Communication : Communicating Effectively on Telephone
CPD Courses
Communication : Communicating Effectively on Telephone | CPD Accredited | 10 CPD Points/Credits
- Online
- 10 hours · Self-paced
- 10 CPD points
- Tutor support
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...with customers. Research by DR. Albert has evaluated that in a communication process the body language accounts for 55% while voice tone and spoken words account for 45% of the whole communication process. In this context modern ways of communication are far behind the effectiveness of
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