Call Center Training Course
Certificate in Call Center Training | With Study materials, tutor support and Quiz based exam included
UK Professional Development Academy LTD
Summary
- Certificate of completion - £29
- Certificate of completion - £40
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Call Center Training
Phone skills are a precious tool to have in an employee's skill set, and Call Center Training will help provide those skills. The Call Center Training course will help your participants improve their phone skills, making them more confident, improve sales, and help gain new customers while retaining your current client. A more confident employee is also happier, and happier employees will produce more satisfied customers. Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization. Evaluating metrics and coaching are also used to ensure the participants reach their potential and keep their skill set at a high level.
This Call center Training course comprises various modules based on the highest level. You will learn the basics of call center training, phone etiquette, tools, speaking like a star, types of questions, benchmarking, goal setting, and call center training key steps and closing.
Certificates
Certificate of completion
Digital certificate - £29
Upon successfully passing the course Final Test, the Learner must pay for a Certificate of Completion from UKPDA in PDF format or hard copy.
Certificate of completion
Hard copy certificate - £40
Upon successfully passing the course Final Test, the Learner must pay for a Certificate of Completion from UKPDA in PDF format or hard copy.
CPD
Course media
Description
Course Outline:
To achieve a Certificate in Call Center Training, a learner must have achieved 10 CPD Points/Credits to get a CPD Accredited Diploma.
Mandatory Topics:
- Topic 1: The Basics (I)
- Topic 2: The Basics (II)
- Topic 3: Phone Etiquette
- Topic 4: Tools
- Topic 5: Speaking Like a Star
- Topic 6: Types of Questions
- Topic 7: Benchmarking
- Topic 8: Goal Setting
- Topic 9: Key Steps
- Topic 10: Closing
Certificate
Upon successfully passing the Call Center Training course, the Learner needs to pay for a Certificate of Completion from UKPDA either in PDF format or Hard-copy.
CPD Accredited Certificate of Completion (PDF format) = £29
CPD Accredited Certificate of Completion (Hardcopy) = £40 + postage charges local £9 = £49
CPD Accredited Certificate of Completion (Hardcopy) = £40 + postage charges International £14 = £54
Who is this course for?
Without any prior knowledge of Call Center Training the learners can take this training course and in addition to this, there are no age restrictions. Thus, anyone who is passionate and ambitious about Call Center Training can take the course. There are no specific deadlines for admission, and you can enrol anytime on this Call Center Training course.
Requirements
There are no precise requirements for the Call Center Training Certificate as no prior knowledge and experience of the Call Center is required.
Students seeking to enrol for this Call Center Training course should meet the following requirements;
- Be aged 16 years or above
- Solid knowledge of English Language
- Basic knowledge of English Language & Basic Computer Skills
- Working Knowledge of Information Communication Technologies for studying online that is the Internet and Microsoft Office
- A genuine desire to study and succeed.
Career path
After completing the Call Center Training course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance the skills for your career in the relevant employment sector.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.