What we do

Global Technology Solutions Ltd has over 20 years&rsquo; experience in IT Recruitment. GTS provide quality candidates in all areas of IT including Desktop support , Project Managers, Service Desk Analysts Incident Managers, and many other IT career positions.
We are a passionate Recruitment agency. We are here to support our candidates and clients alike and aim to find the perfect recruitment match.
We recruit for contract and permanent positions in Peterborough, Reading, Andover, Bracknell, and London and throughout the UK and Europe.
You can trust GTS to help you find the perfect opportunity to develop your career.

What we stand for

GTS takes the headache out of IT Recruitment 

Who you'll work with

Recruit for contract and permanent candidates in Peterborough, Reading, Andover, Bracknell, Andover, London and throughout the UK and Europe.

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We have an exciting opportunity for a Technical Service Desk Analyst to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary: 35,000 p.a out of hours allowance and benefits Working Hours: 37.5hrs between 7:30 – 22:00 (Shift work including weekends) Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: • Provide remote Technical Support with occasional customer visits • Provide assistance by phone, email and/or using a ticket management system • Update the internal knowledgebase with issue resolution details • Mentor and assist junior team members Skills &amp; Experience • Good communication, documentation and customer service skills • Experience of supporting the following: • Microsoft server operating systems • Microsoft Exchange • Microsoft Active Directory • VMware and/or Microsoft Hyper-V (VMware preferred) • Microsoft Office 365 • Veeam Backup &amp; Replication • Microsoft Windows Desktop Operating Systems • Experience of working in a busy MSP environment • Experience of configuring and supporting network devices such as Firewalls and Switches • Good understanding of principles of ITIL Framework Technologies &amp; Experience • Veeam Cloud Connect • Microsoft Remote Desktop Services • Citrix XenApp/XenDesktop • Veritas (Symantec) Backup Exec • Symantec Endpoint Protection • Fortinet Firewalls • HPE/Dell SANs • HPE Server Hardware &amp; Switches • Office 365 Migrations • N-Able RMM • PowerShell scripting • Citrix CCA • Microsoft MCP • Knowledge of iOS and Android devices

Technical Service Desk Analyst

We have an exciting opportunity for a Technical Service Desk Analyst to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary: 30,000 p.a out of hours allowance and benefits Working Hours: 37.5hrs between 7:30 – 22:00 (Monday to Friday plus on call )&nbsp; Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: • Provide remote Technical Support with occasional customer visits • Provide assistance by phone, email and/or using a ticket management system • Update the internal knowledgebase with issue resolution details • Mentor and assist junior team members Skills &amp; Experience • Good communication, documentation and customer service skills • Experience of supporting the following: • Microsoft server operating systems • Microsoft Exchange • Microsoft Active Directory • VMware and/or Microsoft Hyper-V (VMware preferred) • Microsoft Office 365 • Veeam Backup &amp; Replication • Microsoft Windows Desktop Operating Systems • Experience of working in a busy MSP environment • Experience of configuring and supporting network devices such as Firewalls and Switches • Good understanding of principles of ITIL Framework Technologies &amp; Experience • Veeam Cloud Connect • Microsoft Remote Desktop Services • Citrix XenApp/XenDesktop • Veritas (Symantec) Backup Exec • Symantec Endpoint Protection • Fortinet Firewalls • HPE/Dell SANs • HPE Server Hardware &amp; Switches • Office 365 Migrations • N-Able RMM • PowerShell scripting • Citrix CCA • Microsoft MCP • Knowledge of iOS and Android devices

