What we do

<p>CCP are experts in Customer Operations and CX recruitment; our network is vast, and since 2010 we've built an incredible reputation for successfully collaborating with people and delivering great service. We focus on partnering with clients and immersing ourselves in their brand when they&rsquo;re searching for experienced, culturally aligned talent.</p>
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CCP are thrilled to be working with an existing client who are a leading award-winning UK private healthcare specialist as they look to recruit passionate Sales Executives to join their Stoke based office. &nbsp; Are you confident in sales? Would you like to work in a target driven office? &nbsp; About The Role As the first point of contact, the Sales Executive role involves converting hot leads from potential customers who have express an interest directly from the client’s website, speaking with new and existing customers; delivering an excellent, first-class customer experience throughout. To be considered for this role you’ll need to have a proven track record in sales, highly empathetic, proactive, take initiative, be a clear and confident communicator with excellent telephony and typing skills, strong organisational skills to manage and deal with difficult situations and conversations whilst respecting customer confidentiality. You will work Monday to Friday; 9am – 5pm and 1 Saturday in 4; 9am – 4pm (day off in lieu following week). &nbsp; Duties &amp; Responsibilities Maximise the potential of every lead received and overcome objections Consistently maintain a high standard of compliance Effectively manage a pipeline of business Communicate clearly and professionally to the customers Work towards and ultimately achieve the targets set by the line manager Be polite and respectfully represent the business Be punctual and respectful of other employees Salary &amp; Benefits 26,000 basic with an OTE of 33,200 33 days annual leave including bank holidays An additional day annual leave to celebrate your birthday Company pension scheme Season ticket loan Cycle to Work Scheme Perks Site with access to thousands of discounts Discounts on all our treatments for you, and your friends and family Recommend a friend bonus Bonus to celebrate your anniversary at 3, 5 and 10 years Free parking (at most of our sites) Supporting you to progress with career development Essential Skills Excellent written, verbal &amp; listening communication skills with a professional telephone manner Ability to build rapport effectively with customers and colleagues Accuracy &amp; attention to detail Basic IT ability Sales processes Due to the nature of the role all successful candidates will be DBS and credit checked. &nbsp; This opportunity is being recruited for by CCP and is being managed by Oakley Hodges. If this role is of interest and you feel you have the relevant experience, please apply online and we will aim to respond to your application within 48 hours. If you would like to know more about this exciting opportunity, please call CCP on&nbsp; /. About CCP CCP are experts in Customer Operations and CX recruitment. Our network is vast, and since 2010 we've built an incredible reputation for successfully collaborating with people and delivering great service. We focus on partnering with clients and immersing ourselves in their brand when they’re searching for experienced, culturally aligned talent. We're proud to support hundreds of customer centric brands; many instantly recognisable, some lesser-known startups. In addition to searching for talent as a recruitment partner, we also help clients build their candidate attraction and employee retention strategies.

Senior Sales Advisor

CCP are thrilled to be partnering with an award winning insurance company with the appointment of several Sales Consultants to enhance their experienced life insurance sales team. Due to continued business success and growth plans, this exciting brand are looking to increase multiple sites across the country, including their dynamic office in Chester. &nbsp;&nbsp; Are you a confident and proven Sales Consultant keen to work in an energetic B2C environment? Would you like to work in a fast paced and target driven telesales office? &nbsp; About The Role &nbsp; As part of this exciting Sales Consultant opportunity, you will reach out to warm leads with the objective of offering a range of suitable insurance products. As a leading insurance broker with unrivalled access to the market, you will be expected to maintain a high level of professionalism, a resilient attitude and to remain compliant at all times. You will work 9 days a fortnight, with a 3-day weekend every other week (Mon: 11am – 8pm, Tues - Fri: 9am – 6:30pm) and 1 Saturday in 6 (9am – 4pm). &nbsp; Duties &amp; Responsibilities Deliver good customer outcomes that are consistent with Consumer Duty. Maximise the potential of every lead received and overcome objections. Conduct comprehensive questioning with each client, ensuring the correct product is presented. Consistently maintain a high standard of compliance. Effectively manage a pipeline of business. Communicate clearly and professionally to the customers. Work towards and ultimately achieve the targets set by the line manager. By utilising the calling technology, reach a minimum of 4 hours call requirement per day. Be polite and respectfully represent the business. Work towards personal goals and ambitions set in 1-2-1 meetings. Be punctual and respectful of other employees. Salary &amp; Benefits 30,000 basic with OTE ( 45,000 realistic in year one but many achieve much more). 22 days annual leave, plus bank holidays – rising to 25 days with length of service. 9 day fortnight – three day weekend, every other week. Self-promote scheme. Incentive competitions including their Premier Club (trips abroad for top performers). Pension. Cash Plan once probation has been passed. Death in service from day 1 (3 x basic salary). Essential Skills Excellent written, verbal &amp; listening communication skills with a professional telephone manner. Ability to build rapport effectively with customers and colleagues. Experience of influencing and persuading to successfully handle objectives. Proven ability to fact find in detail to ensure the customer needs are fully established and met. Demonstrable success in closing sales whilst adhering to a sales process. Accuracy &amp; attention to detail. Basic IT ability. Sales Processes. Insurance knowledge (desirable). Essential Experience Experience of working successfully in a fast paced, targeted and regulated telephone sales B2C environment. Previously worked and enjoyed success in a well-managed, buzzing and organised sales environment. Team player with the ability to achieve individual success. Demonstrable success in a high volume-based telephone sales role following a structured sales process. Proven experience of consultative sales processes. Desirable Experience Insurance or financial service sales Cold calling Experience in a similar role preferred but not essential This opportunity is being recruited for by CCP and is being managed by Tim Campion. &nbsp;&nbsp; If this role is of interest and you feel you have the relevant experience, please apply online and we will aim to respond to your application within 48 hours. If you would like to know more about this exciting opportunity, please call CCP on /. &nbsp; About CCP CCP are experts in Customer Operations and CX recruitment. Our network is vast, and since 2010 we've built an incredible reputation for successfully collaborating with people and delivering great service. We focus on partnering with clients and immersing ourselves in their brand when they’re searching for experienced, culturally aligned talent. We're proud to support hundreds of customer centric brands; many instantly recognisable, some lesser-known startups. In addition to searching for talent as a recruitment partner, we also help clients build their candidate attraction and employee retention strategies.

