What we do

Crimson unites its clients&rsquo; people, processes and IT systems by delivering high value services and Microsoft-based technologies. Crimson is part of Harvey Nash Group, a $1bn revenue technology recruitment and IT outsourcing company, listed on the London Stock Exchange.
Crimson&rsquo;s IT Solutions practice helps organisations get the best from Microsoft business technologies. Taking an agile and iterative approach to project delivery, business leaders can move forward with confidence, whether they want IT to drive innovation, grow the business or get the fundamentals right.
The IT Recruitment Services team are specialists in supplying permanent and contract IT staff across the spectrum of disciplines, technologies and levels of seniority. Doing the basics exceptionally well is reflected in our world-beating candidate and client satisfaction scores.
Talk to us on 01675 466 477 and discover for yourself why clients choose Crimson for their IT and recruitment solutions.

What we stand for

Who you'll work with

There is a common thread among all of us at Crimson and it&rsquo;s our drive to deliver the best service experience for our clients and candidates. We&rsquo;re a dynamic IT recruitment agency that has got to where we are with hard work and a strong work ethic. We&rsquo;re also part of Harvey Nash Group, a $1bn revenue technology recruitment and IT outsourcing company.

External links

Salesforce Project Manager - Salesforce - Birmingham Salary - Up to 65k Birmingham - 3 days per week Our client is seeking a highly skilled Project Manager with a professional services background to join their dynamic IT team. In this role, you will manage and deliver predominantly business change projects within time and cost constraints with a main focus on delivering Salesforce solutions. The ideal candidate will have a proven track record in managing business change projects/Salesforce projects within a professional services environment, demonstrating strong leadership, organisational, and communication skills. Key skills: Strong Project Management experience Ability to achieve project buy in and co-operation Identify, initiate and maintain project RAIDs Develop strategies and measure to mitigate and control risk Previously managed business change programmes of work Experience of end-to-end project management Stakeholder Coordination - Effectively liaising with business stakeholders, IT team members, third-party suppliers, clients, and others to ensure successful project delivery. Project Leadership - Managing work breakdown structures, creating estimates, developing project and technical plans, overseeing finances, risks, contingencies, scope, and change control. Comprehensive Documentation - Preparing key project management documents including Project Initiation Documents (PID), status reports, change control notes, Business Cases, Business Requirement Specifications (BRS), test plans, and other essential documentation. Business Requirements - Clearly defining business requirements, processes, delivery plans, and benefit cases for various programs of work. Third-Party Management - Identifying, contracting, and managing third parties to deliver necessary solutions* Managing project plans and budgets Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy Crimson is acting as an employment agency regarding this vacancy

Salesforce Project Manager - Salesforce - Birmingham

IT Support Engineer 1st / 2nd Line Support Luton - on site Monday - Friday 9am - 5:30pm (on-call rota) 30,000 per annum Highly motivated and skilled IT 1st / 2nd Line Support Engineer required for leading client based in Luton to be the first point of contact for IT incidents, requests and service-related issues, providing both technical support and troubleshooting expertise in a fast-faced, ITIL driven environment. In addition, you will liaise with all members of the IT department to ensure that tasks that cannot be personally completed are escalated to the appropriate party, with a view to ensuring the swift resolution of faults. This position offers opportunities for growth and development within a rapidly evolving IT organization and would be suitable for someone looking for their first or second role in IT or someone newly qualified/graduated from college or university in related field. Main duties: Act as the first line of support for IT incidents and service requests. Log and track incidents through the ITSM tool, ensuring they are classified and prioritised correctly. Resolve incidents within agreed SLAs, to minimising the disruption to systems critical to the operation. Escalate unresolved issues to 2nd/3rd line and resolver teams while ensuring effective communication and follow-up until resolution. Keep incidents and requests up to date with detailed progress notes and communicate with all relevant parties affected by any task in a timely, professional manner. Provide remote support to end-users on a wide range of IT issues, including hardware, software, and networking problems. Assist in the monitoring of critical systems and IT services. Complete daily checks such as backups from the night before. Update and maintain knowledge base articles and internal documentation to assist with common support requests and to improve the efficiency of the support process. Provide basic training to users on IT systems, tools, and processes, helping to enhance user experience and productivity. Provide support for Microsoft and Office 365. Perform Installations, configurations, setting up of workstations and mobile devices. To take a pro-active approach in this job role, through monitoring the performance of systems and making regular routine inspections of installed equipment and taking corrective avoidance actions to prevent wider problems. Be responsible for the day-to-day delivery of first-line support to the organisation Provide out of hours support to the airport userbase as part of a Rota Key requirements: Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy, Ivanti, Cherwell) for logging, tracking, and resolving incidents and service requests. Understanding of ITIL processes, particularly Incident, Service Request, and Knowledge Management. Knowledge of basic networking concepts, hardware troubleshooting, operating systems (Windows, MacOS, Linux), and software applications. Experience with Active Directory, Office 365, Microsoft Exchange, and standard desktop applications (MS Office, Teams, SharePoint). An ambition to constantly learn new skills to advance own knowledge and gain formal qualifications, with an understanding that study time outside of working hours may be required for career development. A well organised and structured approach to work planning, time allocation to tasks, and a flexible approach to daily routines to deliver the desired results. A very good team working ethic, communicating with colleagues in a clear and professional manner, whilst maintaining a customer-service focused approach. The ability to work alone using own initiative and managing support calls to a high standard. Strong problem-solving skills and the ability to prioritise tasks effectively. Excellent verbal and written communication skills, with the ability to interact confidently with end-users at all levels to maintain department's commitment to customer excellence. Interested? Please submit your updated CV to Lucy Morgan at Crimson or immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy

