Business Communications
Business Communication Course Benefits
When studying for a Certificate in Business Communications with CPD Courses, every learner benefits from:
- All required course materials and supporting documentation included as standard within the initial course fee.
- The freedom to study in your own time and at your own pace with no deadlines or time restrictions to worry about.
- 24/7 access to our exclusive digital learning platform from any location worldwide with an Internet connection for complete flexibility and convenience.
- Comprehensive support provided by qualified and professional tutors with extensive industry experience and expertise.
- The opportunity to earn a endorsed certificate from a leading awarding organization.
Business Communication Learning Objectives
Our exclusive Level 3 Certificate in Business Communications was created by a team of industry veterans and respected academics. Ideal for anyone looking to climb the career ladder to the highest possible levels in a business or office setting, the course focuses on a series of business communication concepts and practical skills of enormous value in a working environment. Candidates are provided with the opportunity to develop a range of skills and competencies that can only be picked up with targeted studies. Completion of this insightful course provides candidates with the opportunity to excel in the business career of their choosing.
Over the course of five intensive modules, candidates are provided with a breakdown of several essential business documents, along with their respective functions within an organisation. Advanced business letter-writing skills are investigated in-depth, along with how to write effective emails, plan and prepare internal memos, the importance of reviewing business communications and how to deal with common document-writing issues and challenges. The course concludes with an exploration of effective telephone communication strategies from a contemporary business perspective.
Upon successful completion of this course, candidates benefit from a variety of advanced skills and insights including:
- An understanding of several key business documents and their purpose
- The skills, knowledge and confidence to pen important emails and memos
- Advanced telephone communication and request-handling skills
- Enhanced problem-solving and error-detection capabilities
- A thorough understanding of word choice and sentence structure
- The opportunity to excel in any business environment
Business Communication Course Outline
Our exclusive Level 3 Certificate in Business Communications is delivered across five intensive yet accessible modules. In order to successfully complete the course, the modules must be completed in order, along with an assessment at the end of each module.
Module 1 – Fundamentals of Business Communication
The Business Communication unit covers the following topics:
- Why Write?
- Be Clear
- Be Concise
- Be Complete
- Be Correct
- Sentences and Sentence Types
- Manners and Courtesy
- Practical Language
- Inclusive Language
- Sentence Construction
- Punctuation
Module 2 – Writing Business Letters
The Business Communication unit covers the following topics:
- Types of Letters
- Preparing Business Documents
- Requests for Proposals
- Writing Reports
- Documentation
Module 3 – Writing Effective Emails
The Business Communication unit covers the following topics:
- E-mail Basics
- Spelling and Proofreading
- Proofreading Tips
Module 4 – Writing Memos
The Business Communication unit covers the following topics:
- The Anatomy of a Memo
- Reviewing Your Writing
Module 5 – Communicating Effectively by Telephone
The Business Communication unit covers the following topics:
- Business Communication Skills
- The Importance of Empathy
- Defining Communication
- Asking Questions
- Telephone Techniques
- Handling Everyday Requests
- Tips and Tricks about communication skills
