What we do

<p>Integrated Care 24 are the leading not for profit Social Enterprise.&nbsp; We provide high quality integrated, urgent care to over six million patients and are proud to have been an NHS Business Partner for over 25 years.&nbsp; We're not profit drive, we make a positive difference - for everyone.</p>

What we stand for

We are the leading Social Enterprise providing high quality integrated urgent care.

The Role Are you passionate about improving patient care and ensuring high standards in healthcare? Do you currently work within Primary Care and looking for the next step up? If so, then why don’t you join our dynamic Primary Care Quality team as a Clinical Governance Support Officer! We're seeking an enthusiastic and detail-oriented professional to play a key role in supporting our mission to deliver excellence in healthcare. Key Responsibilities Complaint Coordination &amp; Governance Guidance: Act as the first point of contact for complaints, incidents, and risk queries, providing support and guidance to the Quality team. Data Management &amp; Reporting: Lead the development and implementation of communication and data management systems for the Primary Care Quality team. This includes record-keeping, reporting, and providing effective assurance of compliance. Supervision of IT Support Systems: Oversee the Ulysses system for Clinical Governance management, designing and providing reports on incidents, complaints, and risks. You'll also monitor action plans, alerting managers about upcoming deadlines or overdue tasks. Complaint Response &amp; Investigation: Investigate, collate, and format complaint responses on behalf of key stakeholders, including the Primary Care Quality Manager, Primary Care Medical Director, and Head of Primary Care. Analysis &amp; Trend Monitoring: Analyse complex complaint, risk, and incident information to identify trends and alert senior staff to any urgent actions required due to patient or staff harm. About the Role As a Clinical Governance Support Officer, you'll be at the forefront of our quality improvement initiatives. You will work closely with the Primary Care Quality team, providing essential support in complaints handling, incident investigation, RFI/DSAR requests/admin, clinical audit administration, and patient satisfaction. You'll also contribute to the development of key policies and procedures that guide our operations. Who are we? We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services. Location: Herstmonceux, Sussex (you will be expected to work on site daily). Hours Available: 22.5 hours per week What’s in it for you: - 25,000 - 28,000 per annum, pro rata, depending on experience Opportunity to join the NHS Pension Scheme Free 24/7 independent counselling service Learning and development opportunities Free membership to our reward and discount platform Access to Blue Light Card and other NHS Discount Schemes Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory standard DBS and two references. Closing date: 23rd of July 2024 We celebrate brave ideas and brave people. careers.ic24.org.uk We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups. If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team.

Clinical Governance Officer

Could you save lives with your voice? The Role Are you passionate about people and have a caring nature? We are looking for patient focused individuals interested in a career as an NHS 111 Health Advisor based in the Norwich area or within a 2 hour drive. The ideal candidate will be calm, professional, and empathetic. Our Health Advisors deal with a variety of calls that range from minor illnesses to life threatening situations every day. If you are looking for a challenging role and want to be a part of a dynamic and supportive team, we would love to hear from you! As a Health Advisor at IC24, when our patients dial 111 you will be the first point of contact and the voice at the end of the line. It’ll be up to you to deliver sometimes life-changing advice, triaging a wide range of calls and providing safe, effective assessments and non-clinical advice using the NHS Pathways System. A high-quality onboarding and a robust training programme are on offer, and we proactively encourage and support our Advisors to progress through the ranks as a Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our national recognised patient service qualification programme, Aspire to Excellence. Emotional resilience is an essential skill to have, you will need to think fast but clearly whilst typing detailed notes on the system. A call could come through for a simple prescription request, but once that call finishes you may automatically get another call come through from a patient who is distressed and having suicidal thoughts. Do you have the resilience to overcome difficult situations like these? Whilst this role offers great flexibility with hybrid working, you will need to travel to your assigned office (either, Ipswich, Gloucester or Norwich) when required. This will include attending a contact centre during your initial training period for your induction and assessments and for further training and/or face to face support and guidance. As this is a hybrid role, colleagues will be responsible for their own travel expenses when attending their assigned office. Who are we? We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services. Location: Hybrid working with ad hoc travel to our contact centre in Norwich. We also have onsite roles available for colleagues to work from Norwich. Hours Available: We have full and part time opportunities ranging from a minimum of 12 hours to a maximum of 37.5 hours per week, covering a 24/7 operation We have rotas available for Saturdays-Mondays 08:00-20:00 and will consider additional hours at other times. We also have overnight rotas and split shifts available. We are confident we can find a rota that works for you but please note that we so we require a minimum amount of shifts to be undertaken during weekends as part of your regular rota and shift patterns can vary. Additional hours may be available in times of peak demand. What’s in it for you:- Salaries start from 23,541 per annum for daytime rotas, pro rata Enhancements are paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays Fully paid accredited training Additional annual leave based on length of service A volunteer day Advanced maternity and paternity after qualifying period Opportunity to join the NHS Pension Scheme Free 24/7 independent counselling service Learning and development opportunities Employee Assistance Programme Free membership to our reward and discount platform Access to Blue Light Card and other NHS Discount Schemes Training Applicants must be available to start training on the 29th of August, or in September on the 2nd, 4th or 16th. The 29th of August course is evenings and weekends. The 2nd of September course is weekdays 9am-5pm. The 4th September course is evenings and weekends. The 16th of September course is weekdays 9am-5pm. You must be able to attend every day of your course. Please note these start dates may vary slightly. Assessment Evenings We will be holding assessment evenings for candidates in our contact centres for you to get to know more about the role from our colleagues and see what it’s like to work for IC24. The evening will give you an insight into the daily life of an NHS 111 Health Advisor, giving you the opportunity to chat to a wide range of colleagues from our managers, training team to Health Advisors about the role in interactive sessions. You will also have the opportunity to discuss rota options with our rota team and to demonstrate your skills and qualities in a face-to-face interview. Norwich Care Coordination Centre open evening: Thursday 15th August 2024 at 6pm. Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references. Closing date: 4th of August 2024 Please note this advert may close sooner if sufficient applications are received. We celebrate brave ideas and brave people. We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups. If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team.

