Admin, Secretarial & PA

Welcome to Admin, Secretarial & PA Level 3 Advanced Diploma, a comprehensive and engaging course designed to provide you with in-depth knowledge and practical skills in PA. Throughout this course, we will explore various aspects of PA and delve into its fundamental concepts, advanced techniques, and real-world applications.

Our primary objective in Admin, Secretarial & PA Level 3 Advanced Diploma is to equip you with a solid foundation in PA. Whether you are a beginner or an experienced professional looking to expand your expertise, this course will cater to your needs and help you achieve your learning goals.

During our journey together, you will have the opportunity to:

• Gain a thorough understanding of the core principles and theories that underpin PA.
• Acquire practical skills through hands-on exercises, projects, and real-world examples.
• Explore cutting-edge advancements and emerging trends in the field of PA.
• Prepare for future opportunities, such as further education, career advancement, or entrepreneurship, in the field of PA.
• Reflect on your learning journey, celebrate your achievements, and gain the confidence to excel in PA.

By the end of Admin, Secretarial & PA Level 3 Advanced Diploma, you will have gained a comprehensive understanding of PA and developed the skills necessary to succeed in this dynamic field. Whether you choose to pursue further education, enter the job market, or embark on entrepreneurial ventures, this course will lay a strong foundation for your future endeavours.

We are excited to have you join us on this educational journey, and we look forward to helping you unlock your full potential in Admin, Secretarial & PA Level 3 Advanced Diploma. Let's get started!

Why should you choose Course Line?

When it comes to quality education and professional development, Course Line stands out as one of the most prestigious learning providers. As a certified institution by UKRLP & CPD Group, we have a proven track record of excellence, having successfully taught over 20,000+ students and counting.

Reed Courses Certificate of Completion

Digital certificate - Included

• Disclaimer 01:00

  • 1: Disclaimer 01:00

• Module 1: Introduction to Personal Assistant 12:00

  • 2: Module 1: Introduction to Personal Assistant 12:00

• Module 2: Introduction to Office Administration 12:00

  • 3: Module 2: Introduction to Office Administration 12:00

• Module 3: Skills of an Effective Administrator 15:00

  • 4: Module 3: Skills of an Effective Administrator 15:00

• Module 4: Introduction to Reception and Receptionist 19:00

  • 5: Module 4: Introduction to Reception and Receptionist 19:00

• Module 5: Business Telephone Skills 36:00

  • 6: Module 5: Business Telephone Skills 36:00

• Module 6: Representing Your Boss and Company 27:00

  • 7: Module 6: Representing Your Boss and Company 27:00

• Module 7: Business Etiquette 17:00

  • 8: Module 7: Business Etiquette 17:00

• Module 8: Mail Services and Shipping 22:00

  • 9: Module 8: Mail Services and Shipping 22:00

• Module 9: Travel Arrangements 11:00

  • 10: Module 9: Travel Arrangements 11:00

• Module 10: Organising Meeting and Conferences 15:00

  • 11: Module 10: Organising Meeting and Conferences 15:00

• Module 11: Diary Management and Note taking 24:00

  • 12: Module 11: Diary Management and Note taking 24:00

• Module 12: Time Management 17:00

  • 13: Module 12: Time Management 17:00

• Module 13: Record Keeping and Filing Systems 24:00

  • 14: Module 13: Record Keeping and Filing Systems 24:00

• Module 14: Business Writing Skills 22:00

  • 15: Module 14: Business Writing Skills 22:00

• Module 15: Organisational Skills 22:00

  • 16: Module 15: Organisational Skills 22:00

• Module 16: Communication Skills 11:00

  • 17: Module 16: Communication Skills 11:00

• Module 17: Customer Service 32:00

  • 18: Module 17: Customer Service 32:00

• Module 18: Effective Planning and Scheduling 32:00

  • 19: Module 18: Effective Planning and Scheduling 32:00

• Module 19: Invoicing/Petty Cash 32:00

  • 20: Module 19: Invoicing/Petty Cash 32:00

• Module 20: Microsoft Word 2019 19:00

  • 21: Module 20: Microsoft Word 2019 19:00

• Module 21: Microsoft Excel 2019 06:00

  • 22: Module 21: Microsoft Excel 2019 06:00

• Module 22: Microsoft PowerPoint 2019 18:00

  • 23: Module 22: Microsoft PowerPoint 2019 18:00

• Assessment 11:00

  • 24: Final exam 11:00

Welcome to the course outline for Admin, Secretarial & PA Level 3 Advanced Diploma. In this comprehensive learning journey, we will explore the depths of PA, delving into its core principles, practical examples, and advanced techniques. Through a series of engaging lectures and exercises, you will gain the knowledge and skills necessary to excel in the field of Admin, Secretarial & PA Level 3 Advanced Diploma.