Contract Day Rate - &nbsp; 450 – 580 Inside IR35 London, Farringdon – Full time – 3 days per week onsite. Duration – 6 Months Full Time&nbsp; Start – ASAP We are seeking an experienced Service Transition Manager for a 6 months contract, working a hybrid of 3 days per week in Farringdon, London, and 2 days per week from home. The ideal candidate with have strong experience delivering Transition from Project to Support Services, in a software service company. However, MSP or Internal IT services would also be considered. Delivering within an ITIL environment is a must!! &nbsp; We expect 5 years experience, you will be the number 2 to the Service Transition Principal, providing daily and guidance to the Transition Managers based in other European locations. The successful candidate will have a proven track record of successful end to end IT service transitions , knowledge of ITIL4 best practices and service transition processes, experience in managing service transition activities for a global technology company, matrix leadership and project management skills, excellent communication and interpersonal skills, problem-solving and analytical skills, and the ability to work in a fast-paced and dynamic environment. What you'll bring Minimum of 5 years’ experience working in an IT service environment within a complex and diverse organisation, with 3 years being at a service transition management role. Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation Experience of working for a managed services provider an advantage – Not essential – Internal service transition managers will be considered ITIL® certification Strong negotiation skills Extensive team work experience and ability to effectively lead, engage and motivate other Inventors towards a common goal Experience of Project Management and proven ability of managing all the types of work and workloads required to successfully deliver a high performing service Experience delivering services in a challenging organisational environment and influencing change Good response under pressure and ability to quickly react to changes and to adapt strategies and priorities accordingly Excellent written and verbal communication skills, including the ability to relate effectively to users at all levels and careful attention to detail Excellent communication and interpersonal skills and the ability to work in a fast-paced and dynamic environment Excellent analysis and problem-solving skills. A great passion for technology that compels you to always keep an eye on new technologies, platforms, techniques, languages and innovation in general &nbsp;If you have the outlined experience please apply now!!

Service Transition Manager

Senior Network Technical Consultant We have an exciting opportunity for a Senior Network Technical Consultant to join our blue chip client on a remote basis in a permanent role. Salary: Up to 85,000 12,000 bonus split quarterly Working Arrangement: Remote, with 25% Travel commitments Key Responsibilities • Design and deliver implementation services across a wide range of clients and technologies. • Acts as a mentor and technical escalation point in all areas where they are considered a subject matter expert, providing expert-level knowledge in respect to issue resolution, standards, design, best practice, delivering quality and reference target architectures. • Working collaboratively with Sales, Projects Practice, Pre-Sales, Customers and other parties as required. • Creation of technical documentation as and when required. o Supporting/reviewing PS Costings sheet o Low Level Designs o Statement of Works (SoW) • Involvement and running of project design workshops. • Presenting back technical documentation to customers. • Renew/upgrade required certifications. • Takes responsibility for ensuring that assigned projects are executed and completed within agreed time, quality, scope and costs parameters. • To assist in the design of Proof of Concept to support the delivery of a solution To create/support the creation of test documentation and test scenarios. • Ensures personal and business objectives and set KPI targets are met or exceeded. • Proactively questions and evaluates existing systems, standards, documentation and procedures and makes recommendations for improvement. • Acts as a coach/mentor for other co-workers. Essential Skills • Enterprise networking design and implementation • Previous Professional Services / Consultancy role experience • Route/switch - Wired &amp; Wireless. • HPE/Aruba • Cisco SDA • Juniper • Cisco ACI Desirable Skills • SD-WAN/SASE (Cisco, VMware/VeloCloud, Fortinet, Palo Alto) • VMWare NSX • Palo Alto NGFW • Fortinet NGFW • Cisco ASA / Firepower NGFW • Cisco ISE • Cisco ACI • F5 ADC (LTM/APM/AWAF/GTM) Essential Certifications • CCNP Enterprise • Aruba or Juniper Professional Desirable Certifications • Palo Alto PCNSE • Fortinet NSE5 or higher • CCIE Quality focused with excellent attention to detail. • Excellent communication skills • Ability to provide technical leadership in their SME area. • Ability to effectively manage own time. • Ability to develop and build relationships with a range of stakeholders. • Works well as part of a team and can be self-motivated when required. • Continually looks for opportunities for self-improvement and innovation. • Be eligible for Security Clearance.