Delivering Excellence via Email and on the Telephone
Practical Training for Professionals
- Classroom - Cheadle, Cheshire
- 1 day · Full-time
- 6 CPD points
- Tutor support
...own business) 11:00 - 11.30 Moments of truth. Best practice on the telephone and email. 11:30 - 12:00 Current and effective communication skills. The power of tone awareness. How can we be outstanding on the telephone? 12:00 - 12:30 The 6 key components of active listening. (A great
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