*****Admin, Secretarial & PA Level 3 Advanced Diploma Course Syllabus*****

Module 1: Introduction to Personal Assistant

• Role and Responsibilities of PA / Secretary
• Job Functions
• How to become a personal assistant?
• Planning Work Details
• Difference between Secretary and PA

Module 2:Introduction to Office Administration

• What does an Office Administrator Do?
• What are the requirements for being a Successful Office Administrator?
• Education
• Training
• Certificate
• Essential Skills for an Office Administrator
• How to Become an Office Administrator

Module 3:Skills of an Effective Administrator

• Introduction
• Three Skills Approach
• Tips on How to Develop These Skills

Module 4:Introduction to Reception and Receptionist

• Introduction to the Module
• Job Requirements and Work Environment
• 21st Century Skills for a Receptionist
• Duties and Responsibilities

Module 5:Business Telephone Skills

• Telephone Etiquette
• Telephone Skills
• Telephone Courtesy Tips
• Domestic and International Calls
• Voice-Mail Courtesy

Module 6:Representing Your Boss and Company

• Competence
• Professionalism
• Importance of Professionalism at Work
• Characteristics of Professionalism
• Reflecting Brand Values
• The Benefits of Having Core Values
• Documenting the Core Values

Module 7:Business Etiquette

• Introduction to Business Etiquette
• Importance of Business Etiquette
• Types of Business Etiquette
• How to Improve Business Etiquettes

Module 8:Mail Services and Shipping

• The Office Mail
• Mailing and Shipping Details
• Addressing
• Address Format
• Layout for British Forces Post Office (BFPO)
• Layout for International Destination
• Wrapping and Packaging

Module 9:Travel Arrangements

• Business Travel
• Hotel Reservations
• Transportation Reservations
• Itinerary and Trip Checklist
• International Travel

Module 10:Organising Meeting and Conferences

• Meeting Arrangements
• Types of Meeting
• Scheduling Meetings
• Meeting Minutes
• Corporate Minutes
• Conferences
• Planning Conferences

Module 11:Diary Management and Note taking

• Introduction to Diary Management
• Different Types of Diary Management
• How to Work on the Diary
• Importance of Updated Diary System
• Security and Confidentiality When Using a Diary System
• Note Taking Methods
• Tips for Note Taking
• Importance of Note Taking

Module 12:Time Management

• Activities Planning and Prioritising
• Overcoming Procrastination
• Crisis Handling
• Organising Workspace to Make Better Use of Time
• Planning of Meetings

Module 13:Record Keeping and Filing Systems

• Keeping Accurate Records
• Filing Systems
• How to Alphabetise for Filing and Indexing
• Handling Confidential Documents
• Computer File Organising

Module 14:Business Writing Skills

• Structures of Business Documents
• Structures of Other Official Documents
• Editing and Proofreading
• What does a Proofreader do?
• Proofreading
• Proofreading Symbols
• Proofreading on Paper & Screen
• Strategies to Check for Specific Errors
• Editing & Proofreading Strategies

Module 15:Organisational Skills

• Organising Daily Work
• Organising Workplace
• Organising Resources
• Organising Tools
• Cultivating Organisational Habits

Module 16:Communication Skills

• Effective Listening Skills
• Verbal Communication
• Non-Verbal Communication
• Communication Strategies

Module 17:Customer Service

• Introduction to Customer Service
• The Power of Positive Thinking in Customer Service
• Types of Difficult Customers and How to Help them
• How to Deal with Difficult Customers
• Aspects of Phone Etiquette
• Using Proper Phone Language
• Eliminate Phone Distractions
• Inbound Calls
• Outbound Calls

Module 18:Effective Planning and Scheduling

• Work Breakdown Structure
• Introduction to WBS
• Deliverable & Phase-Based WBS
• Steps for Creating WBS
• Best Practises and Tips for WBS
• Estimation Process and Resources Alignment
• Estimating Durations
• Increasing Estimation Accuracy
• Task Dependencies
• Dependency Definitions

Module 19:Invoicing/Petty Cash

• Financial Record Keeping
• Invoice
• Petty Cash
• Budgeting
• Budgeting Process

Module 20: Microsoft Word 2019

• Getting Started with Word
• The Ribbon
• The Backstage View
• Task Panels*
• Galleries
• Document Views
• Default Typing Options
• Formatting Marks
• Save Options

Module 21: Microsoft Excel 2019

• Microsoft Excel 2019
• The Excel Interface
• Navigation Options
• Creating a New Blank Workbook

Module 22: Microsoft PowerPoint 2019

• The PowerPoint Options Dialog Box
• Save Options
• Proofing Options**
• Advanced Options

Assessment Process

Upon completing the Admin, Secretarial & PA Level 3 Advanced Diploma course, you will be required to undertake a multiple-choice evaluation in order to gauge your understanding of the material covered.

If you do not achieve the minimum passing score, you will have the opportunity to retake the assessment without incurring any additional cost.

Certification

After successfully completing this Admin, Secretarial & PA Level 3 Advanced Diploma course, you will get an instantFreedigital certificate.

Admin, Secretarial & PA Level 3 Advanced Diploma is designed to cater to a wide range of individuals who are eager to enhance their knowledge and skills in PA.

This course is suitable for:

1. Beginners in PA
2. Professionals
3. Students
4. Career changers

No matter your background or level of experience, Admin, Secretarial & PA Level 3 Advanced Diploma offers a comprehensive learning experience that caters to your specific needs. Join us on this educational journey and unlock your potential in PA today!

Requirements for the Admin, Secretarial & PA Level 3 Advanced Diploma course:

• No Prior Knowledge Required
• Basic Computer Skills.
• Internet access.
• Familiarity with English

Completing Admin, Secretarial & PA Level 3 Advanced Diploma course can open exciting career opportunities in various fields related to PA. Here are three potential career paths you can pursue after completing Admin, Secretarial & PA Level 3 Advanced Diploma:

• PA Specialist
• PA Researcher
• PA Educator

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