IT Support Engineer

IT Support Analyst Stoke-On-Trent Hybrid - 3-4 days on site per week 28,000 per annum Great opportunity for an IT Support Analyst to provide all levels of support across the clients application catalogue and technology landscape in line with Service Level Agreements and to undertake consultation and advisory responsibilities for any project work as required. Key responsibilities: To provide all Service Desk support activities and assistance to end users in the recording and resolution of incidents requests and problems, including diagnosing and triaging of hardware requests and builds To ensure that all end user raised incidents and service requests are clearly logged in the Service Desk portal, maintaining accurate log entries through to resolution To perform basic trouble shooting on all supported technology &amp; applications, identifying recurring issues and as appropriate, raising problem tickets to progress to resolution To maintain confidentiality regarding the information being processed, stored or accessed, in line with security policies To ensure any changes made are in line with the company change management processes as required To recommend process or working practice changes to the management team to help remove process failures, redundant or over-engineered processes To seek mentoring and personal development coaching from more experienced colleagues, and to maintain up to date knowledgebase articles. Participate in workshops to agree effective solutions to IT change Communicate and influence where necessary to business stakeholders Key skills: * Good IT skills * Ability to work to demanding timelines * Strong focus on team achievements but can work effectively without guidance * Excellent communication skills * Strong organisational skills * Strong prioritisation skills * Strong decision making skills * Ability to adapt and reprioritise solutions within tight time constraints * Strong interpretation of complex requirements * Demonstrates a willingness to learn, and a commitment to quality and continuous improvement * Customer service (end user) ethos * Excellent analytical and problem-solving skills * Knowledge of Microsoft Office 365 and Cloud (MS Azure) environments Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy

IT Support Analyst

Programme Manager - Birmingham Hybrid working two days per week onsite - Salary up to 75k Head of Solutions Development and Delivery required for a leading client based in Birmingham. My client is currently seeking Head of Solutions Development and Delivery to come on board to oversee the planning, execution, and transition of IT changes across the organization, ensuring a smooth handover to Business-as-Usual (BAU) operations. You will spearhead initiatives aimed at optimizing processes, improving efficiency, and enhancing quality. Your ability to engage and influence senior managers and stakeholders will be crucial in ensuring that our project portfolio meets business objectives. With budget responsibility, you will track and control resources, revenue, and capital expenditures, ensuring they align with portfolio budgets and managing stakeholder expectations. You will also lead the end-to-end Software Development Life Cycle (SDLC), ensuring it is well-defined and adhered to. Keys skills and responsibilities, Strong Solutions and Delivery experience Leading software development life cycles (SDLC) Experience in work management using Microsoft Azure DevOps for Agile delivery. Proven track record in delivering projects involving web applications/portals, mobile apps, client applications, and cloud-based solutions. Comprehensive understanding of Microsoft Dynamics 365 Customer Engagement and Dynamics Finance capabilities Oversees and manages resources, revenue, and capital expenditures in line with the portfolio budget while addressing the expectations of all portfolio, program, and project stakeholders. Ensures the end-to-end Software Development Life Cycle (SDLC) is established, agreed upon, and adhered to. Accountable for the processes within the Solutions Development &amp; Delivery function. Holds budgetary responsibility for Solutions Development &amp; Delivery, monitoring spend against targets and identifying opportunities to reduce ongoing capital (capex) and operational (opex) costs. Demonstrated leadership of project and IT technical teams, with expertise in all phases of project governance, from initiation through delivery and handover. Extensive experience in delivering technology changes across multiple interdependent products, utilizing both waterfall and agile methodologies. Strong relationship-building skills with clients, project sponsors, and stakeholders. Proven ability to manage multiple projects or workstreams simultaneously. Skilled at motivating and engaging both technical and business teams. Interested?! Please send your up-to-date CV to Dean Parkes at Crimson for review Not interested?! Do you know anyone that might be? Refer a friend for this role to earn 250 worth of vouchers.