalism and clarity. Collaborate with the Account Management Team and report progress. Who You Are: You are proactive, efficient, and commercially aware. You possess a meticulous eye for detail and are organised in your approach. A strong communicator, you thrive in a collaborative environment and are dedicated to delivering exceptional customer outcomes. Benefits: Annual Leave: Enjoy 22 days of annual leave to recharge and rejuvenate. Bonus: Once you complete your probationary period, you will be entitled to join the team bonus scheme. Hybrid Working: Initially, you'll work in the office most days during your probation. Post-probation, enjoy the flexibility of hybrid working with a minimum of 2 days in the office. Ready to Make a Difference? If you are enthusiastic about data analysis and customer service in the sustainability sector, we want to hear from you! Join our client's team and contribute to a culture of excellence while developing your career as a Portfolio Analyst. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.