What Will I Learn?
- Learn to provide vigorous support to superiors in the workplace
- Learn to work in line with the tight deadlines and the demands of the senior colleagues in the workplace
- Ability to receive an intense office based training which will ensure you possess excellent skills in IT and have the ability to communicate in a professional manner in business.
- Learn the effective use of Microsoft Office & Project Management in the workplace
- Develop the skills of business writing so that reports and documents could be accurately prepared
- Learn useful skills such as administrative, personal assistant, secretarial as well as people management and be able to show that the highest level of administrative support could be provided.
This Diploma course of Administrative Assistant Training is comprehensive and designed to cover the following key areas. The Administrative Assistant course has been designed for 60 guided learning hours:
COURSE CURRICULUM
Module 01 : Job Functions and Description of A Secretary/and PA
- Essential Information
- Primary Responsibilities of a Secretary
- The administration of Human Resource issues
- Required Skills
- Person Specification
Module 02 : Diary Management
- Diary and Time Management with Outlook – 2007
- Diary and Time Management with Outlook – 2016
Module 03 : Business Reports and Letter Writing
- Business Writing
- Collaborative Business Writing
- Proposal Writing
- Business Ethics
Module 04 : E-mails Writing Tips
Module 05 : Handling Confidential Documents
- Confidential electronic documents
- Confidential paperwork
- The Data Protection and Human Rights Acts
Module 06 : Successful Meeting Minutes
- Taking Minutes
- Meeting Management
Module 07 : Note Taking
- How to become an Active listener
- Meeting Minute measure progress
Module 08 : Data Management, Record Keeping and Filing
- Introduction
- Record keeping in Detail
- Filling Documents in the Office
- The Importance of filing and shelving systems in an organization
- Organise and bring in uniformity
- Organisations that use filing and shelving systems
- The need for neatness and orderliness
- The different types of shelving systems
- Pallet Racking
- Using pallet storage racks to meet additional storage needs
Module 09 : Appointment Booking and Arranging Interviews
- Appointment Booking and Arrange an Interview
Module 10 : Delivering Postal Mail
Module 11 : Dictating
Module 12 : Customer Service and Telephone Handling Skills
- Customer Service Basics Over the Phone
- Developing Inbound & Outbound Telephone Skills
- Hot Telephone Tips
- Handling Complaints and Difficult customers
- Telephone Etiquette
Module 13 : Organising a Meeting
Module 14 : Bookkeeping
- Introduction to Accounting
- Financial & Managerial Accounting
Module 15 : Invoicing/petty Cash
- PETTY CASH
- Expenses Report
- Invoices and Receipts
Module 16 : Document Proofreading
- Importance of proofreading
- Proofreading Symbols
Module 17 : Quickbooks for Payroll Management
- Setting up the Employee Payroll
- Running the Payroll
Module 18 : Tips for Speed Reading
Module 19 : Creating an Effective CV And Cover Letter
- Creating an Effective CV And Cover Letter
Module 20 : Time Management
Module 21 : Motivating Employees
Module 22 : Typing Speed Development
- Effective Typing
- Administrative Procedure
Module 23 : Microsoft Word
Module 24 : Microsoft Excel
Module 25 : Microsoft Powerpoint
Module 26 : Microsoft Outlook
Module 27 : Accounting and Bookkeeping
- Financial Accounting
- Managerial Accounting
- Income Taxes
- Introduction and Review the Financial Statements
- Bookkeeping Process
- Transaction and Accounting Equation
- The General Ledger
Module 28 : Bookkeeping
- Basic Terminology (I) and (II)
- Accounting Methods
- Keeping Track of Your Business
- Understanding the Balance Sheet
- Other Financial Statements
- Payroll Accounting / Terminology
- End of Period Procedures
- Financial Planning, Budgeting and Control
- Auditing
Module 29 : Budgets & Financial Reports
- Analyzing Financial Statements (I) and (II)
- Budgeting Made Easy
- Advanced Forecasting Techniques
- Managing the Budget
- Making Smart Purchasing Decisions
- A Glimpse into the Legal World
Module 30 : Communication Fundamentals
- Adapting to Audience and Build Trust
- Managing Communication Challenges
Module 31 : Communication Strategy
- Understanding Communication Barriers
- Paraverbal Communication Skills
- Non-Verbal Communication
- Listening Skills
- Appreciative Inquiry
- Advanced Communication Skills
Module 32 : Emotional Intelligence
- Developing Self Awareness & Self-Regulation
- Building Awareness with Others
Module 33 : Administrative Human Resources Fundamentals
- Administrative Duties
- Recruitment and Selection
- Employee Performance Management
Module 34 : Employee Recruitment
Module 35 : Leadership Essentials
- Set a Solid Foundation and Direction
- Motivate Commitments
- Drive for Results
- Develop Yourself
Module 36 : Management Essentials
- Managing People & Performance
- Managing the Business Environment
- Leading Up and Down the Organisation
- How to Create Strong Teams
- Motivating Your Team
- Enhance Your Career and Communication
- Motivating Employees
- Building a Better Office
- Planning Team Building Retreat
- Managing Different Types of Employees
- Communicating Ideas
- Creativity & Innovation
Module 37 : Safety in the Work Place
- Types of Hazards
- Managers Role
- Stress Management
- Identifying Your Company Hazards
- Drug & Alcohol Abuse
- Writing the Safety Plan
- Implement the Plan
Method of Assessment:
At the end of the Administrative Assistant course, learners will also take online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the Administrative Assistant course.
Certification
Successful candidates will be awarded Diploma in Administrative Assistant Training.
Benefits you will gain:
- High quality e-learning study materials and mock exams.
- Tutorials/materials from the industry leading experts.
- 24/7 Access to the Learning Portal.
- Recognised Accredited Qualification
- Excellent customer service and administrative support.
- Learners will be Eligible for TOTUM Discount Card
Why You Should Choose Global Edulink?
- 12 months Access to your course.
- The price shown on Reed is for the whole Administrative Assistant course, including the final exam and free e-certificate.
- CPD and IAP accredited certificate upon successful completion
- Tutor Support available Monday – Friday
- Eligible to apply for the Student ID card
Studying with Global Edulink has many advantages. The Administrative Assistant course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand. Also, you will have support from a tutor, who will guide you through your study.
The Administrative Assistant course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests, and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to study efficiently and guide you to secure your qualification.
