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  • Human Resources Management: The Hiring Procedures

    CPD Courses
    Module | Tutor Support & Exam included | 10 CPD Credits | Free COVID-19 Course & Letter of Completion
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    Human Resource Management The Hiring Procedures The course comes with easy to understand e-learning study materials. In HR management, nothing matters more than efficient and effective hiring procedures. What takes place during the hiring process will have a knock-on effect …
    £12
  • HR Management: An Introduction

    CPD Courses
    HR Management: An Introduction | CPD Accredited | 10 CPD Points/Credits
    • 17 students
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    HR Management An Introduction Human resources are the most important and valuable assets in any organisation. It’s the human workforce that allows the business to operate and remain viable. As such, there’s a direct correlation between the quality of a firm’s HR contingency a …
    £12
    • 10 students
    • Online
    • Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    This course includes lifetime access so you can complete the course at your own speed. This course is for beginners and a project based course. We’ll work through real world documents such as a formal business letter, monthly newsletter, a really long business report, a timet …
    £29
  • Certified Employee Performance Management Professional - LIVE

    The KPI Institute
    Implementing a successful employee performance management system by using a structured approach
    • Online
    • 5 days · Part-time
    • Professional certification
    • Exam(s) included
    • 40 CPD points
    • Tutor support
    Certified Employee Performance Management Professional - LIVE This course will clarify key, specific, detailed concepts and will provide practical tools and techniques for implementing, improving or maintaining the company’s employee performance management system. Attendees w …
    £899
    • 13 students
    • Online
    • Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    This course includes lifetime access so you can complete the course at your own speed. Have you dreamed of working from home and being able to make a full time income? This course will help you understand how one of the largest marketplaces works and how you can use it to y …
    £29
  • HR : Training and Development

    CPD Courses
    HR : Training and Development | CPD Accredited | 10 CPD Points/Credits
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    Customer Service Training and Development Advanced Customer Service skills don’t always come naturally. In fact, it can be surprisingly challenging to pick up even the basics. Mastering the art of Customer Service means being able to think from the perspective of those your …
    £12
  • Negotiation Skills : Negotiation Skills

    CPD Courses
    Diploma QLS Level 5 | *FREE PDF Certificate* |*100% Pass Rate* | 120 CPD Credits | *Free Communication Skills Course*
    • 137 students
    • Online
    • 450 hours · Self-paced
    • 120 CPD points
    • Tutor support
    Great service
    Negotiation Skills Diploma of achievement in Negotiation Skills QLS Level 5. Additional CPD Accredited Negotiation Skills Certificate with 120 CPD points available without extra study. This Negotiation Skills course comes with easy to understand e-learning study material …
    £12
  • Customer Service: How To Develop A Successful Telemarketing Script

    CPD Courses
    Customer Service: How To Develop A Successful Telemarketing Script | CPD Accredited | 10 CPD Points/Credits
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    Customer Services Developing a Script for telemarketing As a telemarketer, the quality of your script will determine how successful you are. For obvious reasons, professional telesales agents must be flexible, quick-thinking and able to respond to any eventuality. Nevertheles …
    £12
  • Networking Engineer Level 5

    CPD Courses
    Diploma QLS Level 5 | *FREE PDF Certificate* Tutor Support & Exam | 90 CPD Credits | Free Management Skills Course
    • 34 students
    • Online
    • 90 hours · Self-paced
    • 90 CPD points
    • Tutor support
    Great service
    Networking Engineer Training Certificate of achievement in Networking QLS Level 5. Additional CPD Accredited Networking Certificate with 90 CPD points available with no extra study. This Networking course comes with easy to understand e-learning study materials. Endors …
    £12
  • Customer Service: The Art Of Effective Questioning

    CPD Courses
    Customer Service: The Art Of Effective Questioning | CPD Accredited | 10 CPD Points/Credits
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    Customer Services The Art of Effective Questioning It’s often said that there’s really no such thing as asking the ‘wrong’ questions. In reality, this isn’t entirely accurate. In a business setting in particular, the art of effective questioning can be uniquely advantageous. …
    £12
  • Customer Service: Understanding Your Customer

    CPD Courses
    Customer Service: Understanding Your Customer | CPD Accredited | 10 CPD Poins/Credits
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    Customer Services Who Are Your Customers It’s often said that in order to provide the best possible service, you need to look at your business from the client’s perspective. After all, they probably see your business in an entirely different light to you personally. The bette …
    £12
  • Customer Service: Verbal Communication Techniques

    CPD Courses
    Customer Service: Verbal Communication Techniques | CPD Accredited | 10 CPD Points/Credits
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    Customer Services Verbal Communication Techniques Most people are aware of the limitations of verbal communication. You only have to compare a telephone conversation with an in-person meeting to understand how different the two are. Nevertheless, this doesn’t mean that verbal …
    £12
  • Customer Service: How to Customer’s Problems

    CPD Courses
    Customer Service: How to Customer’s Problems | CPD Accredited | 10 CPD Points/Credits
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    Customer Services Solving Customers' Problems Contrary to popular belief, it can be uniquely beneficial for any business when customers encounter problems. When a customer’s experience goes as smoothly as expected, they’re unlikely to think twice about the service provider. W …
    £12
  • Presentation Skills - Diploma Level 7