Sales Consultant

CCP are delighted to be working with a new client that operate within the financial services space, who are expanding due to exceptional business performance. We are supporting them as they look to recruit 5-7 talented IVA Advisors on a full-time basis starting on ASAP in their offices in Cheadle, just outside of Stockport. &nbsp;&nbsp; Are you a money-motivated, driven sales professional? &nbsp;&nbsp; Are you looking to join an exciting, growing business? &nbsp;&nbsp; About The Role &nbsp;&nbsp; As an IVA Advisor, you will be speaking with clients in detail about their current situation including recording all creditor details along with taking a full income and expenditure. Once this is complete and you have assessed the details, you need to identify what the best solution is for the client to clear their debt as soon as possible. &nbsp;&nbsp; Duties &amp; Responsibilities &nbsp; This exciting role has a number of key responsibilities: &nbsp;&nbsp; To uphold impeccable telephone manner, ensuring you are empathetic with all clients you speak with. To outbound call warm leads who have been qualified. To objection handle to a high standard. To be able to self-motivate and be ambitious with how much you can earn. &nbsp; Salary &amp; Benefits &nbsp; This role is paying a basic salary of 30,000. In addition, you will receive an OTE of 55,000 which is paid in the form of monthly commission. &nbsp;&nbsp; Hours &nbsp;&nbsp; Monday to Thursday: 8am to 8pm (3x shifts: 8am to 4:30pm, 10am to 6:30pm, 11:30am to 8pm) Friday: 9am to 4pm Saturday: 9am to 4pm (working 1 in every 3 Saturdays, with the following Friday off in lieu) &nbsp; Experience Required &nbsp;&nbsp; To be considered for this brilliant opportunity, you must have 12 months or more experience in either an IVA sales or debt management sales roles. &nbsp;&nbsp; This opportunity is being recruited for by CCP and is being managed by Daniel Bryant . &nbsp;&nbsp; If this role is of interest and you feel you have the relevant experience, please apply online and we will aim to respond to your application within 48 hours. If you would like to know more about this exciting opportunity, please call CCP on . About CCP &nbsp;&nbsp; CCP are experts in Customer Operations and CX recruitment. Our network is vast, and since 2010 we've built an incredible reputation for successfully collaborating with people and delivering great service. We focus on partnering with clients and immersing ourselves in their brand when they’re searching for experienced, culturally aligned talent. We're proud to support hundreds of customer centric brands; many instantly recognisable, some lesser-known startups. In addition to searching for talent as a recruitment partner, we also help clients build their candidate attraction and employee retention strategies.

IVA Advisor

CCP are delighted to be working with a great client who are market leaders in their professional service based in Waltham Abbey, who are expanding due to exceptional business performance. We are supporting them as they look to recruit a Client Services Administrator to start ASAP. &nbsp; Do you have a professional telephone manner and an exceptional eye for detail? Do you want to work with a fantastic team on a hybrid basis? &nbsp; About The Role As part of this new exciting Clients Services Administration opportunity, you will be required to speak with clients and professional services via the telephone and email. As market leaders in their sector, you will need to have good written skills with a good level of professionalism, you will be assisting with other parts of the business which is going to be able to provide you with experience and growth. The annual salary is up to 25,000 and would move on to a hybrid model once training has been completed.&nbsp; &nbsp; Duties &amp; Responsibilities Liaising with clients, suppliers and solicitors within the department. Instructing solicitors whilst overseeing cases to obtain the outcome decided. Updating the Management System with new instruction for various business processes. Consistently maintain a high level of professionalism when talking with clients and other services. Support other functions within the business. Salary &amp; Benefits 25,000 basic per annum. 23 days annual leave, plus bank holidays. Hybrid working after training is completed. Summer and Christmas Parties. Free parking.&nbsp; Experience Required Ability to work under pressure and meet deadlines. Outstanding organisation and attention to detail. Proficiency is MS Office, Word and Excel.&nbsp; This opportunity is being recruited for by CCP and managed by Sian Moseley-Moon. &nbsp; If this role is of interest and you feel you have the relevant experience, please apply online and we will aim to respond to your application within 48 hours. If you would like to know more about this exciting opportunity before applying, please email . About CCP &nbsp; CCP are experts in Customer Operations and CX recruitment. Our network is vast, and since 2010 we've built an incredible reputation for successfully collaborating with people and delivering great service. We focus on partnering with clients and immersing ourselves in their brand when they’re searching for experienced, culturally aligned talent. We're proud to support hundreds of customer centric brands; many instantly recognisable, some lesser-known startups. In addition to searching for talent as a recruitment partner, we also help clients build their candidate attraction and employee retention strategies.