Advanced Listening Skills
Practical Training for Professionals
Summary
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Location & dates
Cheadle Royal Business Park
Cheadle
Cheshire
SK83FS
United Kingdom
Boar Lane
Leeds
West Yorkshire
LS15NS
United Kingdom
Temple Street
BIRMINGHAM
West Midlands
B25DP
United Kingdom
Brailsford Way
Nottingham
Nottinghamshire
NG96DL
United Kingdom
Overview
Advanced Listening Skills - Overview
There are many reasons why people struggle to listen effectively. These include: Believing that the only way to put their point across is to talk more and increase the volume! Lacking the ability to concentrate. An inability to let go of a specific point and spending most of their time thinking about what they want to say rather than listen to the speaker. This one-day course addresses all of these and provides you with the skills, knowledge and attitudes to become a skilled listener.
This Advanced Listening Skills training course is available throughout the UK.
CPD Value 5.5 Hours
CPD
Description
Advanced Listening Skills - Timetable
09:30 - 10:00 Coffee & Course Objectives
10:00 - 11:15 How Good Are You at Listening? (The ten main reasons why people generally are poor at listening How good are you at listening - a diagnostic exercise to reveal how good a listener you are and why you may not always pay your full attention to the speaker.)
11:15 - 11:30 Coffee break
11:30 - 12:45 The Magic of Rapport (Three techniques to instantly develop rapport with just about anyone at any time in any place!)
12:45 - 13:45 Lunch
13:45 - 14:30 The Power of Questions (A questioning framework designed to elicit the true meaning of the message being received from the speaker in terms of content and context.)
14:30 - 15:15 Behaviour Analysis (BA) (How to identify, analyse and use behaviours that demonstrate effective and ineffective listening including:Clarifying questions Probing questions Summarising Labelling behaviour)
15:15 - 15:30 Coffee break
15:30 - 16:30 Advanced Listening Techniques (Words and phrases to avoid at all costs. Techniques, words & phrases for disarming the potential for conflict.)
16:30 - 16:45 Summary & Action Plans Agreed
Advanced Listening Skills - Benefits
- Identification of any self imposed barriers to active listening
- How to instantly develop rapport with anyone to lay the foundation for listening
- How to adjust physiology to adopt the most effective listening posture
- Use of a questioning framework to elicit from just about anyone what they want and why they want it
- Identification and use of the key behaviours that demonstrate that you are actively listening
- How to quickly identify the emotional state of anyone you come into contact with and modify your behaviour in order to be perceived as empathising with the speaker
- How to recognise when a discussion is turning into a conflict and adopt a strategy to remove any unhelpful emotions out of the situation
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.