    CPD Courses
    CPD Diploma Level 7 | *FREE PDF Certificate* Tutor Support & Exam | 160 CPD Credits | Free Communication Skill Course
    • 184 students
    • Online
    • 620 hours · Self-paced
    • 160 CPD points
    • Tutor support
    Great service
    Presentation Skills CPD Accredited Presentation Skills Certificate with 160 CPD points. This Presentation Skills course comes with easy to understand e-learning study materials. With a Level 7 Diploma in Presentation Skills , the future really is yours for the taking! E …
    £12
  • Customer Service: Empowerment & Ownership

    CPD Courses
    Customer Service: Empowerment & Ownership | CPD Accredited | 10 CPD Points/Credits
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    Customer Services Empowerment & Ownership Empowerment cannot happen without ownership. Contrary to popular belief, it isn’t possible to ‘empower’ an individual or team to be accountable and make good decisions. You can only encourage and support a decision-making culture, …
    £12
  • Door Supervisor Level 3

    CPD Courses
    Certificate QLS Level 3 | *FREE PDF Certificate* Tutor Support & Exam | 70 CPD Credits | Free Management Skills Course
    • 27 students
    • Online
    • 200 hours · Self-paced
    • 70 CPD points
    • Tutor support
    Great service
    Door Supervisor Certificate of achievement in Security Guard QLS Level 3. Additional CPD Accredited Door Supervisor Certificate with 70 CPD points available. This Door Supervisor course comes with easy to understand e-learning study materials. Build the knowledge, skills …
    £12
  • Customers Service: Dealing With Unprofitable Customers

    CPD Courses
    Customers Service: Dealing With Unprofitable Customers | CPD Accredited | 10 CPD Points/Creditds
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    Customer Services Dealing with Unprofitable Customers Every business encounters both profitable and unprofitable customers . Nevertheless, it’s how each customer type is dealt with that makes all the difference. For obvious reasons, identification of customers that are detri …
    £12
  • Customer Services : Building Long-Term Customer Relations

    CPD Courses
    Customer Services : Building Long-Term Customer Relations | CPD Accredited | 10 CPD Points/Credits
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    Customer Services Building Long-Term Customer Relations Retaining existing customers is more profitable and cost-effective that looking to secure new business. In fact, it is approximately six-times more expensive to attract a new customer than to hold onto a current customer …
    £12
  • Customer Services : Importance of Effective Communication

    CPD Courses
    Customer Services : Importance of Effective Communication | CPD Accredited | 10 CPD Points/Credits
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    Customer Services Importance of Effective Communication Effective communication plays a key role at the heart of every successful business. Both internally and externally, the business must make sure that everyone is on the same page. Strong communication ensures that every …
    £12
  • Customer Service: Implementing a Service Excellence Strategy

    CPD Courses
    Customer Service: Implementing a Service Excellence Strategy | CPD Accredited | 10 CPD Points/Credits
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    Customer Service Implementing a Service Excellence Strategy Putting a new Customer Service strategy into action can be exciting and daunting in equal measures. Not to mention, considerably more complex than most expect. The reason being that service excellence strategies must …
    £12
  • Executive PA - Course

    CPD Courses
    CPD Certified Level 3 | *FREE PDF Certificate* |*100 Pass Rate* | 70 CPD Points| *FREE Report Writing Course*
    • 31 students
    • Online
    • 200 hours · Self-paced
    • 70 CPD points
    • Tutor support
    Great service
    Executive PA Certificate of achievement in Executive PA QLS Level 3. Additional CPD Accredited Executive PA Certificate with 70 CPD points available with no extra study. This Executive PA course comes with easy to understand e-learning study materials. The field of Execut …
    £12
  • Customer Services : What is a Customer Focused Organisation

    CPD Courses
    Customer Services : What is a Customer Focused Organisation | 10 CPD Points/Credits | CPD Accredited
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    Customer Services What is a Customer Focused Organisation? For the modern consumer, customer service is everything. Even above product quality, price and overall convenience, fewer people than ever before are willing to accept poor service standards. In turn, a growing number …
    £12
  • Customer Services : Understanding Your Customers Expectations

    CPD Courses
    Customer Services : Understanding Your Customers Expectations | CPD Accredited | 10 CPD Points/Credits
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    Customer Services Understanding Your Customers Expectations The key to satisfying each and every customer lies in gaining an understanding of their expectations. Today’s consumer doesn’t believe in telling businesses what they need and want. Instead, they instinctively expect …
    £12
  • Secretary & PA - Course

    CPD Courses
    Level 7 Advanced Diploma *Complete Course* | *FREE PDF Certificate* | 200 CPD Credits | Free MS OFFICE Course
    • 63 students
    • Online
    • 620 hours · Self-paced
    • 200 CPD points
    • Tutor support
    Great service
    Secretary Certificate of achievement in Secretary & PA Diploma QLS Level 7. Additional CPD Accredited Secretary & PA Diploma Certificate with 200 CPD points available with no extra study. Tutor Support, Course Materials & Assessments included. The field of Secr …
    £12
  • Customer Services : Characteristics of Effective Feedback

    CPD Courses
    Customer Services : Characteristics of Effective Feedback | CPD Accredited | 10 CPD Points/Credits
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    Customer Services Characteristics of Effective Feedback Feedback is a necessary contributor to the ongoing development of businesses and individual employees alike. For an organisation, feedback provides an opportunity to both speak and listen to members of the workforce abou …
    £12

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