Working at Utilita Energy Ltd

Utilita, the UK’s first and only specialist Pay As You Go Smart Energy supplier, was formed in 2003 when I sat around the kitchen table with three colleagues and made the bold decision to challenge the then Big 6 energy suppliers.

We wanted to help those households who were being badly served and overcharged. Our mission was a simple one: to offer consumers better service and a fairer deal.

Today, we are the energy company of choice for 800,000 homes.

Our culture is all about making a positive difference to our customers while nurturing and developing our staff.

Utilita's core values - Fairness, Smart and Sustainability - reflect this. That's why we actively promote a fun and flexible working environment and have a 'promote from within' mantra.

At Utilita we believe in enabling people to be the best that they can be. Our determination to succeed is achieved by us working together with a common goal: to service our customers in the best possible way and challenge the status quo.

So how do we do that?

• By using innovative technology. Our award-winning App, My Utilita, is one of the top three of its kind on Google Play, and our continued focus on using new technology is why Utilita is ranked third in the Southern Tech 100. Our regulator, OFGEM, has praised us for the technology we use to interact with our vulnerable customers.

• We have a product to be proud of. Utilita were the first to install a SMART meter back in 2008. We currently have around 800,000 customers and we are going from strength to strength, diversifying our portfolio into other pay as you go offerings.

• Making a difference for our customers. Every month Utilita gives customers the chance to win free energy and cash prizes through our customer Jackpot.

• Making a difference to the community. As others move away from the high street, Utilita have opened several Retail Hubs across the country. Helping to integrate into the community by offering free use of community rooms and a local service.

In order to ensure we can do all of that, we provide:

• A continuous development culture, through our leadership programmes, apprenticeships and learning platforms.

• Employee engagement we appreciate our staff and want to know what they think. We were recently accredited as a Great Place to Work 2022, a vote of confidence from our staff that we’re doing lots of things right.

• We have a peer recognition scheme – Super 6 – because we understand how good it feels to be valued and appreciated