NHS 111 Health Advisor - Norwich

Could you save lives with your voice? The Role Are you passionate about people and have a caring nature? We are looking for patient focused individuals interested in a career as an NHS 111 Health Advisor based in the Ipswich area or within a 2 hour drive. The ideal candidate will be calm, professional, and empathetic. Our Health Advisors deal with a variety of calls that range from minor illnesses to life threatening situations every day. If you are looking for a challenging role and want to be a part of a dynamic and supportive team, we would love to hear from you! As a Health Advisor at IC24, when our patients dial 111 you will be the first point of contact and the voice at the end of the line. It’ll be up to you to deliver sometimes life-changing advice, triaging a wide range of calls and providing safe, effective assessments and non-clinical advice using the NHS Pathways System. A high-quality onboarding and a robust training programme are on offer, and we proactively encourage and support our Advisors to progress through the ranks as a Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our national recognised patient service qualification programme, Aspire to Excellence. Emotional resilience is an essential skill to have, you will need to think fast but clearly whilst typing detailed notes on the system. A call could come through for a simple prescription request, but once that call finishes you may automatically get another call come through from a patient who is distressed and having suicidal thoughts. Do you have the resilience to overcome difficult situations like these? Whilst this role offers great flexibility with hybrid working, you will need to travel to your assigned office (either, Ipswich, Gloucester or Norwich) when required. This will include attending a contact centre during your initial training period for your induction and assessments and for further training and/or face to face support and guidance. As this is a hybrid role, colleagues will be responsible for their own travel expenses when attending their assigned office. Who are we? We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services. Location: Hybrid working with ad hoc travel to our contact centre in Ipswich. We also have onsite roles available for colleagues to work from Ipswich. Hours Available: We have full and part time opportunities ranging from a minimum of 12 hours to a maximum of 37.5 hours per week, covering a 24/7 operation We have rotas available for Saturdays-Mondays 08:00-20:00 and will consider additional hours at other times. We also have overnight rotas and split shifts available. We are confident we can find a rota that works for you but please note that we so we require a minimum amount of shifts to be undertaken during weekends as part of your regular rota and shift patterns can vary. Additional hours may be available in times of peak demand. What’s in it for you:- Salaries start from 23,541 per annum for daytime rotas, pro rata Enhancements are paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays Fully paid accredited training Additional annual leave based on length of service A volunteer day Advanced maternity and paternity after qualifying period Opportunity to join the NHS Pension Scheme Free 24/7 independent counselling service Learning and development opportunities Employee Assistance Programme Free membership to our reward and discount platform Access to Blue Light Card and other NHS Discount Schemes Training Applicants must be available to start training on the 29th of August, or in September on the 2nd, 4th or 16th. The 29th of August course is evenings and weekends. The 2nd of September course is weekdays 9am-5pm. The 4th September course is evenings and weekends. The 16th of September course is weekdays 9am-5pm. You must be able to attend every day of your course. Please note these start dates may vary slightly. Interview Interviews will be held virtually during August. Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references. Closing date: 4th of August 2024 Please note this advert may close sooner if sufficient applications are received. We celebrate brave ideas and brave people. We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.

NHS 111 Health Advisor - Ipswich

The Role Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we’re made that way. From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients - every role at IC24 is made to be brave. Are you looking for an opportunity to work within a supportive environment? Do you want to be part of our innovative, passionate and experienced Navigator team in a busy Primary Care Hub? If the answer is yes, we have an exciting opportunity for you to join IC24 at the Hastings Primary Care Hub as a bank member of our team. We are looking for an individual who has a passion for patient care. The role involves meeting and greeting patients, booking appointments, answering the telephones and supporting the clinical staff. The hub offers exceptional patient access 7 days a week, 52 weeks a year. We have an excellent innovative team who inspire anyone who joins. If you’re looking for a new challenge and are flexible in your working hours (days, weekends) then we’d love to hear from you. Who are we? We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services. Location Hastings Primary Care Hub Hours Available 16.5 hours available per week What’s in it for you:- Hourly pay of 11.47 Weekends and Bank Holidays paid at enhanced rates Opportunity to join the NHS Pension Scheme Free 24/7 independent counselling service Learning and development opportunities Free membership to our reward and discount platform Access to Blue Light Card and other NHS Discount Schemes Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references. Closing date: 01/08/2024 We celebrate brave ideas and brave people. careers.ic24.org.uk We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups. If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team.