Call Centre Essentials and Telephone Etiquettes
Cambridge Open Academy
CPD Accredited | Interactive Learning Materials | PDF Certificate Included | Tutor Support
- Online
- 5 hours · Self-paced
- Certificate(s) included
- 10 CPD points
- Tutor support
Great service
Master the art of exceptional customer service and enhance your communication skills with our Call Centre Essentials and Telephone Etiquettes course. From understanding the dynamics of a call centre to mastering telephone etiquettes and negotiation techniques, this course equips
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