Advanced Credit Control - Customer Focused
Practical Training for Professionals
Summary
- Tutor is available to students
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Location & dates
Clifton Down
Bristol
Avon
BS83NB
United Kingdom
Temple Street
BIRMINGHAM
West Midlands
B25DP
United Kingdom
Cheadle Royal Business Park
Cheadle
Cheshire
SK83FS
United Kingdom
Brailsford Way
Nottingham
Nottinghamshire
NG96DL
United Kingdom
Overview
"Credit Controllers wish to control credit rather than chase debt."
As an experienced credit controller you have a full understanding of cash flow and finance. This course looks at the soft skills required to harness positive relationships inside and outside of the business to enhance customer perception and increase margin.
Description
Advanced Credit Control - Customer Focused - Timetable
09:30 - 10:00 Coffee & Course Objectives
10:00 - 11:00 Utilising positive communication skills to Influence and Persuade
11:00 - 11:15 Coffee Break
11:15 - 13:00 Credit Controllers as an integral part of the customer journey
13:00 - 14:00 Lunch
14:00 - 15:00 Understanding the cost in time, money and manpower to identify the target market and convert to sales.
15:00 - 16:00 Importance of developing the right relationships, internally and externally to positively promote the brand and cash flow.
16:00 - 16:30 Putting it all together.Summary & Action Plans Agreed
Questions and answers
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.