What we do

EllisKnight is a B Corp certified ethical recruitment company that is committed to putting people and planet before profits.
A team of experiened Recruiters that specialise in supporting start-ups, SME's and fast growing businesses to attract and retain the very best talent around, but with a committment to donating part of every invoice to global giving projects to support those that need it the most and off-setting the carbon footprint of the permanent candidates we introduce for their first 12 months.
We have access to 130 different job boards and have invested in market leading technology to help us engage with the best talent around anywhere.

What we stand for

Who you'll work with

We want to parter with great businesses that share our values.
Our ideal clients are other B Corp certified businesses, SME's and Start-ups that want to grow by attracting and retaining the very best talent, but are also invested in the candidate experience.
Our creative pricing models can support budgets and projects of all sizes, as long as there is a partnership and everyone is truly engaged with the process.
&nbsp;

What you'll get

External links

Multi-Site Facilities and Maintenance Manager - Wembley Job Summary: Are you ready to embark on an exciting journey with a leading luxury student accommodation provider? We are thrilled to offer an exceptional opportunity for a Facilities Manager to join our dynamic team in Wembley. If you have experience in Building or Facilities management, ideally looking after multiple sites within diverse settings such as PBSA, Hotels, Hostels, Commercial work space or Care Homes, and a passion for delivering unparalleled customer service, we want to hear from you! Responsibilities: Respond to tenant queries and maintenance issues Ensure a safe and welcoming environment Maintain high building standards and statutory testing Keep communal areas and landscaping clean Manage mail distribution securely Control budget targets Conduct regular flat and safety inspections Keep PPM schedules and servicing up to date Manage H&amp;S and Maintenance on site Build relationships with suppliers and contractors Support site teams and assist with day-to-day operations Manage large-scale building projects Participate in the out-of-hours emergency rota Skills &amp; Qualifications: Experience in building management Strong leadership and interpersonal skills Proficient in Microsoft Word, Excel, and Outlook Excellent communication and understanding of student needs Organizational skills to meet deadlines and targets Experience in facilities, property management, or hospitality Proactive and initiative-driven Experience managing large-scale refurbishment projects Working Hours: Monday - Friday, 9:30 am - 6 pm Rewards: We offer an excellent package and plenty of job satisfaction. Apply to make a significant impact on our residents' experience.

Facilities Manager

Join Our Inclusive Team at CRM Students! Are you ready to embark on a rewarding journey with CRM Students, a leading luxury student accommodation provider in the UK? We're thrilled to invite passionate individuals to apply for the role of Customer Service Assistant at one of our prestigious sites. We have a full Time and Part time position available&nbsp; About Us: At CRM Students, we believe in fostering a vibrant and inclusive community where every individual feels valued and respected. As an integral part of our Accommodation Management Team, you'll play a pivotal role in ensuring that our residents enjoy a truly luxurious living experience while receiving top-notch customer service. Key Responsibilities: Perform daily administrative tasks to uphold our high service standards for students, staff, and clients. Establish and maintain professional practices to guarantee impeccable accommodation standards, prioritizing cleanliness and comfort. Safeguard monetary transactions and adhere to CRM cash handling procedures with diligence and integrity. Manage the issuance of keys and access devices, including any parking administration, in alignment with residence protocols. Provide prompt and courteous responses to customer inquiries, fostering positive relationships and ensuring their needs are met. Keep residents informed of current and upcoming developments, demonstrating effective communication skills. Cultivate excellent rapport with service users, prioritizing their satisfaction and well-being. Maintain accurate records in collaboration with the Accommodation Management Team, ensuring accountability and transparency. Under supervision, oversee risk and safety protocols within the property, prioritizing the well-being of all residents. Desired Skills and Qualifications: Proven track record in customer service, with proficiency in face-to-face and telephone interactions. Confidence in communicating with clients and customers, ensuring their needs are met with professionalism and empathy. Impeccable attention to detail and strong problem-solving abilities, with a commitment to delivering excellence in all tasks. Join Our Inclusive and Dynamic Team: Join us at CRM Students, where every day presents an opportunity to make a meaningful difference in the lives of our residents. If you're dedicated to delivering unparalleled service and contributing to a vibrant community, we'd love to hear from you! Apply now and be part of our inclusive and dynamic team.

Customer Service Assistant

Join our client as a Customer Service Advisor! Our client is more than just a company — they're a community driven by a passion for student welfare and property expertise. With ambitious goals in the PBSA sector, they're expanding rapidly, securing significant national contracts and shaping the future of student living. Role Description As a Customer Service Advisor, you will play a crucial role in ensuring exceptionally high levels of customer service for student residents. You will be responsible for the day-to-day administrative tasks of our student accommodation facilities, ensuring effective communication through various platforms. Your primary goal is to create a welcoming and functional living environment that enhances the student experience. As a Customer Service Advisor, you will be in regular contact with our students, and you will play a huge role in the satisfaction and overall happiness of them. The role is very much customer facing, alongside the administrative aspects. You will need to have excellent customer service skills and the ability to conduct your work efficiently and in a cheery and friendly manner. Working hours : 40 hours per week, 5 days out of 7 on a rota. Location: Peckham CUSTOMER SERVICE: Be a friendly face and the first point of contact for our students as they enter their home. Respond to enquiries from us via email, telephone, face to face, in-house applications, and social media platforms. Engage in an upbeat and positive manner. Support our students by keeping them informed via our various communication channels and ensure they are kept updated and informed with necessary information. Signpost students to local/University lead wellbeing services and support. Respond to student requests ADMINISTRATION: Overall general administrative tasks for the site such as answering the phones, returning emails, produce written correspondence, printing and filing documents. Liaising with partners and stakeholders Contribute to the delivery of all property KPIs including debt, sales, audits, and customer satisfaction surveys. Ensure a high standard of property presentation, including reception and communal areas, show flats and customer rooms, taking steps to resolve any issues found. Complete internal processes in relation to debt management. Complete internal processes in relation to tenancy management. SALES AND MARKETING: Manage sales leads and follow up on enquiries in a timely and professional manner. Maintain accurate and up-to-date records of sales and customer interactions. Conduct tours of our properties, highlighting the features and amenities. Assisting and promoting events with our students and outreach sales events. Assist with the planning and execution of marketing and promotional activities. Help creating content for internal and external social media sites promoting the building. Prepare documentation and send out information for new tenants. SAFETY AND COMPLIANCE: Conduct termly inspections of the property to identify maintenance and repair needs. Organise and prioritise resident-reported maintenance requests promptly and efficiently in line with SLA’s (Service Level Agreements) Liaise with, provide access to, all contractors and tradespersons, highlighting any areas of concern to the Maintenance Team. Assist the team in maintaining compliance with local building codes and health regulations. EXPERIENCE AND KNOWLEDGE Essential: Previous experience in a customer facing/administrative role. Great teamworking and customer service skills Ability to be proactive with strong problem-solving skills and initiative. Highly organised with the ability to multi-task on a regular basis Resilience and adaptability, as well as a great cultural diversity awareness. Desirable: Previous experience of working within the Purpose Built Student Accommodation sector. Previous experience of working without supervision. Intermediate skills in using MS Office and CRM software.

Customer Service Advisor

Property Maintenance Technician Are you passionate about providing top-tier customer service in the realm of luxury properties? Do you thrive in an inclusive environment where your skills in painting, decorating, and general property maintenance are valued and celebrated? If so, we invite you to apply for the role of Property Maintenance Technician at our esteemed company. This role is a Part Time role working three days a week between Monday - Friday Key Responsibilities: Inspect and Repair: Conduct thorough initial inspections of reported faults and execute repairs with precision and expertise, ensuring the utmost satisfaction of our clients. Coordination with Contractors: Assess issues requiring professional attention and effectively communicate detailed descriptions to contractors, guaranteeing swift and effective resolutions. Luxury Upkeep: Install high-end white goods and assemble exquisite furniture, adding a touch of elegance to our luxury properties. Impeccable Maintenance: Maintain pristine cleanliness on-site, including the prompt removal of any graffiti, and ensure the safety and proper installation of shelving, curtain rails, and decorative fixtures. Artful Redecorations: Utilize your artistic flair to carry out redecorations as needed, elevating the aesthetic appeal of our properties to the highest standard of luxury. Safety First: Prioritize safety by adhering to safe working practices, Health and Safety Regulations, and COSHH guidelines, safeguarding both yourself and our esteemed clientele. Security Measures: Ensure the security of our properties by fitting new locks, fixing doors and windows, and promptly addressing any broken glazing to maintain the integrity of our luxury spaces. Technical Proficiency: Conduct regular testing of fire alarm and emergency lighting systems, perform Portable Appliance Testing, and handle minor electrical and plumbing maintenance with finesse and expertise. Utility Management: Conduct regular inspections of utilities supplies, provide accurate meter readings, and undertake battery replacements in essential devices to uphold seamless operations. Continuous Improvement: Commit to ongoing professional development by attending relevant training sessions to enhance your skills and expertise in property maintenance. Qualifications: Experience in painting, decorating, and general property maintenance. Strong attention to detail and a passion for delivering exceptional customer service. Proficiency in minor electrical and plumbing maintenance tasks. Ability to work effectively both independently and as part of a collaborative team. Commitment to upholding the highest standards of safety and professionalism. If you're ready to embark on a rewarding career journey where your talents are valued and your dedication to excellence is recognized, we encourage you to apply for the role of Property Maintenance Technician today. Join us in redefining luxury living through impeccable property maintenance and unparalleled customer service.